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    Tobi

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
3 / 5
Better Business Bureau
1 / 5
Reviews.io
4.3 / 5
Corporate Values

Overview

Tobi has a consumer rating of 4.13 stars from 5,029 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Tobi most frequently mention free shipping, great prices and cute clothes.Tobi ranks 36th among Women's Clothing sites.

  • Service
    126
  • Value
    140
  • Shipping
    142
  • Quality
    321
Positive reviews (last 12 months): 88.9%
Positive
8
Neutral
0
Negative
1
View ratings trends
21
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • I am astonished at the horrible customer service provided by Tobi.
  • I hate that you can only get refunded through store credit.
  • Weather it is stated in your return policy or not, it is a poor business practice.
How would you rate Tobi?
Top Positive Review

“Great!”

Tina W.
3/14/20

Great! Only thing that v would make it better would be adding customers reviews/photos/sizes/measurements to the site, so we can get a better idea for how something might fit our own body type. Also, size inclusive models would help to! Thanks!

See positive reviews
Top Critical Review

“Items have gone missing”

Anna T.
7/16/20

Items have gone missing. No response from tobi customer service over this month. Had to rebuy and try and get my money back for missing items.

See critical reviews

Reviews (5,029)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (216) store credit (116) return policy (42) phone number (29) time shopping (13)
lorets
2 reviews
0 helpful votes
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August 31st, 2020
Verified site experience
rochelleg61
1 review
0 helpful votes
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May 5th, 2021
Verified site experience

Excellent, although my 50% first time shopper discount did not apply to a majority of items in my cart at checkout.

Reason I chose this business:

I seek quality clothing

Reason I chose this product:

Summer wardrobe update

cindyb671
1 review
0 helpful votes
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February 10th, 2020
Verified site experience

Displays outfits nicely easy to navigate through site, and shipping taxes and duty are free. Can't beat that!

Reason I chose this business:

Styles looked good

Reason I chose this product:

Looked nice

edithl39
1 review
0 helpful votes
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February 25th, 2021
Verified site experience

I had an incredible customer experience. Customer service were so helpful and replied rapidly. They went over and beyond what I thought they would and I was finally able to purchase a dress which was out of stock.

Thank you. I cannot wait to try on the dress when it arrives and have had a great and reliable first experience buying from this shop for the first time. I will definitely be back for future purchases.

Reason I chose this business:

Customer service were so helpful, kind and patient with me and I am over the moon that I have good the PERFECT dress for my sister's wedding.

Reason I chose this product:

I saw a dress that I loved on Pinterest and it led me to TOBI.

kimayas1
1 review
0 helpful votes
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October 17th, 2021
Verified site experience

It was easy to choose from the beautiful selection of dresses. The reviews gave me confidence in the product. I hope the dresses hold up to the reputation I found from past buyers.

Reason I chose this business:

The selection of dresses were better than other online stores. The website also looks reputable.

Reason I chose this product:

The styles and quality appear good.

claired145
1 review
0 helpful votes
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October 15th, 2020
Verified purchase

I ordered the dress from Tobi for a wedding and didn't think it would be processed or shipped in time because I ordered it just a couple of days before the wedding. But it was processed the very next business day and it got to me in time for the wedding! I am so impressed with Tobi and their quick service.

katherines980
4 reviews
0 helpful votes
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October 19th, 2022

Great price, quick delivery & very helpful custmer service. Would happily use your shop again. Would definitely recommend

bethinab2
1 review
0 helpful votes
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June 23rd, 2021
Verified purchase

I found my beautiful wedding dress in the website just 20 days before my wedding date. I emailed customer service to expedite the delivery and they made it happen. The dress arrive 8 days after! Very impressed. Thank you so much!

Very communicative and very responsive on the request i put in.

Reason I chose this business:

I only stumble upon the website by accident.

Reason I chose this product:

The dress i picked was breathtaking.

