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    OurTime

Ratings On Other Platforms

Trustpilot
1.2 / 5
Better Business Bureau
1.1 / 5
Corporate Values

Overview

OurTime has a consumer rating of 1.43 stars from 336 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about OurTime most frequently mention customer service, fake profiles and credit card problems.OurTime ranks 33rd among Senior Dating sites.

  • Service
    60
  • Value
    68
  • Shipping
    14
  • Returns
    18
  • Quality
    57
Positive reviews (last 12 months): 3.1%
Positive
2
Neutral
1
Negative
61
View ratings trends
14
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service said they saw unusual activity so restricted it.
  • UPDATE I disputed OurTimes charges on my credit card.
How would you rate OurTime?
Top Positive Review

“Not worth OURTIME”

D G.
1/26/23

TERRIBLE SITE Do not waste your time or money Money is all they want from you. The more money you give the less you get from your dollars

See positive reviews
Top Critical Review

“Worst dating site!”

Todd S.
1/14/23

This is the worst dating site ever. If you pass on profiles, they just show up again the next day so you're constantly sorting through the same pictures. There's very little information about people that you're interested in and very little information about yourself. Almost all of the individuals I've been interested in. I've gotten an email from the company saying that there's a scam. This website is a scam and it was a waste of money! The worst online dating experience possible.

See critical reviews

Reviews (336)

Rating

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Reviews that mention popular keywords

customer service (44) credit card (22) phone number (13)
todds925
1 review
2 helpful votes
  • Send Message
January 14th, 2023

This is the worst dating site ever. If you pass on profiles, they just show up again the next day so you're constantly sorting through the same pictures. There's very little information about people that you're interested in and very little information about yourself. Almost all of the individuals I've been interested in. I've gotten an email from the company saying that there's a scam. This website is a scam and it was a waste of money! The worst online dating experience possible.

Tip for consumers:
Do not use this site!!!

Service
Value
Quality
mehrnazz1
1 review
0 helpful votes
  • Send Message
January 24th, 2023

Yesterday, I tried to sign up for free at OurTimes to examine the traffic and see whether I would be able to chat for a few days before I sign up for premium; but I found out nobody approved my profile and not only that, I could not login whatsoever later on to just look at photos of men. I am not sure what was their problem, I received no email describing the problem. I think their rating should be zero but that was not an option. I feel sorry for them, who cares!

jocelinek
1 review
1 helpful vote
  • Send Message
January 9th, 2023

Do not expect any help from anybody at that company. Don't ever expect to speak to a supervisor. For some reason they seem to be in meetings every day all day. My emails should be self-explanatory. And the reason I deserve a full refund.

johno1904
4 reviews
6 helpful votes
  • Send Message
November 8th, 2022

Stay well clear of this scam site, chaps! Ourtime is unscrupulous company. The site is loaded with bots and fake profiles.
So please don't be conned into OurTime fraud. They took to misleading their customers. You get some messages from the women who haven't even viewed your profile. All they can offer you is corresponding with their numerous bots.

trishl92
1 review
1 helpful vote
  • Send Message
January 5th, 2023

I set up an account and had just paid one month to try it out.
There were a lot of matches. Takes some sorting through like anywhere, but I was pleased with the number in my area. Seemingly better than other apps on that.

One guy found out I am a private chef and has an event next week that he hasn't been able to get anyone for. We had taken a lot of time on site (safe) to discuss all the details and planned to meet on Saturday. Mind you, HE asked me. I was helping HIM. I did not solicit him. At the time, my work was not even listed on my profile.
Anyway, I was waiting to give him my number until I was he was real about it. The site deleted my account and said it was because I was soliciting and the site is for relationships. That's just weird. The guy asked what I did for work. I told him, he needed help with an event. So much wasted time.

I was having other conversations. A lot actually. I tend to respond to everyone The one that I thought was a good match had just asked if we could exchange numbers. I told him yes. But boom, everything is deleted. Wasted conversation time.

