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    Shoebacca

Corporate Values

Overview

Shoebacca has a consumer rating of 4.73 stars from 35,599 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Shoebacca most frequently mention great prices, free shipping and customer service.Shoebacca ranks 3rd among Shoes sites.

  • Service
    583
  • Value
    1637
  • Shipping
    1641
  • Returns
    34
  • Quality
    4733

This company does not typically respond to reviews

Positive reviews (last 12 months): 91.9%
Positive
9,409
Neutral
478
Negative
346
View ratings trends
32
See all photos

What reviewers want you to know

Positive highlights

  • First rate customer service Thank you Martin Moffitt
  • I have had a GREAT shopping experience with Shoebacca!

Critical highlights

  • Shoebacca "couldn't confirm my credit card right now," but paypal could and did instantly the same card.
  • I had a lot of trouble getting the checkout process to work correctly.
How would you rate Shoebacca?
Top Positive Review

“First time buyer!”

Sandy C.
1/17/23

So happy! I got Cole Haan shoes at clearance prices. One thing that could've made my shopping a better-informed one was in providing a clearer description of the loafers I bought. They were described as "leather", thus leading me to believe they would be smooth, full-grain leather. (The pix were not very clear.) Instead, I received suede leather shoes! While I do love my loafers, I would have preferred to know in advance that they were suede, as this leather requires a lot more care.

See positive reviews
Top Critical Review

“Supposedly you get 10 dollars off at checkout for orders...”

Charlie W.
4/11/22

Supposedly you get 10 dollars off at checkout for orders over 60 dollars but there is no place to put the code

See critical reviews

Reviews (35,599)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (582) shopping experience (420) promo code (196) quality shoes (101) credit card (48) checkout process (41)
charlenec346
1 review
1 helpful vote
  • Send Message
December 26th, 2022
Verified purchase

My granddaughter wanted a particular pair of boots for Christmas. We looked all over the local stores and found none. My daughter came to pick up granddaughter and we told her we couldn't find any locally. Daughter started looking online and found them on your website. Had never heard of you before so I was a bit nervous about ordering from a company I was not familiar with. However, we did order and they arrived when scheduled. Boots are just what she wanted. Thank you

Reason I chose this business:

None found in local stores. Found store online and took a chance. Right boots. Great service

Reason I chose this product:

My daughter had a similar pair and granddaughter wanted boots just in a different color.

Quality
burhmang
1 review
1 helpful vote
  • Send Message
March 19th, 2022
Verified purchase

Website intuitive, plenty of brand choices, simple checkout with payment options, email order confirmation, and shipment tracking updates - everything important for easy shopping. The shoes arrived promptly and wife is wearing them now. Shoebacca made me a hero today! I'll be a pumpkin again in a few hours, but I'm a hero now. :)

kimberlyl1083
1 review
0 helpful votes
  • Send Message
July 14th, 2021
Verified purchase
• Updated review

Easy and fun options. We Love Star Wars and the shoes were a great price/style for my 9 year old girl. She loves them. Normally she wears a size 3 in youth (big kid). She has some pokemon adidas size 2.5 and they are exactly the same length but wider then these and we got size 3.5. (Nothing to do with Shoebacca, that's an Adidas quality control issue I guess)…our overall shopping experience was great, Cheaper here and fast shipping.

Reason I chose this business:

Price was right!

Reason I chose this product:

Love Star Wars and the shoes were a great price/style.

Quality
Easy and fun optikns
July 4th, 2021
Verified site experience
• Previous review
kathyt694
1 review
0 helpful votes
  • Send Message
January 21st, 2023
Verified purchase

Loved the variety of shoes I could choose from and found not only what I was looking for but great suggestions too. Fast shipping, thanks.

Reason I chose this business:

You had what I was looking for.

Reason I chose this product:

Availability and price

Quality
lorenp51
1 review
1 helpful vote
  • Send Message
September 3rd, 2022
Verified site experience

Easy website to navigate. Not timely to find items. Really liked billing side; a discount coupon popped up at checkout. Also, they did not make it difficult to pay as I wanted which was not paypal or others but through their website. If rest of process just as good, this will be my number one shoe site.

