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    REVOLVE

2020 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
3.2 / 5
ResellerRatings
1.5 / 5
Better Business Bureau
1.3 / 5
Corporate Values

Overview

REVOLVE has a consumer rating of 4.81 stars from 26,021 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with REVOLVE most frequently mention customer service, great selection and easy returns.REVOLVE ranks 13th among Women's Clothing sites.

  • Service
    28
  • Value
    55
  • Shipping
    54
  • Returns
    12
  • Quality
    53

This company does not typically respond to reviews

Positive reviews (last 12 months): 80%
Positive
16
Neutral
0
Negative
4
View ratings trends
See all photos

What reviewers want you to know

Positive highlights

  • Revolve is hands down the best shopping experience out there.
  • I love shopping at Revolve... so many amazing styles to choose from.
  • 2020 Customer Choice Winner

Critical highlights

  • It is not a good use of time to try to checkout then figure out that the option is not possible with customer service.
  • The promo code did not work so I had to pay full price.
  • They are suspicious and trying to collect personal information and credit card numbers for fraud and to scam users.
How would you rate REVOLVE?
Top Positive Review

“Great service”

Connie R.
10/19/22

Great service, product arrived really quickly, will certainly use this company again. Very happy with service I received, super speedy delivery, well packaged.

See positive reviews
Top Critical Review

“Alice”

Alice A.
10/12/20

İt is bad. İ dont like.Don't use. İt has bad color. İ dont like i don't use it. BEcause i don't like sor

See critical reviews

Reviews (26,021)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (261) love shopping (292) return policy (156) customer service (744) promo code (96) quality clothes (58) credit card (22) email address (11)
rebeccas768
1 review
0 helpful votes
  • Send Message
May 29th, 2020
Verified site experience

Easy check out, fast shipping, easy returns. Really cute stuff.

Reason I chose this business:

Looking for a engagement photo shoot dress.

janiceh258
2 reviews
0 helpful votes
  • Send Message
March 4th, 2020
Verified site experience

I have never had a bad experience with Revolve. Thanks for the email stating one of my items was back in stock!

Reason I chose this business:

The BEST clothing and super easy, fast shipping and the best return policy. Also Afterpay makes paying for my cart easy! I love Revolve!

meghank50
1 review
2 helpful votes
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May 2nd, 2021

I just had to leave a review for revolve, I've been a long time customer placing 91 orders over the years but their customer service team really stepped up to help me recently. They were incredibly fast to resolve an issue with a missing package providing quick service, kindness and impressive turn around time in getting me my order! They were very responsive both over email and phone with around the clock help (even responding to my emails at 10 PM) to get my order re-shipped. Thank you!

Service
Shipping
Returns
connier435
4 reviews
3 helpful votes
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October 19th, 2022

Great service, product arrived really quickly, will certainly use this company again. Very happy with service I received, super speedy delivery, well packaged.

dans1180
1 review
0 helpful votes
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March 4th, 2020
Verified site experience

Very easy! I love how you pull info from paypal, saved a LOT of time! Love you guys! Will shop here again!

Reason I chose this business:

Pricing initially

genevievew12
1 review
0 helpful votes
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January 27th, 2020
Verified site experience

You are brilliant marketers. Great range of clothing. Wish in the Uk we could get the US prices however!

gabrielaa50
1 review
0 helpful votes
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May 30th, 2020
Verified site experience

Great service. You order, is fast and if the apparel doesn't fit is easy to return.

Reason I chose this business:

Have a good item with good price

christineg401
1 review
23 helpful votes
  • Send Message
May 2nd, 2020
Verified site experience

I really enjoy shopping with Revolve, your items are mostly unique. Only wish not so expensive, however I manage to spend money! Live on fixed income. Your buyers do a lovely job. Have a blue coat in bag waiting to be further reduced, that would help if wanted items in bag for long time would still be more affordable. Overall, love it all and thank you. Cheers!

Reason I chose this business:

Just ordered beautiful bag yesterday and wanted to browse jewelry.

marthal222
1 review
2 helpful votes
  • Send Message
July 9th, 2020
Verified site experience

Payment should NOT convert to USD once I check out. I live in Australia, I am shopping on a. com.au website and all prices show in AUD only throughout the website. The price I actually pay ends up being much higher due to Paypal fees. It is an unethical business practice, much like the lack of diversity in your models. Tokenism doesn't count as diversity.

Reason I chose this business:

Couldn't find the item elsewhere.

jennifern422
1 review
0 helpful votes
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June 10th, 2020
Verified site experience

The quality for Most of your merchandise is very good quality and 99.8 % of the time I am very Happy. Please in the future do not compromise your Quality in Fashion and Style. One happy Shopper.! PMR

angelicap37
1 review
0 helpful votes
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June 11th, 2020
Verified site experience

Love revolve! Cute clothing and ships EXTREMELY fast! Love it

sharone195
1 review
1 helpful vote
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February 10th, 2020
Verified site experience

It has taken me 2 days and many attempts to complete the order. And I do not want my paypal information saved by Revolve!

erinr249
1 review
0 helpful votes
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June 25th, 2020
Verified site experience

Very good experience. Love Revolve. Like free shipping a lot. Could be improved with free returns.

