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    Too Faced

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
2.6 / 5
Reviews.io
5 / 5
Corporate Values

Overview

Too Faced has a consumer rating of 4.01 stars from 122 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Too Faced most frequently mention high quality.Too Faced ranks 5th among Cruelty-Free sites.

  • Service
    20
  • Value
    21
  • Shipping
    19
  • Returns
    17
  • Quality
    22
  • Full refund
  • Free shipping
  • Yes
  • Price
  • $ $ $
Positive reviews (last 12 months): 60%
Positive
6
Neutral
1
Negative
3
View ratings trends
5
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What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate Too Faced?
Top Positive Review

“I am very satisfied!”

Rudie M.
8/9/22

Very pleasant atmosphere, especially considering the difficult times we are all facing with the current pandemic. Extremely clean area! Greeted very warmly upon my entrance and seated almost immediately.

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Top Critical Review

“Make up lover”

Sharon B.
12/4/22

Make up lover since a pre teen. I'm much older now, but still enjoy many products. BTS Mascara did not work for me. At the end of a sweltering day, I looked like a raccoon. Also wore on vow renewal day and noticed very clumpy. Just constructive feedback. Will continue to try other products.

See critical reviews

Reviews (122)

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Reviews that mention popular keywords

way foundation (3)
salmas36
1 review
0 helpful votes
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December 10th, 2022

I mostly love their eyelash extension mascara. It gives my lashes full look, and make my eyes look more bigger and active look.

Products used:
eye pencil and mascara

Service
Value
Shipping
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Quality
rudiem
3 reviews
3 helpful votes
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August 9th, 2022

Very pleasant atmosphere, especially considering the difficult times we are all facing with the current pandemic. Extremely clean area! Greeted very warmly upon my entrance and seated almost immediately.

lauraw304
2 reviews
2 helpful votes
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July 23rd, 2022

Love the brand Two Faced! Especially the mascara! OMG it's fantastic. Great long lasting wear, with product lines directed towards the different skin types perfectly!

Products used:
The mascara is my favorite go to for this brand, but the eyeshadow palettes are fantastic too!!

Service
Value
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kathleenl143
7 reviews
18 helpful votes
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March 19th, 2019

Not only is their customer service the absolute worst, but the products aren't so great either. The eyeshadow has no payoff or staying power, the lipstick is overpriced and runny and most everything else is for teenagers. The only good thing I can say is the packaging is cute. And the scents are nice but they don't react well to my eyes. Also their so called "sales" aren't really sales, they are just getting rid of stuff nobody wants. And still charging a fortune for it. It should be sold at Walmart or Target.

sharonk1529
5 reviews
0 helpful votes
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December 8th, 2022

I ordered a pallet from them and every time that they sent the pallet they sent and make up bag instead I've called it called I have three new make up bags no pallet they said the bin numbers matched up but they did not I've gotten three bags no pallet still charge for the pallet pretty irritating

kirsteng50
2 reviews
9 helpful votes
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July 19th, 2021

My favourite palettes are of this brand and want to stress the attention specifically on one named Eyeshadow Too Faced Chocolate Gold - which has amazing pigmentation, luxurious scent, an expensive palette of shades! This palette is a must-have for every eyeshadow lover!) Make-up turns to be fantastic with only one palette. Want to try more, heard it was released once more.

sarahc1322
3 reviews
3 helpful votes
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July 22nd, 2021

I'm a gigantic fan of this brand and their online store. I absolutely love that the site has a live chat feature and that every time I've needed a question answered or assistance with a product that I was purchasing the customer support team is just the niecest and most helpful people you can encounter and will empress the socks off of you... lol... I know Too Faced is a bit on the pricey side of things HOWEVER their products are extremely high quality and have beautiful and impressive results your likely to fall head over heels IN LOVE and never go back to your drugstore bargain brands again. Too Faced also holds the record for the number one mascara for miles to come, with a sassy name you'll never forget..."better than sex" mascara and it's hands down my absolute favorite. If you're a new customer making your first purchase you'll enjoy the discount wheel offering you a first time buyer discount on your purchase. All in all... Too Faced has quality products and QUALITY customer service you can take to the bank.

Tip for consumers:
Don't let the high prices drive you away...you won't find a higher performance cosmetic anywhere else.

