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    Spanx

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Trustpilot
2.3 / 5
ResellerRatings
2.5 / 5
Corporate Values

Overview

Spanx has a consumer rating of 1.44 stars from 86 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Spanx most frequently mention customer service and credit card problems.Spanx ranks 160th among Lingerie sites.

  • Service
    38
  • Value
    32
  • Shipping
    32
  • Returns
    25
  • Quality
    26
Positive reviews (last 12 months): 6.7%
Positive
2
Neutral
1
Negative
27
View ratings trends
16
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I just want you to know how disappointed I am in your customer service.
How would you rate Spanx?
Top Positive Review

“Real experience, not sure why there are so many negative comments”

Ton-Nu N.
8/13/22

I am writing this because I just had the easiest customer service call ever with Spanx, they even said my name right on the first try. The person who took my call was incredible. And Spanx is definitely cute. I'd 10/10 give them my business. I bought full body shapewear which I thought would work strapless, but it doesn't because my torso is too long. No worries, i'm returning it. Its mostly the price, i couldn't really afford two pieces like that, and i don't have many occasions to wear them. Their biker short shape wear is really really good and worth the money though. I kept it and i think it's my favorite piece of undergarment. The fabric quality is good, feels cool to the touch, and the compression is just perfect. It's not just all around compression, they really "shape" your booty in a tasteful way. Love Spanx.

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Top Critical Review

“Spanx twill pants”

Dilian R.
10/3/22

Very dissatisfied with Spanx Twill pants. Paid $128 and there is discoloration after washing. I washed them as directed - the discoloration is not through out, it's spotty. Reached out to customer service and they only offered 10% off my next purchase. Very disappointed in the product! NEVER AGAIN! Pants are ruined - please keep in mind that I don't wear them often, so they have not been washed but 3 times since I've had *******@spanx

See critical reviews

Reviews (86)

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Reviews that mention popular keywords

customer service (45)
pauld2591
1 review
0 helpful votes
  • Send Message
December 23rd, 2022

Spanx website and customer service are awful. What I ordered was completely opposite from what I received. When I asked customer service their initial response was a gift card for an item I just purchased and not even a refund, which is stupid in itself.
It was also a Christmas gift and they refused to overnight a different pair so I can have something under the tree. First time shopping here and won't purchase again.

Tip for consumers:
Don’t. There’s plenty of other legging sites.

Products used:
None. I couldn’t use the product when they send the wrong size and pants.

Service
Value
Shipping
Returns
Quality
kikic16
1 review
0 helpful votes
  • Send Message
January 14th, 2023

I ordered a product online from Spanx and selected regular shipping (5-9 business days). My email confirmation, however, stated that the estimated delivery date was in fact 8-14 business days away, too late for my needs. And when I tried to call to cancel the order (five minutes after I placed it), I was informed that Spanx simply will not change or cancel orders once they are placed. I will never place an online order with this vendor again.

dilianr
1 review
2 helpful votes
  • Send Message
October 3rd, 2022

Very dissatisfied with Spanx Twill pants. Paid $128 and there is discoloration after washing. I washed them as directed - the discoloration is not through out, it's spotty. Reached out to customer service and they only offered 10% off my next purchase. Very disappointed in the product! NEVER AGAIN! Pants are ruined - please keep in mind that I don't wear them often, so they have not been washed but 3 times since I've had *******@spanx

Tip for consumers:
Do not purchase Spanx twill pants

Products used:
The twill pants

heathert763
1 review
1 helpful vote
  • Send Message
January 12th, 2023

I purchased the moto leggings and in 1 year, the leather look is flaking off. Definitely don't buy!

Tip for consumers:
Do not buy from this company. I reported the bad quality with pictures to Spanx, and they would not offer a refund or a replacement pair, after I paid $144 for them. Do not purchase from this company!

Products used:
Moto leggings

Service
Value
Shipping
Returns
Quality
marisar86
1 review
2 helpful votes
  • Send Message
October 27th, 2022

My Spanx bra snap in front broke. I asked customer service for a replacement snap so I can fix it since the bra still has at least a year of use left.
After sending customer service a photo showing the broken snap I was told they don't have a replacement part and was given a 15% off coupon for another purchase. Why would I want to buy an expensive product from them when they were so unhelpful this time around.
They lost a customer today.

christinad820
1 review
0 helpful votes
  • Send Message
January 26th, 2023
Verified purchase

I ordered my item (faux leather pants) on January 14th. It's is now January 26th and my item has been "stuck" at the post office since 1/19. There has been no movement or updates. I contacted customer service and was told that I have to wait until they can confirm that the pants haven't arrived. Ok, so today is Thursday and I have to wait until Monday for them to confirm that I haven't received my pants. Once they confirm that I haven't received them, they will reship. If I want to cancel the item and go buy them at the store, I would have to wait 30 days for a refund. Either way, Spanx took $88 for the pants and I still don't have them. Do not buy from this company because they will not help you resolve the issue. They take your money, and will not go out of their way to get you the item, even when the item is obviously "stuck" or "lost"; the agent has access to the same tracking information as I do and can see the status. I'm disgusted, am out almost $90 and STILL HAVE NO PANTS.

