• Bookmark

    Smashbox

Ratings On Other Platforms

Trustpilot
4 / 5
Corporate Values

Overview

Smashbox has a consumer rating of 4.59 stars from 98 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Smashbox most frequently mention customer service, long time and good products.Smashbox ranks 17th among Cosmetics sites.

  • Service
    11
  • Value
    11
  • Shipping
    11
  • Returns
    8
  • Quality
    12
Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1
View ratings trends
1
See all photos

What reviewers want you to know

Positive highlights

  • Very good products and good customer service Staffs are having good knowledge."

Critical highlights

No critical highlights yet

How would you rate Smashbox?
Top Positive Review

“Kudos to their service!”

Tiffany S.
12/29/22

My coworker lost his ID at the bar while we were both working at a steakhouse. He came to me the following day and said he had lost her ID and was looking for it. However, I advised him to contact Topfakeid to create fresh IDs. He called him right away and hired the service to create IDs for him. Within six days, They sent the ids to the restaurant's address. Kudos to their service!

See positive reviews
Top Critical Review

“Disappointment”

Zoe S.
1/26/23

I went to the site, already customer SMASH BOX, invited by you via email to promote discounts... but at check out there were no discounts indeed the prices were increased.NO COMMENT!

See critical reviews

Reviews (98)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (6)
tiffanys843
1 review
0 helpful votes
  • Send Message
December 29th, 2022

My coworker lost his ID at the bar while we were both working at a steakhouse. He came to me the following day and said he had lost her ID and was looking for it. However, I advised him to contact Topfakeid to create fresh IDs. He called him right away and hired the service to create IDs for him. Within six days, They sent the ids to the restaurant's address. Kudos to their service!

Service
Value
Shipping
Returns
Quality
claudetteh38
3 reviews
3 helpful votes
  • Send Message
July 31st, 2022

Amazing foundations, literally the best I have ever tried, definitely worth it! I am buying this for years and definitely gonna stick to it.

zoes182
1 review
0 helpful votes
  • Send Message
January 26th, 2023

I went to the site, already customer SMASH BOX, invited by you via email to promote discounts... but at check out there were no discounts indeed the prices were
increased.NO COMMENT!

Tip for consumers:
No way

Products used:
Read my negative reviews

Service
Value
Shipping
Returns
Quality
charityl43
5 reviews
2 helpful votes
  • Send Message
March 3rd, 2022

OMG! This site was amazing. I got so much makeup for such a great price.It was totally worth it. I would definitely recommend this to everyone.

ketlind
1 review
12 helpful votes
  • Send Message
August 12th, 2020

Each brand has those products that can be called a "business card". Anastasia Beverly Hills has good shadows palettes and eyebrow products, Natasha Denona has create pigment shadows and concelears. Smashboxs calling card is, definitely, primers. For me as for the make up artist they are fantastic, your make will lasts for long with the help of their primers.

maylinn
1 review
3 helpful votes
  • Send Message
February 17th, 2021

At first this primer seemed good for the price. After trying it, it clogged my pores and made me look greasy. I rather buy something else.

Service
Value
Shipping
Returns
Quality
carmenv165
2 reviews
4 helpful votes
  • Send Message
March 26th, 2022

I like your products. So far so good. I'm happy to have found Smashbox. Thank you very much for your service

Service
Value
Shipping
Quality
gigil28
2 reviews
6 helpful votes
  • Send Message
May 6th, 2021

I'm not a fan of foundations, creams, BB creams, etc. I don't use them every day, but why? I have nothing special to hide, my face skin is in a more or less normal state, so I use tonal means either in special cases.
And for such cases, I wanted something absolutely professional, I looked at different brands, and I so desire Nars, and UrbanDecay, and Smashbox, Mac, among these brands I chose popular toners, for which there were mostly positive reviews and all of them to me liked it. But I ended up buying Smashbox, and I want to say that it is the best foundation I have ever used.

Value
Quality
crystalt59
2 reviews
5 helpful votes
  • Send Message
January 9th, 2019

I ordered a red lipstick from the site. The color looks great on. I am happy with this. But I need to reapply each one and a half hour. When I am busy, it does not work. It will be better if the lipstick can last longer.

sofiap46
5 reviews
4 helpful votes
  • Send Message
February 19th, 2021

Bought their two lipstick shades. Smashbox is my favorite makeup brand of all time. They have products
Of super excellent quality. It lasts for a long time and doesn't harm your skin. Travel friendly and anyone can use on a regular basis. Just love the formulas of all the products.

mrr439
1 review
0 helpful votes
  • Send Message
July 23rd, 2022

Using their products since couple of years. Very good result! Will continue Order. I had issues with my face glow. But now everything is okay enough.