Products used:
Too Faced "Born this Way" foundation in shade pearl, "Born this Way" ethereal setting power in shade translucent, and "Better than Sex" mascara (full size).

sharonb2726
4 reviews
0 helpful votes
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December 4th, 2022

Make up lover since a pre teen. I'm much older now, but still enjoy many products. BTS Mascara did not work for me. At the end of a sweltering day, I looked like a raccoon. Also wore on vow renewal day and noticed very clumpy. Just constructive feedback. Will continue to try other products.

abigailm135
12 reviews
17 helpful votes
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March 8th, 2021

I love their foundation, mascara, concealer, lipstick and setting powder.
Some of their prouducts are hit or miss, the dewy finish foundation is oily and makes me break out (I think it's discontinued now) but their peach perfect foundation is my go-to. Their melted matte lipstick has beautiful colors but easily smears. Overall, I love their prouducts and have had mostly great experiences. I've seen people on here slamming the company over the CEO's personal stances. For context, the CEO fired their sister from the company for her anti-trans statements. I'm all for holding people accountable for their words so they can take more of my money. Prouducts are rather pricey, but they are quality and the company seems to really care about finding what works and maintaining their standard.

Tip for consumers:
Pricey but nicey, some of their prouducts are experimental, but most are tried and true. Better than sex mascara, and perfect peach foundation and concealer are cult classics.

Products used:
Peach concealer, perfect peach foundation, lipstick injection lip plumper, born this way setting powder, better than sex mascara, lip insurance lip primer, melted matte liquid lipstick, hangover rx face wash

tb440
1 review
1 helpful vote
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December 7th, 2022

Promise to refund, no response to emails, call backs. Stay away, they are a bunch of crooks. Should not be in business at all.you hear of scam sites, well this is a big one

conniey27
4 reviews
3 helpful votes
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March 29th, 2021

Their pallets are best ones I've ever tried! Eyeshadows are long-last, colors pigmentated as they should be, and even the smell of their eyeshadows is perfect. Price is not the lowest, but product is with it for 100%. I use a peachy one for more than 1 year, and still it is the best one!

Quality
becksm2
2 reviews
1 helpful vote
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January 27th, 2021

I genuinely enjoy their products but im not a fan of the CEO's attitude and statements. Wish the there was a more reasonable person behind this all.

curtisj111
1 review
2 helpful votes
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December 16th, 2021

I ordered from their website in late November, and received an empty box after two weeks. I spent 5 days trying to reach customer support before I finally got through to them. I was very upset at this point but the next day they shipped a replacement package, so I was relieved by that. Unfortunately for me, the package arrived and I immediately noticed that it was once again far to light weight to actually contain my order. I even took a video of me opening it and sure enough, another empty package. I immediately reached out to customer support for the second time, and the response was completely unintelligible. Something like: "We're sorry you received your refund." As of writing I have not received a refund or the item I payed for.

Service
Value
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hailiew1
2 reviews
2 helpful votes
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July 7th, 2022

I love your cosmetics! I especially love your highlighters. Everything is long-lasting, lasts well, no complaints.

Service
Value
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Quality
gracec382
18 reviews
4 helpful votes
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October 26th, 2021

I have personally purchased and used the Too Faced Peach Eyeshadow palette and it was one of the best decisions I have ever made. The palette itself smells divine and works beautifully as well. All of the shades are easy to blend and apply. They can create a wide variety of looks, from smoky evening looks to simple daytime looks, so the palette is therefore worth every penny in my books. Would highly recommend this palette.

Service
Value
Quality
yazmint1
3 reviews
1 helpful vote
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February 2nd, 2022

I love all two face makeup. And I think I love their customer service just as much. Never a problem with their website, shipping is done quickly and efficiently. Never had one problem.

Tip for consumers:
Always look for gifts with purchase. They do this quite often.

Products used:
Cosmetics, accessories, skin care!