Reason I chose this business:

Shoes i have been looking for were here.

Reason I chose this product:

Been looking for this pair of shoes

jasmineg194
1 review
1 helpful vote
  • Send Message
March 20th, 2022
Verified purchase

The shoes are beautiful and they have a nice design to them. Well crafted and designed, similar to Balenciaga shoes. They just are very bulky and when I took them out I was sure they were too big for me. I'm not used to this style shoe. My brother says it's just the style and they're fine, they do seem pretty oversized but fit perfectly. I'm going to keep them and style them. Great price so its no point returning them at all.

margaretc807
1 review
1 helpful vote
  • Send Message
January 15th, 2021
Verified site experience

Shoebacca is by far the Best website to shop for shoes of all kinds. I want so many of them, it'

Reason I chose this business:

Shopping online for shoes for my 84 year old mother who just had a hip replacement and IS SOOOOO HARD TO PLEASE.

Reason I chose this product:

Best prices & policy. Best Return Policy. Best Inventory. It wasn't easy to decide between all the options you have because... I wanted to buy them all.

ryanw651
4 reviews
1 helpful vote
  • Send Message
August 30th, 2021
Verified purchase

Great experience. I was looking for the vegan Adidas Continentals and they were on of the only shops (including Adidas' website) that had them. I almost thought it was too good to be true because the price was ridiculously low. Lo and behold, I received the product I ordered in perfect (read new) shape quickly and with lots of helpful notifications about the shipping info. Can't complain about a single thing. Keep up the good work.

Reason I chose this business:

Price was unbeatable

Reason I chose this product:

I love the recycled/vegan products from Adidas. One of the only brands really pushing a great eco-friendly line.

Quality
jenniferw2734
1 review
0 helpful votes
  • Send Message
August 11th, 2022
Verified site experience

Website doesn't release at last view point on page if you use back button. Wish you all carried more high end running brands

Reason I chose this business:

Usually good deals.

Reason I chose this product:

Design, use for running, discount

monaw90
1 review
0 helpful votes
  • Send Message
November 30th, 2022
Verified site experience

Love your site, Only wish you had a save for later As sometimes I make an order and decide I can only buy so many items at a time period it would be really nice to go back and have Option to transfer to cart Call my rather than search the item again. Kind of like Amazon has, I like that feature.

Reason I chose this business:

I like the selection and price.

Reason I chose this product:

I am so happy to have found a pair of ostrich boots. Great brand! Even better price!

arnoldg84
1 review
1 helpful vote
  • Send Message
May 9th, 2022
Verified purchase

Another great buying experience from Shoebacca. Each time I purchase the service, quality of product and fast delivery can't be beat. Definitely my shoe vendor of choice. Why go anywhere else.

Products used:
Shoes

Service
Value
Shipping
Quality
sandyc602
1 review
0 helpful votes
  • Send Message
January 17th, 2023
Verified purchase
• Updated review

So happy! I got Cole Haan shoes at clearance prices. One thing that could've made my shopping a better-informed one was in providing a clearer description of the loafers I bought. They were described as "leather", thus leading me to believe they would be smooth, full-grain leather. (The pix were not very clear.) Instead, I received suede leather shoes! While I do love my loafers, I would have preferred to know in advance that they were suede, as this leather requires a lot more care.

Reason I chose this business:

Shoebacca was having a clearance sale on Cole Haan, which definitely caught my attention!

Reason I chose this product:

Clearance sale!

Quality
So happy!
January 4th, 2023
Verified site experience
• Previous review

So happy! I got Cole Haan shoes at clearance prices. What's not to love?!

Reason I chose this business:

Clearance sale on Cole Haan.

Reason I chose this product:

Clearance sale!

melissaw912
2 reviews
1 helpful vote
  • Send Message
December 28th, 2022
Verified purchase

Great deals, shoes and awesome packaging. They ship really fast via UPS and gift arrived in time for Christmas. Plus my husband loves them!

