After paying extra for priority shipping, I waited an entire month for another update. I had emailed about my order and about a week later they finally responded. They gave me 10% off my next purchase and said they are too busy to get orders out on time. I got an email a few days later saying my items were cancelled to "speed up the order process". Wtf does that even mean! Don't buy from this place, save your money and time- just go somewhere else.

Placed an order with express delivery. It's akreadynine days since they haven't even sent the product. I contacted them through emails and online support and the same useless answers like "we will inform you where is the parcel, when our team informed us".
Asked for a refund at least for express shipping, which does not exist in fact, still no answer.
Very unpleasant experience with this store!
You have to hunt and beg for the goods you paid for

The product I ordered came opened and a fourth spilled in shipping. I emailed this with my order number as prompted. I got an email back saying they were glad I had received my order. Whoever answered obviously had not read my email. I attached pictures to the next email and they asked for the order number I had previously sent. Still not resolved. Horrible customer service.

This company ships out of canada their items get tied up in us customs. You will receive a duty charge that will end up costing you more than you could buy the item for in the states. They charge you the state sales tax then the import tax is on you when you receive the item.

When I browsed their website I noticed a huge range of products that interested me but I'd never used their site before so I only bought a pair of shoes for my first order just to test the waters. Although I made my order during peak Christmas rush I got it delivered to Melbourne Australia from Quebec in relatively good time. Now that I know theyre good to deal with I'll be using them to order the rest of the stuff I want.

I would give this site a zero if I could. I bought a coat on Black Friday. Received a note the next day it had shipped. No tracking number. After over two weeks, still no item and have placed multiple phone calls and email to company and no response! Now all of a sudden all their phone lines are closed for several days.I needed the item for a bday gift for dec 10. Date has passed. I will never shop here an again complete scam. Buyer beware!'

After placing an order and having my card billed, no tracking/delivery information ever came. Impossible to reach a human at the company—just the stupid chat box. There's no physical store; no phone number; and some of the email addresses don't work. When I tried to cancel the order, I received no confirmation email that it had been done. And of course it hadn't been done. I finally filed a complaint with the credit card company and they got my refund that way.
Avoid this scam.

Placed an order for a xmas present on Dec 11th. Heard nothing from them. I finally contacted customer service on the 26th. My order was still not processed or shipped. Finally on Dec 31st I received an email from customer service telling me that the two things I ordered were no longer in stock and that my cc was going to be refunded.
A total waste of time. There are many decent sites out there. I would avoid SSENSE and will never buy from them again.

This company is running a complete scam. Placed an order with Express shipping & never shipped. Their customer service lines are down, do not respond to emails and use bots with generic messages promising 24/7 service that is nonexistent. After weeks I finally had to file complaint with credit card and boy did they respond then! Please carefully review their *******@ssense where thousands of very angry customers have posted. The company has time to post & delete comments but not to fulfill orders or answer emails/phone lines. Beware!

I live in the US, I've order clothing from Europe many many times (including Ssence) and no US Customs charge ever. My last order from Ssence…$533 charge from Customs! I can not get a response from anyone at Ssence, obviously they shipped incorrectly. The clothing doesn't fit so now I have incurred more cost to return! Can't find anyone to speak with/ return an email/ nothing! I will never order from them again.

Had trouble with delivery on my first order back in Oct of 2021 but once again it has happed! They will obligate you to pay for "express shipping"... for GOD knows what reason. In my case it was $15 but I've heard people have had to pay more then that unfortunately... they say it takes them two business days OR LESS to process order & that is completely NOT true, then when you email them because 3/4 business days have gone by they respond in an automotive email saying "due to high volume orders they can't prioritize YOUR order"... I've never asked them to prioritize anything, IT IS STATED ON THEY'RE WEBSITE IT WOULD ONLY TAKE THEM 2 BUSINESS DAYS! So they basically lie to costumers & clearly don't keep they're word about anything they have stated on the website about how they're delivery method works. Sad because this website sells good stuff but are total morons, they should wave delivery fees every time they don't keep they're word. I'm own a business myself which is why I take this delivery matter serious.

