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    YesStyle

Ratings On Other Platforms

Trustpilot
4.2 / 5
Reviews.io
4.1 / 5
Corporate Values

Overview

YesStyle has a consumer rating of 2.92 stars from 545 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about YesStyle most frequently mention customer service, store credit and tracking number problems.YesStyle ranks 18th among Department Store sites.

  • Service
    86
  • Value
    82
  • Shipping
    91
  • Returns
    61
  • Quality
    80
  • Store credit
  • Free shipping
  • Yes
  • Price
  • $ $ $

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
32
View ratings trends
39
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They have the absolute worst customer service ever.
  • They don't make refunds either, they just give you store credit if you don't like the fit.
How would you rate YesStyle?
Top Positive Review

“Free Shipping on orders over $59”

Connie C.
8/10/20

Shipping can cost a lot, so try to wait until you have over $59 worth of stuff you want to buy and place one order to have free shipping. Also, read the reviews and see what other people think.

See positive reviews
Top Critical Review

“AWFUL CUSTOMER SUPPORT AND SCAMMER DELIVERY COMPANY”

Malka B.
1/26/23

Got my £73 parcel delivered to the wrong address and refuse to help. I tried contacting the delivery company they use and I have never heard of it before and they made fun of my emails! They are scammers and thieves. I had to go open a case at paypal to get my money back Absolutely horrified at how little they tried to help a 10-year supporting customer. Will NEVER be buying from them again.

See critical reviews

Reviews (545)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (66) store credit (23)
malkab6
1 review
2 helpful votes
  • Send Message
January 26th, 2023
Verified purchase

Got my £73 parcel delivered to the wrong address and refuse to help. I tried contacting the delivery company they use and I have never heard of it before and they made fun of my emails! They are scammers and thieves. I had to go open a case at paypal to get my money back Absolutely horrified at how little they tried to help a 10-year supporting customer. Will NEVER be buying from them again.

Tip for consumers:
just dont use them. save your money

Service
Value
Shipping
Returns
Quality
danah683
1 review
2 helpful votes
  • Send Message
January 19th, 2023

What a joke! A refund of $5.00 for a no button hole made in the jeans and they said not it's defective "just cut one in the jeans"! Like what the heck are you serious! They sell inferior quality, no button hole and lousy made jeans with a design that is cheaply done and do not fit a average teenager at a X-large and terrible customer service. I wouldn't even buy my son a piece lint from this company ever again it probably would be defective, talk about ripping off consumers not even a full refund but $5.00 then tell to agree to it! Disgusting!

Tip for consumers:
Buyer beware cheap prices poor quality clothes.

Service
Value
Shipping
Returns
Quality
emilyj649
1 review
2 helpful votes
  • Send Message
December 21st, 2022

Zero regard for customers. Deceiving display of item (2 pieces, appeared as one set but it wasn't and nowhere in the page said so), I payed express delivery to no use, and their customer service is deplorable and a waste of time (no solutions). It pains me to disappoint my niece who asked me to give her clothes from this site, but I consider it learning: never again buy from yesstyle, ever.

Tip for consumers:
Always check customer reviews. Had I done so I would have saved myself money, time and aggravation. It was is not worth it. Zero.

Service
Value
Shipping
Returns
Quality
joeyc92
1 review
0 helpful votes
  • Send Message
July 12th, 2020

I am so happy that I found this website because most of the clothes are very affordable and in good quality. The clothes I have ordered are all in pretty good shape and quality so I am very pleased with it. I can't really criticise much about shipping because they need to gather all of the stuff the buyer has bought so I understand that it takes at least 1 week for this. I am from where YesStyle is based (Hong Kong) so I get my shipment in 1 day after it has been shipped out. I think the only problem with YesStyle would be that the models are quite misleading at times and some of the quality lacks a bit. Overall, I am pretty happy with the company.

haileyg50
1 review
3 helpful votes
  • Send Message
December 12th, 2022

I have ordered from Yesstyle for about 3 years and the only delay besides the current one was during COVID-19. I know some items can be hit or miss but I trusted the process. To my demise yesstyle has really been going downhill. I used to like it because of the skincare and clothing, but seeing as how nothing has been getting better I will be moving on. It's really disappointing to the point where this may be my last purchase because I really feel done with this company.