Reason I chose this business:

You have great choices.

dorthak1
3 reviews
0 helpful votes
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October 13th, 2022

Highly recommend if you're looking for the best products and rates. Love it! From designing, to paying, to shipping, I couldn't have asked for anything easier. I will definitely be a repeat customer!

megank179
1 review
0 helpful votes
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June 12th, 2020
Verified site experience
cindyw494
1 review
0 helpful votes
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July 10th, 2020
Verified site experience

Love shopping revolve. Easy ordering, easy returns. Helpful and courteous customer service... Oh yea... great products too!

sarahs3482
4 reviews
0 helpful votes
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October 15th, 2022

Great experience. Easy checkout and delivery was super quick. Definitely will be coming back for future purchases.

deborahm803
1 review
0 helpful votes
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May 21st, 2020
Verified site experience

Kept defaulting to a UK location and I am in US - had to change it back several times during the process

nunyab99
1 review
2 helpful votes
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February 8th, 2021

I've order many times from revolve the clothes are usually ill fitting too small, too big, uneven pant legs ect. On top of those issues I've found they charge a lot more than other sites. I bought a pair of Nike zoom, every place else they were $80-$100 cheaper. I began watching prices, revolve has significantly higher prices. I suggest shopping around.

courtneyk206
1 review
0 helpful votes
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June 13th, 2020
Verified site experience

I love shopping at revolve! I am a loyal customer.

lesliep170
1 review
0 helpful votes
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January 25th, 2020
Verified site experience

Great shopping choices and easy to navigate and save favorites on web site!
We love the great finds

shawnaw35
1 review
0 helpful votes
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June 20th, 2020
Verified site experience

So far so good! Bummed I didn't buy a pair of shoes I had in my bag for a little while as now the size is gone and I'm super bummed and it doesn't appear that you'll be getting that color and size back in as you aren't asking if I would like to be notified when they're restocked.

Reason I chose this business:

Looking for mitral wedges primarily.

johnr2301
1 review
0 helpful votes
  • Send Message
May 4th, 2020
Verified site experience

I like shopping with Revolve. However return processing takes a long time. And the sizing or description of the item isn't always the best. Which does require a lot of returns. The models that are used for the photos do not have much boob or butt like most women so things always fit differently then what you see on the site.

alicey28
1 review
3 helpful votes
  • Send Message
August 22nd, 2020
Verified site experience

I could not even use the 10% discount even after signing up for email and text alerts. If you're going to advertise a discount, at least make sure it works.

caroleg86
1 review
0 helpful votes
  • Send Message
June 30th, 2020
Verified site experience

Good website easy, responsive. Easy checkout. Hope the clothes fit!

Reason I chose this business:

I liked the items on your website

Q&A (9)

Question:

I ordered and received three items and one must be returned. i found the return label for shipping but no way to indicate that i would like a refund.

Answer:

Hi Lynn, I'm sorry to hear that one of the items didn't work out. We will automatically issue a refund for any returns received within 60 days of the order date (our return policy was recently extended in light of current events). We will send you an email as soon as your return is processed and your refund will be issued to the original form of payment for the order. Please let us know if you have any additional questions! Thank you for your order and stay safe Lynn! Best, Candice Team REVOLVE

By Candice L.,
Question:

Hello. what carrier delivers to my door in canada. how do you ship to canada

Answer:

Hi Steve, Thanks for reaching out! We have a couple different shipping options for our customers in Canada. We offer Priority Shipping provided by DHL free of charge. Transit time for that option is typically between 5-8 days and it's important to note that this option does not include duties/taxes. Additionally, we offer an Express DDP shipping option that allows you to prepay duties & taxes in checkout on our site. There is no shipping fee if your order is over $100 and transit time is typically between 2-5 days. Please be sure to let us know if you have any further questions, we are always happy to help! Best, Candice Team REVOLVE

By Candice L.,
Question:

Hi, where do you ship from? is it from the us or uk? how long would an order take to arrive to portugal (europe)? regards

Answer:

Hi Francisco, Thank you for your interest in REVOLVE! We ship from the US. You have two options for shipping to Portugal. We offer Standard shipping which does not include duties/taxes and typically takes around 10-12 days to arrive. There is also an Express shipping option that allows you to prepay duties and taxes and transit time for that option is typically between 4-6 days. I hope this information is helpful! Best, Candice Team REVOLVE

By Candice L.,
Question:

Hi, do i receive a track & trace code if i order from the netherlands, so i can follow my package?

Answer:

Hi Maureen, Yes, we do include tracking numbers for parcels going to the Netherlands. Your tracking number will be emailed to you after your order ships out. Best, Candice Team REVOLVE

By Candice L.,
Question:

If i were to ship the product to hong kong and spent over usd 100 would it be recommended to take standard shipping or express shipping to be faster?

Answer:

Hi Jaimie! Thank you for your interest in REVOLVE! If your order is over $100, you qualify for free Express shipping. I recommend going with the Express shipping for a faster delivery time and that option comes with tracking as well whereas Standard shipping does not. I hope this is helpful and please let us know if you have any further questions. We are always happy to help! Best, Candice Team REVOLVE

By Candice L.,
Question:

What is your return policy? i see an item that i want but am unsure of my size. i wanted to order two sizes just to be sure of my correct size. the one that will not fit i want to send back.

Answer:

Hi Shareca! You are certainly welcome to buy two sizes. We accept returns within 30 days for a full refund and within 60 days for store credit or an exchange. The only exception to that is items that are marked as "final sale" on our website. We hope this information helps. Happy shopping! - Team REVOLVE

By Candice L.,
Question:

How long to ship to the uk?

Answer:

Hi Allison! We have several shipping options available for packages traveling to the UK. We strongly recommend our Standard DDP shipping which incorporates duties and taxes in to your total during checkout on our site. This encourages fast customs clearance and delivery (normally 5-7 days). I hope this information is helpful! Have a great weekend! Best, Candice Team REVOLVE

By Candice L.,
See more answers (2)

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About the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

candicel9
Candice L.
Typically does not respond to reviews

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