Products used:
No refund for 30 days if you don't get the item and must cancel.

Service
Value
Shipping
Returns
nancyt1163
2 reviews
0 helpful votes
  • Send Message
December 7th, 2022

Before I ordered my briefs I got on line with chat to discuss my concern. I asked if they rolled down at the waist and was assured they would not. That is not true. Not only do the briefs roll at the waist so do the $195 denim flare midnight jeans. They are the most uncomfortable and worst fitting jeans I've ever purchased. Unfortunately, I can't return the jeans because I had them shortened. I would not recommend this clothing to anyone.

Tip for consumers:
Encourage others to check comments and reviews on this site before making a purchase.

Products used:
Denim Flare Midnight
Briefs

Service
Value
Shipping
Returns
Quality
mbh9
1 review
0 helpful votes
  • Send Message
September 26th, 2022

I ordered a pair of women's flair jeans, size xl. Regular length. They were four inches too long and I am 5'8". I called and the person said I had to order a Petite. Seriously? I have never, ever been in a petite anything. They said I had to read the small print about their sizing, which says they expect the customer to be wearing 4" heels! I now have to swallow the entire cost of the product. Never will I look at this product again. I will also tell others of my experience.

shellyw242
1 review
2 helpful votes
  • Send Message
December 1st, 2022

Placed an order and realized I entered the wrong shipping address. Called within 5 minutes of placing and there was nothing they could do other than tell me I could send it back (at a cost of $10 - my mistake so I was willing to eat that). Placed a second order to the correct address with expedited shipping (1-3 days) at an additional cost. It is now going on to day three and the order hasn't even left the warehouse. Contacted customer service yet again and nothing they can do. Don't know why it hasn't been shipped, can't cancel the order(s) can't refund the extra shipping. All they could do was say sorry and that their hands were tied. So now I am impatiently waiting for two orders that I will return (as I won't have the item for the event I needed it for) and I have to pay to return them even though they didn't fulfill the expedited shipping promise. So very frustrated. My advice? Don't bother using rush shipping or trying to get assistance.

Tip for consumers:
That customer service will not be able to do anything for you. Either by phone or by chat.

Products used:
None, sending full order back

Service
Value
Shipping
Returns
dawns1479
1 review
1 helpful vote
  • Send Message
November 25th, 2022

I bought a spanx shirt ($68) wore it twice and washed on gentle cycle and hung to dry. Now this shirt has little balls all over. Not happy with this product and definitely not worth the money!

Service
Value
Quality
pd388
1 review
1 helpful vote
  • Send Message
December 19th, 2022

Purchased over $300+ of spanx merchandise at an airport…took advice of sales person & purchased a top that did not fit properly.

Called customer service to get a refund of the top only of $68 + tax….was told they couldn't refund me because "they have nothing to do with the airport locations"….how do you have nothing to do with a store with your name on it?

Just the verbiage and delivery of information is an important piece of customer service.

I am a reasonable professional business owner myself & always respected the brand even though I never purchased, the experience with this customer service department will prevent me from ever making another purchase.
I will also persuade my friends, family, colleagues and followers to ditch this expensive brand as well!

Service
Value
Returns
Quality
km1018
1 review
2 helpful votes
  • Send Message
October 12th, 2022

I ordered Spanx high rise flares to take on a trip. I had carefully assessed the length issue and based upon what is on line ordered regular. I'm 5'7', their site states that petite is for much shorter individuals/that their pants are a length suitable for a higher heel. Pants arrived, and were 3 " on more too long - called today to see if they would send expedited shipping so I could have for trip in petite, explained I'm an attorney, new customer, likely will order more but need these pants for trip. They said it would be another $26+ for shipping to expedite - I asked for manager and was told no manager available for 24 hours or longer. She apologized but said there is no fix unless I pay the extra expedited shipping. I explained I'd return them and would not be ordering again, that at my office we would not treat a client in this way, especially with the misleading information on length. Disappointed to say the least.

Tip for consumers:
DO NOT ORDER THE REGULAR LENGTH PANTS IF 5'7 " regardless of their sizing information, unless you wear 4" or higher heels.