Service
Value
Shipping
Returns
Quality
thanhn28
1 review
0 helpful votes
  • Send Message
May 6th, 2020

To ensure your clothes you ordered are all in good quality, I recommend you guys should watch some haul videos from youtube or check reviews. Most of my clothes are from yesstyle. Lots of my friends asked where i bought and they couldnt believe it's all from yesstyle. I bought a lot so they just upgraded my account. If you guys want an extra discount, here it is ALICENG2020.

novat3
1 review
2 helpful votes
  • Send Message
December 8th, 2022

I ordered XL size for all but turned like sizes 14 or 16 for Girls. The fabric and sewing quality were bad. Never going to buy from yesstyle ever.

Tip for consumers:
If you are not super skiny and tiny, don't even think to buy

Products used:
coat at knee length. I'm 5'2" and the coat as at my hip and small like a shirt.
the cargo pants quality is so bad, the hat is so small it doesnt look loose like in the pic

Service
Value
Shipping
Quality
cathyh276
1 review
21 helpful votes
  • Send Message
June 10th, 2020

I've been using YesStyle for years to get my hands on affordable Korean skincare & makeup, as well as some cute jewelry every now and then. Their huge collection is what makes the website great, and the prices are fair.
The only reason why I'm not giving it five stars is because shipping can take quite long sometimes, though they do make this known and are transparent about how long it will take.
Another reason why is because they recently upped their minimum purchase amount for free shipping to 65 euros whereas it used to be 35 euros, which is a pretty big (and unfortunate) change.
I would definitely recommend this website if you don't mind waiting a bit for the order to arrive!

nd174
1 review
5 helpful votes
  • Send Message
October 2nd, 2022

We ordered a number of pieces from this online retailer. All but one had an improper fit, manufactured badly or made cheaply. I tried to return most of the order, at my expense, and the return was refused. We will NEVER buy from Yesstyle again and I have told my family that I don't enjoy paying for clothes to come into the country and then have to pay for them to leave the country. This was an expensive mistake, one I do not plan to repeat.

Products used:
one shirt

Service
Value
Shipping
Returns
Quality
kathleenl339
1 review
0 helpful votes
  • Send Message
May 17th, 2020

Yesstyle is a great website for purchasing skincare and clothing. However, when purchasing off of this website i would say to always read the reviews and do your research prior to buying anything. There are tons of reviews and a variety of ways to save money using their coupons or codes.

deneand2
1 review
5 helpful votes
  • Send Message
June 22nd, 2020

This is my 1st purchase with Yes Style so I can't yet speak to the product. You have a good selection of options. It is a little different navigating your pages. It would be nice to have a more traditional format. Sale prices are good but the "original" prices shown by some of these are ridiculously high for the item making it feel like a false sale. The information is very clear on the pages and it is an easy check out process.

karenh3188
1 review
2 helpful votes
  • Send Message
January 30th, 2022
Verified purchase

I paid $45 for item/tax/shipping then FINALLY received it, but don't like the quality. ALL returns are ONLY store credit. I went online and got an RMA label, and paid $10 to mail it back.

After waiting a few weeks, I contacted them for my store credit. They said they never received the item, and that I needed to provide them with the tracking number before they would assist me. I couldn't find the receipt. Both Ann G then Joshua C told me in their very polite language to go f. Ck off.

THIS IS FRAUD! Their return policy doesn't state that the customer is responsible for providing a tracking number.

So now I've paid $55 for a cheap item that I don't even have and was basically told to "f. Ck off" when I inquired about the credit.
Wow!

Products used:
None.

Service
Value
Shipping
Returns
Quality
selmae1
1 review
1 helpful vote
  • Send Message
July 8th, 2020

I still can't express my opinion on the items yet, since I've just finished plaicing my order, but overall I love the various options of clothes and styles on the site, the only complaint that I have is that I wished there were like videos showing the items on, because most of the times people on youtube don't buy the things that other wants and so we're left clueless.
I wish the clothes will be good since I've spent all of my money lol.

thienn14
1 review
1 helpful vote
  • Send Message
July 29th, 2020

I ordered a skirt and a white shirt from this site. The skirt was pretty good quality but the shirt (which was one-size) looked like it was meant to be worn by a toddler. I recommend ordering the items that are the most reviewed because then you can see the actual item. Overall, I'll still buy from YesStyle, but I'll be sure to be more skeptical of what I purchase.

alext947
1 review
4 helpful votes
  • Send Message
May 1st, 2022

I used to buy stuff here but stopped because some articles were of such bad quality and I also want to stop supporting fast fashion brands starting this year!

But also their customer service has always been horrible! Especially if you're from Europe it's nearly impossible to send something back. They do not give you proper instructions on how to return stuff and also with a tracking number it costs around 40-50€ to send it back.