Service
Quality
thephoenixperimentd
1 review
0 helpful votes
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August 14th, 2021
Verified purchase

Super straightforward, thanks! I needed a navy, form fitting, ankle-length bridesmaid dress for a wedding and this looked perfect! Unfortunately, the dress I received was missing part of its rear clasp so I was unable to wear it for the ceremony. Additionally, the seam on the rear was uneven and bunching so I will need to get it altered. Overall, service was seamless and delivery was quick! Highly recommend.

Quality
mirandac59
1 review
0 helpful votes
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April 28th, 2020
Verified site experience

Love shopping here! Sizes usually always fit true to size, shipping is quick, great quality. Have been ordering for years!

Reason I chose this business:

Shop Tobi often when online shopping.

Reason I chose this product:

Wedding guest

dalilas8
1 review
0 helpful votes
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June 12th, 2020
Verified site experience

Low in stock. The promo code was pointless because the items were already reduced so there wasn't any additional discount.

aileenc48
1 review
0 helpful votes
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June 4th, 2021
Verified purchase
• Updated review

Cute clothes and worth a good amount, one didn't fit but I was able to return it and get store credit

Reason I chose this business:

I need a cute dress that’ll ship ASAP

Reason I chose this product:

Because they caught my attention

Service
Quality
Cute clothes and worth a good amount
May 12th, 2021
Verified site experience
• Previous review
naunicah
1 review
0 helpful votes
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January 5th, 2021
Verified site experience
parish31
1 review
0 helpful votes
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April 25th, 2020
Verified site experience

Aside from you guys randomly cancelling my order because I didn't do a "test" which was sent to my wrong email and without warning, I love Tobi and it's my new favorite place to shop.

Reason I chose this business:

They have the highest quality of clothes on the internet imo

Reason I chose this product:

Cuz they're cute!

laniem2
1 review
0 helpful votes
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March 25th, 2020
Verified site experience

I tried to purchase things yesterday using a store credit. The total was $130. My store credit was $200.34, so I didn't know I needed to put my charge information in the payment area, so the purchase looped around and round and never completed the transaction. Today, those same items were now $140, so that was very frustrating.

Reason I chose this business:

I like your inventory and I had a store credit.

Reason I chose this product:

I like the selection of products.

* Tobi attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

penelopeo13
3 reviews
0 helpful votes
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May 25th, 2022

A wide selection of stylish clothes)
Prices pleasantly surprised) I will keep track of new products and promotions!
Thank you!

lisaj1846
3 reviews
0 helpful votes
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October 17th, 2022

My favorite website to purchase from. Always good experience to buy with. Feeling very safe with the products and the deals.

emilyc531
1 review
0 helpful votes
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January 13th, 2021
Verified purchase
estinad
1 review
0 helpful votes
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October 15th, 2020
Verified purchase

Quick shipping and item was even nicer than shown on the website. I will order from Tobi again. I am completely satisfied with my jumpsuit.

kimberlyt494
1 review
2 helpful votes
  • Send Message
January 31st, 2021
Verified site experience

I really enjoyed it! I absolutely adore all of your dresses! I've been scouring the internet for weeks searching for the perfect dress for my upcoming birthday dinner date with my husband. I hadn't found anything that wowed me until I visited your site. From there my only trouble was deciding which dresses to buy! Thank you so much for making my shopping experience so pleasant!

Reason I chose this business:

I noticed a few Pinterest pins of yours and I really liked what I saw, so I decided to give your shop a visit. I was NOT disappointed!

Reason I chose this product:

The three dresses I chose today were exactly what I was looking for. They fit my personal style perfectly. They very closely resembled what I had envisioned as my ideal choice.

terryp311
1 review
0 helpful votes
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June 20th, 2020
Verified site experience

The mobile site experience is really elegant. The "Next" at the bottom of a results page is a subtle touch to encourage more browsing vs load more or infinite scroll. I ended up buying more than I came for because it was easy to navigate.