Apparently, they don't research before deleting accounts and shutting things down. To me, it's a pain to fill those profiles out and load pictures. I haven't been on a dating site for a long time because it takes so much time. Now, this one wastes it for you.

The best part… I had contacted customer service because I live in a small town and don't want that on my profile but couldn't find a way to remove it. A guy had said my town was small and everyone knows everyone and he could look that up. That felt creepy. I usually post the large town next to me on profiles for safety reasons. So I asked them how to do that. No response other than: you're soliciting and we have deleted your account. I can only assume they didn't even look at anything else with my account since they won't respond to messages. This is unhelpful and unprofessional customer service.

Also, not the best app, there are glitches. All the smilie faces turn to two? Lol

I had to re-input my profile information several times. Still didn't save. One guy was mad that I had kids when my profile said none ‍

Service
Value
Quality
johnp6175
1 review
0 helpful votes
  • Send Message
January 30th, 2023

Our time seems to be a scam. When I go to the site I just get a message to provide identification. I sincerely thought I had paid for a subscription. If I had not, this is my fault. I have wasted a lot of time trying to do so. I am sure the ladies who have signed up did it honestly trying too meet partners. I have found some success with other sites. John V Payne, Berea, KY

Tip for consumers:
I should have read the offer by out time more closely.

Products used:
e harmony

Service
Value
Quality
cynl5
1 review
0 helpful votes
  • Send Message
January 23rd, 2023
Verified purchase

I am a 58 year widow. I was married for 35 years. I decided to check out an online dating site. I figured I would be semi safe with site dedicated to older people. Boy was I wrong. I got several emails and likes. But, the profiles I received were definitely not what I was expecting. The first red flag was that 95% of the response was from men that did not meet my profile at all! The next major issue was men basically looking for sex and describing the sex they. Example a swinger lifestyle. An extreme Christian, Pro - Life supporter looking for a Christian woman into kinky sex. After that profile, I said NOPE! I'll take my chances in the real world. I just wanted a casual friendship. I wanted to throw up.

Tip for consumers:
Be very aware!

Service
Value
Quality
reneer565
1 review
0 helpful votes
  • Send Message
February 2nd, 2023

The site is inconsistent. Sometimes I could assess it, other times it is down for days at a time. I have written, emailed and called multiple times with no resolution. This time they gave me 7 free days but since I can't get in, I don't know what good that is There are way better dating sites

Service
Value
Quality
carrier299
1 review
4 helpful votes
  • Send Message
December 1st, 2022

I regularly get notification that someone "likes" me, only to discover they never contacted me! The first few times, I bought into it and replied with a statement or question, but none responded. Why would you "like" someone and not respond when they speak? This is FRAUD!

hiroos
2 reviews
0 helpful votes
  • Send Message
February 1st, 2023

Site doesn't even have a competent two-factor authentication...Keep getting a verifircation code that doesn't even work to get me into the site.This site along with silver singles, I cannot recommend...Spend your money on a different site.

Tip for consumers:
Not worth the money

Products used:
dating service

Value
Quality
kayea31
1 review
0 helpful votes
  • Send Message
January 30th, 2023

OUR TIME IS A HORRIBLE DATING SITE. NOT USER FRIENDLY AT ALL. EXTREMELY HARD TO KEEP UP WITH CONTACTS MADE AND MESSAGES. A WASTE OF MONEY!

