Hi - do not shop at shopbop. Simply use it to browse. Twice now they have sent me CHEAP 50 dollar jewelry when I've ordered close to 900 dollar pieces. They do this because they Count on people not going through the hassle of returning. Also it's owned by amazon - that explains why it's so $#*!ty. I've attached the crappy bracelet that was literally fifty dollars on their website versus what they advertised. I don't think fine jewelers work w them.

For moral reasons I'm one of those people who boycotts Amaz*n and haven't bought anything from them in like a decade because of their awful labor practices. Despite this, even though I think Shopbop is technically owned by Amaz*n, I can't keep myself away. Their selection is always top quality stuff, and if you wait long enough and keep checking back you can get these gorgeous designer items for a fraction of their original price as they're always having really great sales.

Holy crap! They charge you import fee, tax and duty, but they don't refund it when you make a return!

I've been ordering from this website for years and it's good. They have a large selection, and they occasionally offer great coupon codes. It's relatively easy to return an item if it doesn't fit although I did have an issue once.

I would say that I've had better service at revolve.com so if an item is available there, I will buy it there since shipping is also quicker. But shopbop is pretty good. I'll look to see if Revolve or Nordstrom is offering the same item. If not, I'll buy it from shopbop.

This is a terrible place to shop. Not only the delivery is long (3 entire weeks) & the item itself is defective. Return? Yea, that would cost additional USD 35 to return a USD180 product (almost 20%). It felt as if Shopbop is trying to sell off their defective items to international customers knowing that they won't return due to the hassle & cost. Somehow, i feel really cheated & disappointed with Shopbop. Will i buy again from them? A definite no.

Hence, think 100 times before buying from this place. There are better place in the market to buy such as Nordstorm, Revolve, FarFetch & etc. These place provide a better customer services as well compared to Shopbop. What a waste.

I ordered a pair of shoes that I need for a certain date so I paid for express shipping, it said they would arrive in 1-2 days but when I went to track my package it said "package is returning to seller because of customs issue" and they are now going to be coming a month later. The timing is extremely inconvenient and I don't understand why I didn't get an email or message about the delay. I also think its really stupid how you can't cancel your order and also how the customer service number doesn't work in Australia, when I tried to do a live chat it didn't work even though it was between the right times. I strongly advise to never buy from this website because it is completely unprofessional.

Extremely poor customer service. Terrible shipping courier. The tracking information hasn't been updated for 5 days. It's been 15 days but I have no idea where my package is.
Think twice before you shop anything from this lousy company!

Was concerned about legitimacy of the site but the came through and I got new balance shoes on 50% discount and was shipped pretty fast. The tracking was accurate. The shoes are genuine and brand new without any defect. I did go back to the site for good deals but there are lot of premium brands options but not many New balance, Vans, Nike collection so you will have to keep monitoring for your brand item frequently

Really disappointed with a pair of P448s that I spent a lot of money on. Clearly faulty and Shopbop won't do a thing! Won't be purchasing from them ever again!

I bought an item from them for next day delivery and paid extra for it. The page showed me the delivery day as the next day. However, the item was not delivered and when I reached out to them, they denied the promised delivery date and did not return my overnight shipping fee. I wanted to give them a try; however, definitely not shopping from them again.

I've never had a bad experience shopping with ShopBop. Pricey brands, but always great quality. Shipping is always fast and reliable.

Hey its Alana! I got the "Gemma Bikini Top, White/River/Tangerine, S" and the "Frenchi Bitsy Bikini Bottoms, White/River/Tangerine, S."
I just filmed a review of 7 bikinis from 7 different trendy online shops on my YouTube channel: Alana Arbucci. I had my mom and boyfriend rate all the bikinis and overall this one was everyone's favorite.
The fit is so flattering it makes your waist look tiny, hides the bottom of the belly and makes the hips look curvy. I had d size breasts and the small actually fit me on top which was amazing. The quality of the suit is so nice it felt way better than the other 6 bikinis. However, the one thing I would say is that it felt and looked really nice but not THAT much nicer where the price needed to be $200. I would happily buy more from this company if the suits were around $100 for the whole set.

I received my order in 16 days, they used to ship on the same day and arrive within 3-4 days. My dress came without the matching waist belt. I contacted them, they said that it was unfortunate, there was nothing that they could do and blamed that my order might be tampered. They couldn't re-send or compensate for the missing piece. Do note that they state no refund and no exchange on sale items because some of the items have missing pieces! I have been buying from ShopBop for many years, their customer and shipping service went from 5 stars to no star. I won't be ordering from them again. Buy at your own risk!

