• Bookmark

    ResumeGenius

Ratings On Other Platforms

Trustpilot
4.8 / 5
Better Business Bureau
4.7 / 5
Corporate Values

Overview

ResumeGenius has a consumer rating of 4.51 stars from 109,780 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with ResumeGenius most frequently mention great experience, easy process and bullet points.ResumeGenius ranks 1st among Resume sites.

  • Value
    139
  • Quality
    147

This company responds to reviews on average within 13 hours

Positive reviews (last 12 months): 86.9%
Positive
32,635
Neutral
2,855
Negative
2,084
View ratings trends
23
See all photos

What reviewers want you to know

Positive highlights

  • Good although would prefer bullet points rather than narrative under experience.
  • You have pretty awesome templates and your customer service reps are so friendly and very helpful.

Critical highlights

  • The internet ad literally says no credit card required yet here i am spending my last 3 dollars to get a job.
  • The site was confusing to use and it was not easily understood that all the templates would cost money.
How would you rate ResumeGenius?
Top Positive Review

“Its always annoying when something seems to be free...”

Andrew L.
1/24/23

Its always annoying when something seems to be free but then after spending valuable time on it I get charged for the final product. And if I don't cancel in time you're going to start charging a monthly fee?!? Your mothers would be ashamed of the slimy way you conduct business. I'm a full disclosure kinda guy. But other than that your service seems to work well.

See positive reviews
Top Critical Review

“Drained my bank account, spammed my employer”

Charli A.
12/21/22

Resume genius began hitting my bank account before my trial period was over and refused to refund my money in spite of repeated promises that they would. In addition they began spamming my employer's account, an international fortune 500 corporation. A virus was the result and it created havoc with our systems. Beware of this fraudulent company which will drain your bank account before you even know it is happening.

See critical reviews

Reviews (109,780)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (248) bullet points (215) customer service (189) use thanks (97) use love (66) cost money (178) time building (55) business practice (41) time fee (56)
deniseg1011
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

Fast and easy, I loved the variety of templates. It's not totally free though, must purchase a 14 day trial minimum with auto renew if not cancelled via email or phone call. Otherwise, nice.

Reason I chose this business:

Yahoo Search done and ad looked impressive.

juana22
Alexandra M. – ResumeGenius Rep

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius

mackenzeeh
1 review
0 helpful votes
  • Send Message
October 12th, 2022
Verified purchase

Best resume building website ive ever used. So simple and helps give such great ideas without feeling plagiarized. Extremely happy with the service provided especially at such a low cost!. You can build as many as you want for less than 3 bucks. I only need to use it once and its still worth it 10 times over.

Reason I chose this business:

First google search result. Great Advertising!

juana22
Alexandra M. – ResumeGenius Rep

Thank you! We truly appreciate your feedback. Happy customers make our days brighter.

Have a great day,
Resume Genius

taisiyat1
1 review
3 helpful votes
  • Send Message
January 2nd, 2020
Verified purchase

I appreciate everything - beautiful choices, easy help and navigation, etc. - great design and formulation of the website. One thing - Please think of a way to allow more editing - like rearranging the job experiences between each other (despite of dates, if need be), or not including a field, such as months or Street Address *maybe by not requiring those fields and making them a choice?

Otherwise - thanks!

Reason I chose this business:

Low Price, lots of choices, loved the designs, and the unlimited access. Keep it up!

BTW - it asks below if you should follow up with me about my order. I'm going to mention yes just to give you the chance to reach out to me with any clarifications. Other than what I mentioned, that's all I have to say! :)

kristac171
1 review
0 helpful votes
  • Send Message
September 29th, 2022
Verified purchase

Quick and easy I love the pre written skills and the templates are also very clean and nicely set up. I wish that the IOS on iPhone would have more color options for the templates though. There's not too many color choices, I'd love to see more Natural green colors or lighter pastel's of blues, greens, pinks or purples.

Reason I chose this business:

Needed to edit my resume :)

juana22
Alexandra M. – ResumeGenius Rep

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

jontellea
1 review
0 helpful votes
  • Send Message
April 20th, 2022
Verified purchase

This was exactly what I needed! I haven't created a resume in over 9 years and I honestly didn't know where to start. This "genius" of a resume building system did more than enough for me. It actually reminded me of all the amazing things that I've accomplished in my life with this guided program! Thank you, so much, Resume Genius!