Spend your money at companies that are better, I can only recommend it Bye forever NoStyle

Tip for consumers:
So not ever buy anything that has less than 10 ratings

Products used:
Shoes, cosmetics, jacket

Service
Value
Shipping
Returns
Quality
cl377
1 review
1 helpful vote
  • Send Message
June 30th, 2020

It's my first time on YesStyle, and it's an easy to navigate website. It provides relevant links to similar products, when you're looking at one.
I like that a complete list of ingredients is easily accessible, since I have allergies.
There are a lot of custumer's reviews that include pictures of the products, which is really nice.

aaronn74
1 review
0 helpful votes
  • Send Message
May 25th, 2020

Website is easy to use and has all the essential product information present, browsing is seamless too!

gowsiyas
1 review
4 helpful votes
  • Send Message
May 23rd, 2020

I just made my second purchase. Indeed, the purchase was made on this same site and I still haven't received it. Last year. I still had a lot of good opinions, so I decided to try a second time hoping that it would go well. Fingers crossed...

sokunleakhenam
1 review
1 helpful vote
  • Send Message
February 8th, 2021

A great website to shop for Asian skincare, clothes, and many other stuffs. Fast and safe shipping, authentic, good quality and packaging. Great deals, discounts, and gifts with every order! Order from this site many times and never had any problem.

Products used:
skincare

Service
Value
Shipping
Quality
tracyd608
1 review
3 helpful votes
  • Send Message
July 11th, 2022

Don't bother with this company. Quality rubbish and you cant return anything! I printed of labels and invoices as requested to Hong Kong but had the whole parcel returned!

Tip for consumers:
Avoid company

Products used:
None!

Service
Value
Shipping
Returns
Quality
laineys6
1 review
1 helpful vote
  • Send Message
August 21st, 2021

I ordered a package a couple months ago and when i received it there were a few items that didn't fit that i wanted to return. In the return policy it says that they will not give refunds, but they will give you store credit. I followed all the return instructions and sent the package to the address they had provided. About a month later i looked at my credit value on the website and it said i currently do not have any credit. I emailed them about the issue and they took a long time to respond and when they finally did, they said they had not yet received the return package, which was frustrating to hear because i had gotten the confirmation from fedex that the package had been delivered. When i emailed them about the fact that it had in fact been delivered, they claimed we sent it to the wrong address although we followed to return instructions and sent it to the return address they provided. We are still emailing back and forth with them and it is very frustrating. So i do not have any credit and my money went down the drain because of yesstyle. DO NOT buy from this company.

Service
Quality
layj5
1 review
1 helpful vote
  • Send Message
April 22nd, 2022

Ordering from here is a definite waste of money. They send you terrible quality clothing. The clothes are overpriced for no reason. They even have better quality clothing on SHEIN. There are better alternatives, not worth spending your money. Everything is poorly priced and made.

Service
Value
Shipping
Returns
Quality
sarahs1686
1 review
0 helpful votes
  • Send Message
June 27th, 2020

Yesstyle carries trendy and affordable clothing. There is something for everyone, from minimalist fashion to goth. Occasionally the clothing quality is questionable, you get what you pay for. If something is very cheap, it is probably constructed cheaply. If you are only looking for trendy clothes, or shopping on a budget, this site is great. You can browse through a great variety of brands to compare prices and quality. The highlight of this site is the beauty section. The Korean skincare products are amazing. They're affordable, high quality, and use safe ingredients. The cosmetics are amazing and yesstyle carries a variety of popular brands to choose from. I mainly rate yesstyle so highly for the beauty section. As I said before, with the clothing you get what you pay for. Shipping from this site used to be very slow, but it has gotten faster over the years. Another perk Yesstyle has are frequent sales and discount codes. You can use my rewards code "AMQJAN" to get a discount.

Tip for consumers:
When you order check the reviews. They seem honest and you can get an idea of the product's true quality from them. Yesstyle also frequently has sales and discount codes which is another perk. You can use my rewards code "AMQJAN" to get a discount.

Products used:
I love 3CE's lipsticks because they have nice colors and a creamy texture. I also have a nice sweater dress from yesstyle that I wear. It has required mending over the last year or so. The dress has lasted so far because I securely sewed the loose seams.

Value
Shipping
Quality
jazminl12
1 review
0 helpful votes
  • Send Message
July 14th, 2020

They really have unique clothes that I love to sho, just hope that it arrives faster, its my go to online shopping store.

crystala129
1 review
0 helpful votes
  • Send Message
June 25th, 2020

I really love this website and the products they offer. I'm overall happy and satisfied with everything I've ordered, and will continue to shop here. Would highly reccomend!

Q&A (133)

Question:

Dear sir/ madam, do i have to pay anything more when i receive my order (i.e tax)?