The P. E NATION Game Day Jacket went on sale on Amazon for $52 less than what I paid, the day after I received the jacket.

Yet when I called ShopBop.com to ask for them to honor the sale price, they said that because I bought the jacket on Amazon, they're unable to adjust the price.

This company is owned by Amazon, so unclear why they can't honor their own sale price on Amazon.

Completely unacceptable.

I usually don't write reviews. I buy several tops, pants and dresses here and everything is just fine. But my friend is very unsatisfied with their return service so I guess they still need to improve it.

Purchased Robert Clergerie shoes. Fake. Paid $280AU as indicated but without my knowledge until I looked at my bank statement was charged another $160 for duties taxes etc. what a scam. Will never purchase again.

1st time order on 12 Jan 2021 and Shopbop cancelled my order without any notice. A week later, I contacted customer service and they said my Amex card didn't go through and locked my account. But at least should send me an email to let me know since my account was locked.

2nd time order, they send me an EMPTY BOX! Thought of any stealing happened in between. Used the scale to measure the weight of empty box + package which perfectly matched with DHL's indicated weight, it means Shopbop sent me empty box!

Contacted Shopbop customer service and required to send back the same item as it's a gift for my sister whose birthday just few days away. Soon they told me, yes they made the mistake and would be "Happy" to refund me. Because they charged me in USD currency, I even have to bear the difference of exchange rate charged by the credit card company.

It's the worst online shopping experience I've had. The customer service asked if I preferred to have refund and my answer was "I'd like to re-deliver the item". But they sent me a refund email right after and said "happy" to refund me. Then why bother to ask if I want to have refund?

I spent time to search for the gift and gave enough time for delivery but ended up with such horrible shopping experience with Shopbop. I would never ordered from Shopbop again. And if you are reading and consider buying gift from Shopbop, re-consider it!

Worst experience ever. I m definitely going to share it. Got the purchase of the Agolde jeans for my wife in February 2022 and after a month and 3-4 wearings the skin on jeans got burst. We ve called to Shopbop and shared the photos of the crack. We are aware that normally the companies give up to 6 months as guarantee on clothes and 1 as guarantee for shoes. So we expected to get a service or return the item as guaranteed one. The item was not even washed at all and after one month it is not usable anymore. What we ve got as solution from Shopbop is nothing (no return as time passed and no guarantee at all). I ll check for sure if it possible to sell the clothes with no guarantee at all from the legal point of view. I m living in Europe and it s hard even imagine such an attitude to the customer.

First time ordering from Shopbop and it will be my last. Ordered a pair of jeans that didn't work out. I placed them in the mail on 2. 4. 19 for return/refund. It is now 2. 13. 19 and they are still in transit! I called customer service and they said it takes 1-2 weeks for them to receive the return then another 7-10 business days to process the refund then it will depend on my bank when I actually see the money in my account!

I had ordered clothes for a wedding event, on the basis of it being delivered to me by 30 August 2021, as Shopbop had indicated at the time of check out. However, shipping was not done via DHL or FedEx as per usual, but by another shipping provider called ECMS, which as you'll see from other concurring reviews online, is horribly inefficient. Despite my constant chasers to Shopbop and ECMS, the item arrived many days late, long after my event.

I asked that Shopbop bear the cost of return shipping, given that it was Shopbop that had failed to deliver on its estimated promise of express delivery. Shopbop has refused to do so.

In short, poor service in terms of shipping and even more appalling service recovery. Very disappointing given that I have been a loyal Shopbop customer for more than a decade. Usually items are shipped very promptly by DHL or FedEx, but ECMS is utterly disastrous - hardly any tracking updates, items stuck in transit for the longest time.

I would now certainly not recommend Shopbop to anyone looking to obtain their items within a short time. Their delivery dates at check out are simply unreliable, and their promise of 2-4 days' shipping is evidently a sham.

For a month already my order is stuck somewhere and all parties including Shopbop are pointing to each other and forwarding the problem back and forth. So I'm in situation now that either my order will simply gone stucked or I have to pay for sending it back. So they cannot ship order to me, but happy to get it back for additional money. That's a scam.

I ordered for items and paid with bitcoin. Now on my end, the payment was successful while at their end they claim they don't see it then they claim not to see my order. Imagine I was asked to pay again. I was able to recover through the expertise of finetouch. Tech

First order I placed was damaged by courier, sent back to Shopbop through courier, and took weeks to receive credit. Second order: sent a top when I paid for a dress. Not satisfied with this service.