Service
Value
Shipping
Returns
Quality
debbiee29
5 reviews
2 helpful votes
  • Send Message
September 19th, 2022

My fault, I didn't check before I bought it. Arrived and didn't fit, return cost me $15.00 and I folded this tank top the smallest that it would fold, which was pretty small and the thinnest paper envelope I could get and I lost $15 from $60.00 because the SPANX didn't fit. Not good, so if you don't mind losing $15.00 off of what you paid, then go for it but I won't make the same mistake twice.

Tip for consumers:
If you don’t mind paying the huge return shipping fee, then go for it.

Products used:
None

Service
Value
Shipping
Returns
Quality
finolag
1 review
2 helpful votes
  • Send Message
October 26th, 2022

The bra fits and looks great but where the wire ends under your arm literally scratched the under side of my arm. Buyer beware!

Products used:
I purchased a bra and am being charged to return it even tough it was defective and I just wanted to exchange it for the same thing!

Service
Value
Shipping
Returns
Quality
nikiv20
1 review
1 helpful vote
  • Send Message
December 22nd, 2022

I bought my favorite faux leather leggings. They came in a package that I thought the plastic would come off the pants. Well to my surprise the pants are synthetic plastic. I own previous pair cropped comfortable but they don't really hold you in. Customer service is horrible. They're sweet and kind but incompetent. Most of the products are defective. They're not very nice and when you complain they tell you to contact their customer relations. Nonsense no one gets back to you. I saw the billionaire owner of the company in a Forbes magazine. She should be ashamed of herself. Her product has gone downhill big time. They probably outsourced it to another cheap labor place to manufacture or changed the fabric. I'm appalled that anyone would tolerate their nonsense. Try returning something, whole major project. They make everything so difficult. My suggestion? DO NOT BUY FROM SPANX DOT COM. Simply go to a department store where returns are reasonable and simple. Plus you get to see and feel the item and there's no hidden surprise. I'm a business owner and if I owned Spanx and tried yo get in touch with SPANX customer service and saw how frustrating it is for a consumer before I go on vacation or go to the bank, I would revamp and fix the internal issues. They're team is complicated and they're trained to say nothing but kind apologetic words disingenuous and annoying. I'm still trying to reach them and it says On the recording We are experiencing technical difficulties. Try your call later. Ugg how frustrating two days before christmas. As I said in this long previous review GO BUY SPANX AT A REPUTABLE STORE. NOT SPANX.Com they are incompetent.

Tip for consumers:
Just don’t buy from spanx

Products used:
None, the product materiel has completely changed and false representation very disappointed.

Service
Value
Shipping
Returns
Quality
bridgetg
15 reviews
44 helpful votes
  • Send Message
January 24th, 2013

I've been ordering from their Assets line, which is less expensive than some of their other stuff. It is very good value. Custormer service is generally OK. One problem is that they won't take the VISA card I normally use- they insist that the address I give does not match with what's on the account. I checked with my bank and that's not true. I've never had a problem with this card at any other website. So I have to use a different card to shop at Spanx.

mariat1469
1 review
1 helpful vote
  • Send Message
October 6th, 2022

Defective product and useless customer service who do not really care about the issue if it doesn't fall in their policy even when it's not your fault you were sent a damaged product.

Ordered leather like pants and the reinforcement on one of the back corner pockets was not attached. When I pull the corner pocket reinforcement part, you can see the hole it's suppose to be sewn to. I purchased this online November of last year 2021. Tags are still on and have not been worn. This is my 3rd pant that I've purchased online within the last year or two and have not worn any of them yet. With COVID, I haven't had much opportunities to wear these items. I understand there's a policy but being that I haven't even worn them and it wasn't my doing that it is damaged, I just expected a better solution than sorry it's too late but you can have 15% off your next purchase. Why would I purchase something again if I wasn't satisfied with the service? Their products aren't exactly affordable or inexpensive. Knowing when to give good customer service when sending defective products should be a priority than saying sorry it's past 6 months is ridiculous. I'm a business owner myself and I know when I have to go beyond the policy to make my customers happy.

Tip for consumers:
Make sure your item is not defective before the return policy time

Products used:
Leather like ankle pants

Service
Value
Shipping
Quality
ac1065
1 review
1 helpful vote
  • Send Message
September 14th, 2022

Ordered spanx and was delivered to the wrong town.

Address I wrote was correct.
UPS delivered to a town an hour away.

Spanx will not file a claim. They want me to wait 7 days for them to send a new spanx, then I have to send that back for a refund.