Reason I chose this product:

We have a pair just like them on another color. My husband was trying to snag them off one of the kids he likes them so well.

Quality
paull1197
1 review
0 helpful votes
  • Send Message
February 3rd, 2021
Verified purchase

I had a great, easy experience with this purchase. I bought these shoes only from looking at them online, and I was pleasantly surprised by the quality and stylishness of the shoes when they arrived. I believe that the next real competitor for classic sneaker style in the U.S. will be Puma, especially if they keep up the good work over there. They seem to have some people that are well tapped into the street style scene.

Reason I chose this business:

I saw the item on Google Shopping. I have also used Shoebacca in the past and had a great experience (women's Adidas Supernovas!).

Reason I chose this product:

The pair looked super stylish in the pictures I saw of them online. I was looking for chunky, retro, all-white sneakers that reminded me of 90's fashion.

Value
Shipping
Quality
jenniferk1034
1 review
1 helpful vote
  • Send Message
February 14th, 2021
Verified purchase

Could not find what I wanted while shopping for my birthday, so my friend handed me money and said go for it! Shoes I found on line fit desire and well priced for leather! Order arrived within reasonable amount of time and undamaged! Leather is well tanned and shoe fits to perfect size 8. In fact, will be ordering second pair in another color! Comfy and fashionable for work and play! I would recommend!

Reason I chose this business:

Had what I wanted at a price lower than anyone else with same brand or similar style and in real leather, not just suede!

Reason I chose this product:

Real leather at a reasonable price and style suitable for every season of the year! Can be dressed up or worn with shorts and appropriate blouse or slacks and nice sweater! Year round product!

Value
Shipping
Quality
victorias80
2 reviews
15 helpful votes
  • Send Message
May 8th, 2021
Verified purchase

My order shipped out very quickly and was delivered within days! Does are exactly as pictured, excellent fit. Will definitely buy from Shoebacca again!

Reason I chose this business:

Shoes were on sale

Reason I chose this product:

I love Sperry loafers

Quality
charlesm1447
1 review
0 helpful votes
  • Send Message
March 8th, 2021
Verified site experience

Login function was funky. I tried to log in as a member multiple times. Then I used guest check out. If I'm not a member. Let me know that... I've bought shoes through Shoebacca before

Reason I chose this business:

Had the brand of shoes I wanted

Reason I chose this product:

Wanted to try the brand

bernadettes32
3 reviews
5 helpful votes
  • Send Message
May 10th, 2022
Verified purchase

I have purchased a few items from Shoebacca and found they are a reputable online seller who does a good job. Items are shipped within a reasonable amount of time, considering all the difficulties these days, and arrive well packaged, in new condition, as described, and returns are easy. They also offer better sale prices. No problems.

ginag405
Gina G. – Shoebacca Rep

Great to hear from another happy customer! Happy Shopping

chuckh296
1 review
0 helpful votes
  • Send Message
January 7th, 2023
Verified site experience

Exemplary Selection, Fashion and Friendly Value Pricing. Had to Leave a few Favorites on the shelf... but I Promise: I'll be Back to Grab 'em!

Reason I chose this business:

Spotted some Eye-Catching, Affordable Sperry Product out there on the Internet

Reason I chose this product:

Simply "Fit My Eye"...

angelak1104
1 review
1 helpful vote
  • Send Message
May 6th, 2022
Verified purchase

Looking for these shoes for a very long time and so happy I found them here. Easy experience throughout. Thank you.

marcw181
2 reviews
0 helpful votes
  • Send Message
January 28th, 2023
Verified purchase

Shoebacca bent over backwards to make this a good shopping experience, including discount prices, free shipping and then, unfortunately, free returns. The shoe didn't fit as expected and we had to return it. But so far (waiting for refund) it's been a seamless experience. I'll shop with Shoebacca again.

Excellent!

Service
Quality
maryg3058
1 review
0 helpful votes
  • Send Message
November 21st, 2022
Verified site experience
• Updated review

Very easy to navigate site. Thank you Love the free ship, as only way I can afford to buy. Have a great day!