Reason I chose this business:

Just found it one line, to be honest.

juana22
Alexandra M. – ResumeGenius Rep

Thank you! We truly appreciate your feedback. Happy customers make our days brighter.

Have a great day,
Resume Genius

mayac87
1 review
0 helpful votes
  • Send Message
July 11th, 2022
Verified purchase

I love the format of this website and it's user friendly platform. The tips and guidelines are very helpful! I also love the way the final resume turned out and the different formatting options that are available. However, there were 3 separate times when I was filling out my job responsibilities where everything I had typed was erased and I had to completely start over. I hope this glitch can be fixed in the future since this is such a beneficial website for beginner resume builders like me.

Reason I chose this business:

Accessibility.

juana22
Alexandra M. – ResumeGenius Rep

Thank you! We truly appreciate your feedback. Happy customers make our days brighter.

Have a great day,
Resume Genius

andrewl1839
1 review
0 helpful votes
  • Send Message
January 24th, 2023
Verified purchase

Its always annoying when something seems to be free but then after spending valuable time on it I get charged for the final product. And if I don't cancel in time you're going to start charging a monthly fee?!? Your mothers would be ashamed of the slimy way you conduct business. I'm a full disclosure kinda guy. But other than that your service seems to work well.

Reason I chose this business:

Came up in a google search for resume building

juana22
Alexandra M. – ResumeGenius Rep

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

sydneym86
1 review
8 helpful votes
  • Send Message
March 24th, 2020
Verified purchase

Wish there was more of a warning that I would have to pay. It makes sense, every one has to make money but it was advertised as free so I spent a lot of time making my resume only to have to pay at the end. Didn't want to give up all the progress I had made so I paid for it. Also, the prices seem high for what your website offers. Why would someone pay so much for resume/cover letters? How many resumes does one person make a year?

Reason I chose this business:

Because I thought it was going to be free. Lots of templates to choose from and was simple to get through.

savitar4
1 review
0 helpful votes
  • Send Message
October 25th, 2022
Verified purchase

Your site was very user friendly considering I'm not techy at ALL. I appreciate all the amazing fill ins which were avail to me according to my job title! What a concept. Who knew? Thank You so Much.

Reason I chose this business:

Googled it & your site seemed to most user friendly & most economical.

juana22
Alexandra M. – ResumeGenius Rep

Thank you! We truly appreciate your feedback. Happy customers make our days brighter.

Have a great day,
Resume Genius

jenniferm3085
1 review
0 helpful votes
  • Send Message
June 9th, 2021
Verified purchase

This experience was amazing! Wow what a help you guys are! I LOVED my final outcome! Guys, all i did was fill out my basic info, dates, job titles, places i've worked, etc and they prepared a BEAUTIFUL resume for me! I only had to pay $ 2.95 today for a free 14 day trial. Then if i choose not to keep my membership they won't charge me again. I mean I'm floored how it turned out! Oh yea and it only took 30 minutes maxium and i enjoyed a COCKtail while doing it! Woohoo! I FINALLY have an updated resume!

Reason I chose this business:

Just found it online

juana22
Alexandra M. – ResumeGenius Rep

We’re thankful for the amazing feedback you have given us!

Regards,
Resume Genius

dr.n5
1 review
0 helpful votes
  • Send Message
January 17th, 2023
Verified purchase

Quick and easy. Prompts are not as specific for your job description as other sites, but overall still very helpful.

Reason I chose this business:

To polish my existing resume.

juana22
Alexandra M. – ResumeGenius Rep

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius

kailahk1
1 review
0 helpful votes
  • Send Message
November 18th, 2022
Verified purchase

I don't feel like there was many options to fit my resume onto a regular size page. I also don't like not being able to use a prepaid card to pay for the resume since I only need it this once. I like the price to get the resume I created and was told I could edit it to make the information fit better. I hope that doesn't involve shrinking the font size since I want my resume to be easy to read for everyone.