Reason I chose this business:

I already own a Tobi dress that is quality for the price point. Also, the customer service is AMAZING. Super responsive.

Reason I chose this product:

Have an event coming up. Was already familiar with Tobi quality. Bought the same dress but in a different color.

stephaniem1108
1 review
0 helpful votes
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March 27th, 2020
Verified site experience

Havent even seen a receipt or shipping time estimate - kinda hard to rate at this point. I just want details not a pop-up

debbyv6
6 reviews
0 helpful votes
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April 24th, 2020
Verified site experience
nyasiat1
1 review
0 helpful votes
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August 18th, 2021
Verified purchase

Tobi was a great online shopping experience. They had valid security checks and I do appreciate the time the developers took to set that up. Thank you for my wonderful birthday dress and that free leave-in conditioner! <3

Reason I chose this product:

I chose it for my 18th birthday coming up

Service
Quality
natalieb400
1 review
0 helpful votes
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July 10th, 2021
Verified purchase

Nice dress, had to return because the length looked a tad weird on me being 5'3. The material felt a just somewhat cheap but the dress was beautiful. I would recommend.

Quality

Q&A (68)

Question:

Does anyone have any exoerience ordering from new zealand? if so were you charged taxes and how much? my friend has ordered from a usa site and was charged $150 taxes.

Answer:

I live in New Zealand and wasn't charged anything for taxes for my order!

By Lucy R.
See more answers (6)
Question:

I'm about to order from tobi for my first time. it says 50% off your first order however when i went to check out i was charged the full price... any suggestions?

Answer:

Contact customer service and tell them, this happened to me before using a few other websites and they told me to place the order anyway and gave me a refund for the items that were overcharged. Pretty annoying when you have a 50% off code to use and they mess it up!

By Lucy R.
See more answers (2)
Question:

I have to make a return from two separate orders. can i return both in one box with a shipping label from the first order? or do i have to return the items in two separate packages?

Answer:

With your best interest in mind, I would advise that you return in separate packages with labels from each order and watch it closely from beginning to end of the return so it doesn't slip through the cracks. Get a tracking number for each also.

By Linda K.
See more answers (2)
Question:

Hi, i'm ordering a dress at from brazil. how long does shipping take?

Answer:

Anywhere from 2-4 weeks depending on customs. We always try to ship within 2 days.

By Diana B.
Question:

I got a confirmation email for an order from sitejabber not tobi. now tobi will not respond to my emails.. has this happened to anyone else?

Answer:

Please let me know what your question is. We have been trying to adjust the sitejabber setting.

By Diana B.
Question:

I've got the best online shopping experience.

Answer:

Thank you, please let me know if you need any assistance.

By Diana B.
Question:

Does anyone know how long items from topi take to ship to europe? website says 3-4 weeks but i read some comments saying it came earlier or not at all

Answer:

Our international shipping goes through asendia, we quote 2-4 wks, because of customs. It could come sooner.

By Diana B.
Question:

Does tobi size run small?? im 5'3 and weigh about 130lbs. not sure if i should go for a small or medium. i am getting a club dress, a day dress, a maxi dress, and a choker tank top.

Answer:

You should definitely use a measuring tape and measure your bust, hips, etc. Then compare to the size chart! :) I did that and ordered a large in everything and it fits perfect for me!

By Monica G.
Question:

How long does it take until the clothing is recieved?

Answer:

I live in the Bay Area outside of their SF headquarters so I've rec'd my items with in 3-4 days typically.

By Liz G.
See more answers (2)
Question:

If i ordered something on the early morning of november 29, will it deliver by the time of december 1?

Answer:

Well I ordered my item 26 days ago and it still hasnt arrived...

By Esme o.

Can’t see your question? Ask to get answers from the Tobi staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.

Company Representative

kennethc284
Kenneth C.

How do I know I can trust these reviews about Tobi?

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4.1
5,101 reviews
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