Answer:

Hi Mai, we understand your concern about custom duties, as the issue is beyond YesStyle control too. When such cases happen, you can send your proof of payment to our Customer Service Team for reimbursement at www.yesstyle.com/contact. Happy Shopping! YesStyle Team

By Quality A., Customer Satisfaction Dept.
Question:

Can i trust yesstyle.com during payment by credit card? is this a trusted site? are the products good quality?

Answer:

I only use my credit card on Yesstyle and everything has always went smoothly for me! Have been a costumer for a few years now. When it comes to quality of products make sure to check clothing sizes, reviews, and pictures. You can usually tell by pictures and product information if the quality can be lacking or not.

By razzy r.
Question:

How long is shipping if you live in the u.s?

Answer:

Hi Alexis, Thank you for contacting us. We do ship to US. Estimated delivery time of premium standard is 5-14 working days. For more about shipping, please refer to USA on this page: http://www.yesstyle.com/en/help/section.html/hsi.732 If ordered items contain 7-14 days items these are not in stock since need to be sourced from the suppliers. Estimated delivery time = Product availability + Estimated shipping time (5-14 business days for Premium standard) Details: http://www.yesstyle.com/en/product-availability/help/section.html/hsi.730 Thank you for your understanding as this is an international shipment may also encounter customs delays. Please feel free to contact us should you have any further inquiries. Thank you. Regards, YesStyle

By Quality A., Customer Satisfaction Dept.
See more answers (4)
Question:

How much time it will take shipping.and what about the product quality

Answer:

Shipping takes as long as 3-5 business dates after they have gotten the products you ordered to their facility. How long these products take to get in their facility is available under the product listing before you click add to cart and is also visible in the cart. The product quality is amazing to me! I have ordered makeup, skincare, clothes, and accessories and they have all been authentic and great quality!

By Stela B.
See more answers (3)
Question:

Hi if the item state that it was in stock and it will ship within 24 hours is that true ?

Answer:

Hi Lily, Yes, if the item is stated "in-stock" it will usually be ready to ship in 24 hours! So the delivery time will be processing time + shipping time to destination. Please note that the above is only true is all items in the order are in-stock, as we only provide 1 shipment per order. So if some items have longer processing times, we will wait for everything to arrive to ship out. Regards, YesStyle

By Quality A., Customer Satisfaction Dept.
See more answers (2)
Question:

What type of packaging do the products from yesstyle come with?

Answer:

Delivery from Yesstyle comes well packaged and in a timely manner. My last order came in a fancy white box with Yesstyle's sleek logo on top. Inside, each item is also packaged individually.

By Aashi M.
See more answers (2)
Question:

In which country are the products from yesstyle made or shipped from?

Answer:

Yesstyle is based in Hong Kong, but they sell authentic beauty products from all over East Asia such as Korea, Japan, and Taiwan.

By Aashi M.
See more answers (2)
Question:

How is their customer service? is it easy to contact yesstyle?

Answer:

No complaints about customer service or contacting them so far. You can go on their website's "contact us" section to send them an email straight from their site by filling in the fields they provide. So far I've always received prompt replies and friendly emails. If need be, they even have an "email our CEO" option.

By Aashi M.
See more answers (2)
Question:

I already purchased and paid thru a credit card, although i saw really bad reviews about the site. will my purchase ever reach me?

Answer:

Hi Grtchnjyc, Thank you for your question. For order that is "7-14 days" availability, the item should arrive in our warehouse and be shipped out within 7 - 14 working days. We will ship the items altogether once stocks are received, please be sure that we will send out your order as soon as possible. You can check the status of your order from "Order History" under "My Account" or "Order Tracking" at the bottom of the page. Thank you. Regards, YesStyle

By Quality A., Customer Satisfaction Dept.
See more answers (2)
Question:

If i chose stander ship how can i know my shipment arivved?

Answer:

Hi maha a., Thank you for contacting us. You can track your order by logging onto your account via the link https://www.yesstyle.com/en/secure/myaccount/track-your-order.html Regards, YesStyle

By Quality A., Customer Satisfaction Dept.
See more answers (2)

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Launched in 2006, YesStyle is the first online retailer to globally distribute a wide range of beauty, fashion and lifestyle products from Asia through their website YesStyle.com. Every season, YesStyle brings customers the latest trends along with thousands of items from brands across Asia. YesStyle.com is your trusted online retailer.

Business Attributes

  • Store credit
  • Free shipping
  • Yes
  • Value

Company Representative

cherylf8
Quality A.
Customer Satisfaction Dept.
Typically does not respond to reviews

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