Service
Value
Quality
rogerg573
1 review
1 helpful vote
  • Send Message
January 7th, 2023

After getting likes they are scrubbed from system, most likes come from states you will never go to. Ater finally texting with a person for about a week both the person and all records of the text are gone. So i canceled my membership. Now i getting more likes, no answered to them. Ans after a week they are also gone with no records, seems like after i closed my account, my likes and views have skyrocketed

Service
Value
slg4
1 review
2 helpful votes
  • Send Message
December 11th, 2022

If I could give it a ZERO STAR I would. I join this site with a set of parameters for age and distance you want to meet some one...
Then you get blasted everytime with Rush hour which sends you matches that are 80 percent out of your area or the age range goes 10 years either side of your prefered age. To top it off they keep sending the same ones all the time as well, even if you keep hitting pass on them. Then you get messages from profiles from people that like you and you respond back to them...25% answer back in one session and then you never hear from them again. One of the responses I got back from some one was "how she has been off the site for 4 months and wondered how I found her." I told her she was still being shown as active.
They constantly try to sell you upgrades. The biggest scam is getting a commitment for 3,6, or 12 months, because they know it they did it month to month, they would be out of business because its so phony, and you realize that after the first week.

Tip for consumers:
Dont waste your time with this dating site

Value
Quality
karly14
2 reviews
3 helpful votes
  • Send Message
November 21st, 2022

I didn't like it. I prefer dating sites that are not membership-based because they actually offer you real profiles to choose from. They don't just take your money for nothing by automatically renewing your subscription when you want to cancel it – this is exactly what they do on OurTime, I don't know how come OurTime keep on scamming people for so long. I have been matched with ridiculously dodgy users and some mentally unhinged drama queens On OurTime. I didn't like it and tried to cancel my subscription which surely turned out to be more difficult and complicated than it should have been. They don't offer any real profiles.

robertm7404
1 review
3 helpful votes
  • Send Message
December 12th, 2022

This is absolutely the worst site I have ever been on. The women on this site may be beautiful but they are just as full of crap as a site itself. I'm sure there are good women on this site but I've yet to meet one lot of game playing going on here a lot of dishonesty. I was on here 2 years ago I thought I'd give it another try worst decision I've ever made. Beware of this site it is very deceiving good luck on finding whoever you're looking for but do it on another site. Once again absolutely the worst site I have ever been on or seen

Tip for consumers:
I already gave my review this place sucks it is the worst site I've ever been on I won't never get on here again

Products used:
I was a free member

Service
Value
Shipping
Returns
Quality
darlal81
1 review
4 helpful votes
  • Send Message
October 21st, 2022

I signed up, created a profile, started conversations with 25-30 gentlemen to get to know them. One month later, my profile disappeared, all of my ongoing messages disappeared and after calling customer service 38 times during different times of the day I got the same recording "There is no one in customer service to help you right now, please call back later". BEWARE!

Tip for consumers:
Buyer beware, they will lose your profile and then not answer the phone.

Products used:
None, they canceled my profile then wouldn't answer their phone at customer service.

Service
Value
Returns
Quality
lindseym313
1 review
0 helpful votes
  • Send Message
November 26th, 2022

So today I hit the like button on 2 different profiles. With in 1 minute I got a response from both women.
Both saying how they liked my profile. I don't have anything written in my profile so how can you like my profile... Also you don't know if the person is active. These profiles could be 6 months to 1 year or older.
At first I didn't pay just to see what action I would get. I had a lot of action so I payed. All 10 that Liked my profile said they liked it. I wrote to all. NOT 1 Responded. IS A BS SITE don't pay go to match or POF...

Service
Value
Quality
francisr17
1 review
7 helpful votes
  • Send Message
May 9th, 2016

Ive met a lovely lady on OurTime and im very happy. In fact, this afternoon I cancelled my account. I was getting a bit frustrated up until a month or so ago when I met Irene but it only takes one, so my advice is keep trying! A few of my work colleagues are divorced and use primetimelove.com, so that was my next port of call. But now I hope ill be away from the world of web dating for good. Fingers crossed, slow but steady!

biddyf
1 review
4 helpful votes
  • Send Message
September 6th, 2022

OurTime sent a letter to everyone I had contacted telling them my account was fraudulent. They never notified me nor did they verify before sending it out. If a friend hadn't told me I'd never have known why no one was returning my phone calls. They have no remorse and are blaming bots. I can't recommend this site if you value your reputation