I don't want it delivered in a week or two. I needed it by today! They will not refund me until the whole month long process takes place!

It will take me well over a month to get a refund for their error!

Multi million dollar company and I will NEVER do business with spanx again.
$114 wasted and no spanx.

Service
Shipping
Returns
brendas1944
1 review
4 helpful votes
  • Send Message
April 2nd, 2022

I ordered spanx from the site. Once order was completed and confirmation received, my CC was charged $687. I looked at invoice and I had been charged for 4 of the same item. In immediately call them to modify the order. They would not modify nor cancel the order. I asked to speak to supervisor,, she told me that's policy. I can return the 3 and once they receive them they will credit my CC. I returned all 4, had to pay $26.45 in shipping. Never ever use this company.

Tip for consumers:
I wouldn’t use it again , the fact you can’t modify or cancel 15 minutes after placing order is ridiculous. They even admitted the order wasn’t even processed.

Products used:
None , returned everything.

Service
Value
Shipping
Returns
Quality
mindyr91
2 reviews
1 helpful vote
  • Send Message
July 31st, 2022

I was so impressed with my overall experience shopping at Spanx.com! I purchased two items, one of which arrived with a small defect. The company immediately sent me a replacement, without waiting for me to return the defective product. I have not experienced such great customer service anywhere else.

In terms of the products I ordered, they were exactly what the website claimed they would be. High-quality fabrics and fine craftsmanship make these items worth their price. They are comfortable and look great.

I will definitely shop here again.

Products used:
undergarments, skirts

Service
Value
Shipping
Returns
Quality
aileent24
1 review
2 helpful votes
  • Send Message
May 13th, 2022
Verified purchase

Very rude customer service. I called to inquire about why my expedited shipping which cost 2499, and was supposed to be overnight was coming in two days later. And I was requesting that the shipping cost to be downgraded. The customer service representative named Juan, was very condescending and explained to me three times how their shipping policy works and then overnight often takes 2 to 3 days. And then when I asked him to speak to a manager he was very rude he scolded me for my tone and hung up on me. I'm sure the Spinx which I've never tried our a good product but I plan to return the whole thing even if they charge me shipping cost and never do business with them again

Tip for consumers:
Don’t get the overnight shipping it takes three days

Products used:
Thong

Service
Shipping
kayg182
1 review
1 helpful vote
  • Send Message
May 5th, 2022

I purchased a high waist spanx shaper to wear under a formal dress… at the store, I spoke to the clerk and checked the sizing and sized up from a medium, my normal size, to a large. I was so disappointed with the functionality of the garment… there was way to much compression. Very uncomfortable, to long in the legs, it did not stay up on your waist, it would pop down. This looked terrible under my formal dress, so upsetting. This is a case of good marketing, with a substandard finished product. Think twice before you purchase…

Products used:
Spanx high waist shaper

Service
Value
Quality
ansiaz
1 review
3 helpful votes
  • Send Message
September 19th, 2021

This company doesn't care about you at all. They say easy returns but that does not exist. You cannot change your order at all once placed even if it has 1 hour ago. You are charged exorbitant fees and given no normal records (other companies give you free shipping, free returns, ability to alter, change or cancel your return- all the normal stuff that you get when you order online) but these guys are working in the 15tg century.

Service
Value
Shipping
Returns
Quality
johannas129
1 review
2 helpful votes
  • Send Message
December 12th, 2021

Received my order damaged I emailed them via social media and never received a response. I also left a comment on one of their post and again no response. I then called them and was told that their systems were down and that they will assist me when their systems were back up that was over a week ago and I have yet to receive a response. I'm not going to continue to waste my time reaching out to this company so I'll just take the lost. However, I will never do business with this company again nor will a refer them to anyone.

Service
Value
Quality
kathys1752
1 review
0 helpful votes
  • Send Message
January 13th, 2022
Verified purchase

I bought some items in their end of year sale and none of them fit. I am an XL and their site said to order your normal size. All items were too small and when I went to return/exchange the items they said I could not return them. They have all over their site they offer a 100% satisfaction guarantee, but when I tried to return the order they said Sorry no can do. How is the 100% satisfaction quarantee? And I even sent them a copy of their return policy that actually said the only exception was if the item was over 90 days old.

Tip for consumers:
Make sure you know your size before ordering sale items

Products used:
None

Service
Value
Shipping
Returns

Q&A (6)

Question:

Can you share a success story using spanx?

Answer:

Yes there is no success story more of a let down Be careful with the return of any spanks product

By Eddie S.
Question:

What made you choose spanx over similar businesses?

Answer:

The reviews for the product was why I chose Spanx

By Kim J.

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