I placed an online order on 12.26.22 and its now 1.5.23 and my order hasnt shipped. Do they make each item to order? For a site that sells luxury items the service is extremely poor. I also tried calling them but it says the lines are closed on a Thursday at 1PM EST. I'm very disappointed!

This used to be my go-to site for designer clothes. I spend anywhere from $10-20k a year on their site, and have for the past 6-7 years. Their customer service was always immediately reachable, shipping fast, returns easy.

Fast forward to Spring 2022 to present. There is now NO customer service at all. They've done away with a telephone number to contact them, as well as live chat. If you email, it takes 2 weeks to get a reply. Shipping now takes FOUR WEEKS at minimum. I placed an order 32 days ago and it has still not shipped. What happened to this site? Shame.

Never had an issue with Ssense before, but the company went downhill. Will not order from them ever again. Awful experience, the worst customer service, too slow to respond, and No One Cares.

$14 for express shipping, placed an order on December 12/22 and still waiting. Big fat zero for customer service...

I had lots of doubts before ordering a speaker from them due to the bad reviews that they got recently.
Once after ordering the product i followed up with them everyday with the same query about my order status. Everytime they replied politely.Finally my order got shipped internationally and reached my country from canada to one of the asian country almost on estimated delivery time.
SSENSE is authentic and Not fake.
Not every customer who have received their products will post as good positive feedback like i do.
But every customer who faced issue will post a negative feedback.
So once you read a feedback please keep in mind only you are going through only feedbacks of people who have faced issues.
Not everyone will write a positive feedback like i do.

I bought gucci shoes from this company... vvvvvv happy of there customer service and authenticity... reliable company no words...

Ordered on 20th Dec, and it's 30th Dec now and my items are still not shipped. I emailed them and the bot replied shipping will take around 5 days and it has been 7 days already (excluding all the holidays). I was trying to talk to a real person and no one replied. Cant believe Ssense do this to their customers. I also see this happened to other customers too. I hope someone will take legal action to them. This is a SCAM.

I'm never worried when I place an order with your store. I know it will be done correctly and professionally. Love this company!

I ordered 2 items from SSENSE that were in stock. It's sat in the processing stage for 14 days and still no update on shipping. Contacted customer care several times for an update and all I get are generic responses about the order is still processing and they are busier than usual. This has been the worst online order I have ever placed. Customer service giving generic responses sounding like robots does not give any sense reassurance of them trying to get your order out in a timely manner. 0 stars if that was an option.

An ordered item was missing from my delivery. I've been emailing customer service for months with no success.
An investigation was never initiated. Customer service promised a refund. Unfortunately this never happened. Due to the constantly changing customer service, I had to start over and over again with my request. 445 € are simply gone.

Ok. I used to be one of their VIPs who receive early sales notice, etc. This year I've found their services got worse, especially with their shipping and customer service. I ordered ~$1000 worth of products and never received them. I opened the case and it took them forever to even try to respond back to me. So I had to dispute with my credit card company. Now they blocked my account for disputing it LOL. What an a$$ service is that? Especially for someone who spends $$$$ annually in their website.
I mean I was going to switch to another marketplace with their $#*!ty VAT and duties/tax issues anyway, but this is absolutley disgusting service on their end.

I purchased an Essentials Fear of God crew neck. After the first cold water wash (no dryer) the lettering fell off. I contacted customer service, it took a week to get a human. Since the the tags were off the sweater (who keeps tags on when you wear and wash something?) and the sweater was washed, they will not give a refund or replacement. They offered me a 10% discount on a future purchase. I will not purchase here again, I'm out $130 for the sweater which was a xmas gift for my son. Horrible company, horrible customer service. BUYER BEWARE! Wish I could have given zero stars. So disappointed in this company.