Reason I chose this business:

It looked professional and has a good reputation. The reviews I read were good and I liked the look of the resume layouts.

juana22
Alexandra M. – ResumeGenius Rep

Thank you, Kailah. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

isabelg172
1 review
0 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase

Pretty good! Wish there was a way to add "amount" of special skill, ie a meter, or 1-5 stars, etc

juana22
Alexandra M. – ResumeGenius Rep

Thank you for the great review! We are happy you enjoyed your experience.

Regards,
Resume Genius

arndtw
1 review
2 helpful votes
  • Send Message
January 23rd, 2020
Verified purchase

Nursing skills are specialty areas not actual skills. Auto-correct doesn't seem to work on every area. Building my resume took much longer than 20 minutes. Very easy to use and edit. Love that I don't have to format. Not sure if there is an option to change the color of certain templates but that would be nice if that feature were available. Pleased so far but the most frustrating part was trying to pick skills for work history and for career objective!

Reason I chose this business:

For a fast, easy, and professional looking resume.

angelao845
1 review
0 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase

Very helpful when I had complete block on the experiences and skills. Made making a resume easy and efficient

Reason I chose this business:

Easy to use

juana22
Alexandra M. – ResumeGenius Rep

Thank you for the great review. We are happy you enjoyed your experience.

Regards,
Resume Genius

jordane186
1 review
0 helpful votes
  • Send Message
November 12th, 2022
Verified purchase

ResumeGenius is very user friendly and provides great suggestions/options that I would not have thought of on my own. I recommend this to everyone!

Reason I chose this business:

With the every day changes in technology, and I am over 55, this systems guides you through every step. It also goes words/phrases for your resume that relates to the position you are applying in more professional wordage. I have not needed a resume in over 20 years and we know times have changed. Resumegenius made it very simple!

juana22
Alexandra M. – ResumeGenius Rep

Thank you for sharing! It’s awesome to know how pleased you are with how everything turned out.

Have a great day,
Resume Genius

ryleeg8
1 review
0 helpful votes
  • Send Message
November 27th, 2022
Verified purchase

Very east use. I've never had a job yet and have always been afraid of resumes, but this made it easier. Thank you.

Reason I chose this business:

I liked what the website and company had to offer.

juana22
Alexandra M. – ResumeGenius Rep

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

daryle50
1 review
0 helpful votes
  • Send Message
January 4th, 2023
Verified purchase

It made building a resume so much easier! Took 75% of the guess work out of writing your resume with the helpful suggestions. Will definitely continue to utilize this product.

Reason I chose this business:

Help my husband write his resume.

juana22
Alexandra M. – ResumeGenius Rep

We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!

Regards,
Resume Genius

blaisem13
1 review
0 helpful votes
  • Send Message
August 28th, 2021
Verified purchase

This is a REALLY neat idea. I am fully capable of making my own resume; however, I wouldn't lie that I'm rather lazy. I've truly enjoyed the simplicity you have established for building my resume. The amount of time and effort I would have had to invest myself would never have been worth what your website has done for me in just minutes. Thank you so much I really appreciate this idea.

Reason I chose this business:

Trying to progress in my career and really needed a resume built. I've been playing with the idea for months now.

juana22
Alexandra M. – ResumeGenius Rep

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out.

Have a great day.
Resume Genius

stephenb2099
1 review
0 helpful votes
  • Send Message
July 13th, 2022
Verified purchase

I would've rated it 5 stars if the payment didn't feel manipulative. The website itself is FREAKING FANTASTIC and extremely easy to use and absolutely amazing. However; I do not appreciate my time being wasted. I went through the entire process and get to the end where I'm being asked for payment. Not one time was payment ever mentioned. You guys need to offer a free version AND a paid version or at the very least tell people it will cost something at the end.

Reason I chose this business:

Easy to use. But annoyed it isn't free. Or that I wasn't told it wasn't free.

juana22
Alexandra M. – ResumeGenius Rep

Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.

Have a great day,
Resume Genius

christinal714
1 review
0 helpful votes
  • Send Message
April 14th, 2022
Verified purchase

I tried this just for "fun" to see how it would turn out and I'm very pleased with the results. I got exactly what I had hoped for, what a great service! It saved me hours of my life.

Reason I chose this business:

I wanted a more attractive-looking resume' and didn't want to put hours of effort into it.

juana22
Alexandra M. – ResumeGenius Rep

Thank you for your review. Glad we were able to help.