Service
Value
Shipping
Quality
cherryk17
2 reviews
2 helpful votes
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May 18th, 2022

Very good and wide range of things you can test and choose from which is a dream for me.\
Good response time too

Service
Value
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Quality
jenicem4
16 reviews
13 helpful votes
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April 14th, 2021

Too Faced has a great piece of cosmetics. I got Lip Injection Liquid Lipstick, which is amazing and has a demi-matte cream formula that gives you full coverage. It lasts a long time. The customer support is outstanding. I'm probably going to get some more.

cynthiai447
1 review
1 helpful vote
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November 5th, 2021

Tried ordering the mascara twice amd twice it got cancelled! So mad and the company doesn't want to keep their customers happy at all! They just want ur money. So disappointed and frustrated with the way things were handled. I was told that I would have one shipped to me at no cost suing how I paid for shipping twice!

rebeccal783
1 review
3 helpful votes
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May 10th, 2021

Hold my money for over a month. Worst customer service. Don't deal with them.
Someone named Jeffery supervisor was telling me that the agent don't know what they are doing! Unbelievable

Products used:
None

Service
Value
Shipping
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maryb4070
3 reviews
1 helpful vote
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February 12th, 2022

Thank you so much! Quick delivery and high-quality products, what can be better? Completely satisfied with my purchase. Highly recommended!

Service
Value
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dariusr11
1 review
2 helpful votes
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April 23rd, 2020

Makeup Eraser

Darius Reviews is all about the latest information & reviews related to technology, Amazon products, best traveling places, latest trending fashion, celebrities, health, sports, and many more.

emilya228
1 review
1 helpful vote
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August 26th, 2020

I feel so bad reading all of these negative reviews from people who didn't receive their beauty products or just had a plain negative experience. For me, everything arrived perfectly with extremely fast shipping! I will surely be ordering again and I hope things start to straighten up for other people so everyone can have a good experience, not just a few!
Thank you!

nats48
1 review
4 helpful votes
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December 30th, 2020
Verified purchase

I placed my very first order during the Black Friday sale from too faced website and paid fee for international shipping. About 3 weeks later all I received is a empty box with a concealor sample in it. I contacted toofaced customer services and every time they provided me different answers. First they claimed that I will receive rest of my item within 2days, then there is nothing. After that they told me they will reship it again,,, many days has passed still nothing. At the end after many calls and emails ( almost a month later) they decided to issue me a refund... they do not care about how much time they had wasted, no consideration towards their customers.
Do not order it from the website! Unless you want to waste your time and deal with their unprofessional services. The fact that they shipped a empty box tells all.

Tip for consumers:
Do not order it from the web!

Products used:
Cosmetic

Service
Value
Shipping
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charmink
1 review
3 helpful votes
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June 29th, 2021

I am a Cancer Patient I Fly to Chicago every three weeks for Chemotherapy I packed my Two Faced Foundation (Chestnut) this Exploded in my suitcase. When I tried to get help from the store in Winston Salem North Carolina where I purchased it I was told it's nothing that they could do, next I called customer service and customer service gave me the run around also with a bunch of question that didn't make any sense after learning this from this company I will never use this product again in life bad customer service. All I wanted was my makeup replaced. The sad part about it this is a good product.
Charmin Krider ‍

Tip for consumers:
Don’t Buy

Products used:
Exploded in suitcase under the plane

Service
Value
Shipping
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Q&A (6)

Question:

My skin is sunburning what are some good sun skin creams as <a href="https://www.wishonimage.com/what-a-beaut">a beauty product</a>???

Answer:

How many uses do you get from one product is image of this you skin care products are some body cream beautiful skin.

By Vimalraj V.
Question:

Did you experience any bad reactions from using too faced?

Answer:

On my skin, nope not at all. But my skin is tough. I can't speak for everyone. But I have had no problems with too faced products.

By Valerie R.
Question:

What are the benefits of buying the products through the website?

Answer:

Discount codes. If the storebus out if stock of what you want, then you can get it online. If your one that does not like crowds then the online website is the place for you.

By Valerie R.
Question:

Should i buy too faced online?

Answer:

It depends on if you need to swatch and test colors before you wear them, but I think it is easier to buy online for the most part. There is free shipping on orders over $50, and with the price of the products that wouldn't be hard to go over.

By Rachel F.

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About the business

Too Faced is a serious makeup brand that knows how to have fun. We show you how to create different looks with our cosmetics, inspiring confidence to experiment and encourage you to own your pretty. Too Faced

Business Attributes

  • Full refund
  • Free shipping
  • Moderate
  • Yes

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