Nice to shop and not feel maybe it could be a scam
November 3rd, 2022
Verified site experience
• Previous review

Nice to shop and not feel maybe it could be a scam. Got me 4 times now. Thank you for your service, that is prompt.

kylem559
1 review
1 helpful vote
  • Send Message
September 5th, 2021
Verified purchase

Pleasant experience found the boots I was looking at for a hundred dollars less. Delivered to me within a couple days and fit perfect

Reason I chose this product:

Brand and price I was looking for

Quality
darnellh29
1 review
0 helpful votes
  • Send Message
January 14th, 2022
Verified purchase

Well, I ordered mad dumb super late on a Tuesday night and received by Friday. This Shoebacca ad just happened to randomly pop up on my feed, and by seeing what I saw, I was sold. Like immediately. And also, with the sale they had on my selection, I reeaaally should have grabbed two pairs! To sum it up, I'm a satisfied first time customer and will be back for sure.

Service
Value
Shipping
Quality
conorf24
1 review
0 helpful votes
  • Send Message
January 8th, 2023
Verified site experience

Very easy to navigate and with such detailed photos I know exactly what I am getting. Thanks so much Shoebacca!

Reason I chose this business:

Best price on the shoe I was looking for.

Reason I chose this product:

I like the comfort of the shoe and the color was awesome!

Q&A (20)

Question:

Why do you have such bad customer service? is the product from china?

Answer:

Thank you so much for contacting us Patrick. We strive to give our customers 100% and want to always make sure you feel safe shopping with us. We are authorized dealers of every brand we sell and every item is brand new in the original box. If ever there is a problem we are always more than happy to assist.

By David R.
See more answers (2)
Question:

I recently ordered a pair of shoes, but it didn't show up in the 'my orders' section of the website. any thoughts?

Answer:

Same thing here. Didnt think it worked so I ordered some where else. Looks like I will be getting 4 pairs of shoes instead of 2.

By Jana D.
See more answers (2)
Question:

If i order 2 shoes right now how long will they take to come?

Answer:

Hi Tyrik, Happy to help. Normally items take about a week to arrive, if ever there is a problem with the shipment just let us know and we are always able to contact the carrier for more information.@Ranjna, if ever there is a problem with your shipment please be sure and let us know, we are always happy to help.

By David R.
See more answers (2)
Question:

Would like to know where my order is? who can help me with this matter?

Answer:

Hi Joe, Can you please provide your order number so that we can look into this for you? Thank you!

By Taylor H.
Question:

I want to order a pair of shoes that used to be $220 and now is $49.95 but idk if its realistic why the price drop so low?

Answer:

They arent real brands. Also refunds are a nightmare.

By Jessica P.
Question:

I am trying to return shoes that have stitching on the tongue that hurts my foot. i cannot find info to do this on my account.

Answer:

Call 1-888-446-1788 and follow prompts to returns. Call them all the time until you get your refund.

By Jessica P.
Question:

Are shoebacca shoes used? shoes i ordered don't say used, but now see in the about section the owners' histrory is selling used shoes.

Answer:

Thank you for contacting us! All our items are brand new in original boxes and 100% authentic! Please feel free to let us know if there is anything more we may do for you! Thank you! The Shoebacca Team!

By David R.
Question:

How long does it take an order to process?

Answer:

Hi Brenda, Happy to help. If you are using our awesome free shipping, orders normally take about a week.:-)

By David R.
Question:

I order some shoes and i can't track them while the status of the shipment says it complete.

Answer:

Its the same issues I had when I wrote the review. I had difficulty trying not only to track but to get someone to deal with my query effectively. They kept quoting shipment sent but no delivery. I wrote to them by email to complain several times and requested a refund as unable to track and no receipt of goods. Hope this helps

By ranjna s.

Can’t see your question? Ask to get answers from the Shoebacca staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

jillh168
Jill H.
Typically does not respond to reviews

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