Have a great day,
Resume Genius

robertr2723
1 review
0 helpful votes
  • Send Message
May 30th, 2021
Verified purchase

Thank you guys so much. I would honestly come back every time I need a resume written for the rest of my life. I really appreciate you guys and your incredibly reasonable pricing. Bravo.

juana22
Alexandra M. – ResumeGenius Rep

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

alanm677
1 review
0 helpful votes
  • Send Message
March 29th, 2021
Verified purchase

Pretty messed up letting someone do all that work on their resume for free then charging them the privilege to download it. You should put you're a paid service on the front of your website in plain sight for all to see next time. But, I doubt that would happen as the bait and switch method probably makes you more money.

Reason I chose this business:

The economy

chado39
1 review
0 helpful votes
  • Send Message
August 25th, 2021
Verified purchase

Nice website with beautiful templates! Please be more up front and transparent with your pricing on your landing page. I had a feeling the tool was too good to be free. I'll gladly pay for the service, it was a great experience, but some people might waste their time putting it all together to get roadblocked at the end asking for payment.

Reason I chose this business:

Resume updates

juana22
Alexandra M. – ResumeGenius Rep

We’re thankful for the amazing feedback you have given us!

Regards,
Resume Genius

juana22
Alexandra M. – ResumeGenius Rep

Thank you, we truly appreciate your feedback, happy customers make our days brighter.

Have a great day.
Resume Genius

lukasg33
1 review
0 helpful votes
  • Send Message
November 7th, 2022
Verified purchase

Quick and Easy! I don't want to spend hours working on a resume. This took me 15 minutes and it looks great.

juana22
Alexandra M. – ResumeGenius Rep

Thank you for your review! Glad we were able to help.

Have a great day,
Resume Genius

Q&A (23)

Question:

Received no cancellation email. ever. i have been charged for 2 months. talked with "john" today about this matter. my bank has been notified. claims are disputed. your company will be investigated. if i don't receive satisfactory results, i will continue to pursue this matter. several attorneys in the family. you have turned over the wrong stone! kelly manis

Answer:

They stole my money! 240 bucks! I also went to the bank to dispute them.

By Queila O.
See more answers (4)
Question:

Why does the resumegenius employee tell you if you leave a 4 or 5 for the review, they will put in a word to speed up your refund? is this ethical?

Answer:

Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!

By Mark S.
See more answers (3)
Question:

I am taking you to small claims court and exposing you for deceptive and predatory practices. claudia duarte

Answer:

Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius

By Alexandra M.
Question:

Where on the contract of usd1.95 does it say the monthly cost of usd39.95 and how do you stop this cost with immediate effect and get your money back?

Answer:

Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.

By Alexandra M.
Question:

I'm very upset. i was sure i cancelled this service before the 14 days was up. i needed 1 resume. i see others getting a refund but i was told no.

Answer:

All you need to do is tell them your credit card company agreed to file a fraud charge and they will immediately grant a refund. Also, you can tell them you're going to contact the better business bureau.

By Mary w.
See more answers (4)
Question:

Did not work for me and i have been charged $40.00 dollars would like a refund

Answer:

They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.

By Sumer A.
See more answers (3)
Question:

Has anyone ever used the cover letter template when applying to jobs? since they are not technically your own words, did you still use it?

Answer:

Yes you can use it, if it doesn't say copyright on it.

By Terri T.
See more answers (3)
Question:

Yall tried to scam me with your janky payment system. screw yall

Answer:

I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.

By Richard V.
See more answers (2)
Question:

What are the charges for resume formating and a cover letter.

Answer:

1.95 for 14 day subscription. Then they want to charge you 39.95 monthly automatically and wont let you cancel it. Dont use resume genuis

By Michael H.
See more answers (2)
Question:

Hello does someone look over my resume? i would like to make sure the words being used shows leader not just helper?

Answer:

Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius

By Alexandra M.

Can’t see your question? Ask to get answers from the ResumeGenius staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Established in 2008.

Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience.

Check us out!

https://vimeo.com/114529272

Company Representative

devs27
Dev S.
Director of Operations
Typically responds within 13 hours

How do I know I can trust these reviews about ResumeGenius?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.5
112,548 reviews
Have a question about ResumeGenius?