Tip for consumers:
just search in online. you'll find them

Products used:
cosmetics

Service
Value
Shipping
Returns
Quality
olivian73
2 reviews
4 helpful votes
  • Send Message
April 6th, 2021

I love mattifying make-up base.It stays on your face all day long. I recommend it to everyone. I can't find a worthy replacement in any other company

jamiep500
6 reviews
5 helpful votes
  • Send Message
April 21st, 2022

I have bought cosmetics for my wife. She liked it. Good products and prices. Fast delivery. Thanks!

Service
Value
Shipping
Returns
Quality
mariad1038
7 reviews
6 helpful votes
  • Send Message
May 7th, 2021

Found the perfect primer for my skin using their quiz. Good range of cosmetics available. Takes a little long though for the product delivery.

noemim27
3 reviews
5 helpful votes
  • Send Message
June 25th, 2020

Perfect high-end makeup especially for traveling because of ito ready and perfect sizes b rand that we shoved all have

ahmeda597
1 review
2 helpful votes
  • Send Message
February 1st, 2021

I would like to tell you that Amazon does not offer any product review without purchasing a product. But according to my experience, I have seen that if you buy a...

Tip for consumers:
fmf

Products used:
shoes

Service
Value
Shipping
Returns
Quality
anthonyc401
11 reviews
33 helpful votes
  • Send Message
January 14th, 2020

Best site to visit and buy product. I will highly recommend to this place to everyone who likes good customer support.

bobbyk84
1 review
2 helpful votes
  • Send Message
March 17th, 2021

I like looking for some makeup design ideas here. Moreover, I order my cosmetics here. The quality is pretty well.

carlyd38
7 reviews
5 helpful votes
  • Send Message
April 5th, 2021

I really liked their primers range available for all skin types as well as their lipsticks collections. Lipstick are available in so many different shades. The formulation is great and last for very long time. The primer gives you that perfect and flawless base ideal for the every day makeup.

mikef776
3 reviews
7 helpful votes
  • Send Message
February 14th, 2020

Soooooo happy with the results! I've used so many beauty brands throughout my career, and yet this one takes the cake! Or cupcake, rather hee hee! I think there's something charming about the way it moves and works. Amen Fashion!

merilyns5
1 review
3 helpful votes
  • Send Message
July 28th, 2021

I love all the products from Smashbox these love for my skin! I have been using these makeup cosmetics for a long time! Thanks also for the excellent service and fast delivery. Highly recommend!

Service
Value
Shipping
Returns
Quality
aftond1
16 reviews
17 helpful votes
  • Send Message
February 12th, 2021

It's really different from any other powder. Much more is also really special to moisturizing. Nice experience.

cristinaf37
1 review
4 helpful votes
  • Send Message
May 9th, 2020

When it comes to make up Smashbox is my magic wand. Love mostly all products, especially X-rated Mascara, which makes so curly and long lashes. It is quite easy to apply that product! And my love is Full Exposure Palette, where all colours are so balanced and it is quite good to use it like for daily make up and evening one version.

gloriab392
1 review
1 helpful vote
  • Send Message
July 24th, 2021

This cosmetics is suitable for my skin and complements my natural beauty well. I like the shades of shadows and really liked the lips pencils. Indeed, the colors are picked up beautiful and saturated. I recommend uniquely.

nomana13
5 reviews
2 helpful votes
  • Send Message
September 9th, 2021

Ordered spa end of June, received it Oct 28. Yes, shipping took forever. At this time, this is receiving two stars because unlike most reviews, customer service has been very good with me and quick to respond. I have spoken with them through emails and over the phone. However, my spa does not work. We had someone come and check the outlet, which is in working order, and yet the GFI continues to trip on the cord. AquaRest asked me to call the manufacturer, which, at this time, is who I am frustrated with. I have left messages and sent a message through the website for the manufacturer and no response. This may be getting returned for my money back. 2

Q&A (1)

Can’t see your question? Ask to get answers from the Smashbox staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Shop Makeup, Primers, BB Cream and More Beauty Trends

How do I know I can trust these reviews about Smashbox?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Smashbox?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business

Related articles and tips

7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars

You use expensive skin creams, eat nutritious foods, and drink lots of water. While your body thanks you for these efforts,... read more

Related forum posts

Which brands have eco-friendly packaging?

Would love to help out the environment while I shop read more

Is there a good selection of organic / vegan / cruelty-free / eco-friendly...

I haven't had much luck ordering blindly online, especially foundation. I'd like to be... read more

What are your favorite cruelty-free makeup dupes?

I'm looking for cheaper, cruelty-free versions of higher end products. read more