Service
Value
Quality
mattp599
3 reviews
0 helpful votes
  • Send Message
January 24th, 2023

They exploit mature gullible people, especially in the lockdown time. All they do is throw poor matches at you regardless of your search criteria. Most of the profiles are outdated, fake or not interested. I switched to
http://J4Dates.com
I met plenty of ladies there in the age range I selected. They are genuine and sweet. Neither of them ghosted me suddenly ( it used to happen very often on Ourtime) and neither of them has asked me for money. I have no hesitation in saying that Ourtime is a worthless site. They make money on renewing your membership without your consent. They are nothing but a time-waster.

cathyc705
1 review
10 helpful votes
  • Send Message
April 13th, 2022

I'm not so sure it's the sight. People see. To just suck. I thought that age would mean maturity in depth. What it is was a bunch of old mean, covered in facial hair and attitude demanding pictures, poor conversational skills and no desire to know someone before getting it on. Creepy. Huge waste of time.

Products used:
Dating app

Value
Quality
simones192
1 review
2 helpful votes
  • Send Message
November 23rd, 2022

There are men on this site, that have taken someone else's information and are using to try and get women to transfer money from an account they say is theirs, without EVERY MEETING YOU FACE TO FACE! Then when you don't do it the number that you have been communicating with is disconnected, they only will text you or ask you if you have a Google account and they will only talk on the phone for like 1 min because they are burner phones, so they can get rid of them and can't be traced, they say they are from a different country like Norway, Poland but they sound African. This is pictures of the guy or someone's identity they were using very Thick accent..

johnn1732
4 reviews
24 helpful votes
  • Send Message
August 19th, 2022

I joined Ourtime, but when my initial billing period was up, it was impossible for me to turn off the auto renew. I wrote to the company who has no human customer service reps, only bots. I challenged the billing from my bank, the bank dropped the charges 3 times. On the third time I re filled out my profile using rather vulgar and false information. They finally closed my account. So I now have no proof of purchase. This site is run by people with no business ethics, no integrity and quite simply put, crooks who only want your money and make it impossible for you to cancel.

Tip for consumers:
DO NOT SIGN UP FOR THIS SERVICE TO START WITH !!!!!!!

Service
Value
Quality
eleanord7
2 reviews
9 helpful votes
  • Send Message
November 16th, 2022

After you join they want money to message All a money making They even want money to answer a question It's a horrible site. All fake people

Value
elizabethw746
1 review
5 helpful votes
  • Send Message
July 18th, 2020

This dating site is scraping the bottom of the barrel. On rare occasion is the a profile that appears to be acceptable. Seems to be scammers also. Don't waste your time or money!

Q&A (49)

Question:

What do the shaded areas mean on particular profiles

Answer:

Not sure what you mean by the shaded areas. But never mind, I agree with Alex H, don't get involved with them, they are just after your money. The reply rate is extremely low and the site is full of fake profiles. You will just lose your time with it ( like I did and I regret it). It's important to find a legit site, the site that should suit you best and I found mine: https://j4l.com/402007 It's 100% legit and valid and they don't resort to bots and fakes. I met my girlfriend through them so I know it's a working site!

By Shawn C.
See more answers (6)
Question:

I asked to cancel any renewal and you shut off my service, i can't seem to be able to get in touch with the company via their website. and they haven't returned any of my money.

Answer:

That is exactly what happened to me. They are just awful with regard to customer service and internet security.

By Eve M.
See more answers (2)
Question:

Why does our time post profiles onto it's members "my views" when the customer never views them?

Answer:

KAl us correct. When you log on, there are a couple of profiles thT show up for you to rate. You have now just viewed them wether you realize it or not! If you go to your "who I have viewed" you can see that you've viewed them but not by choice!

By Montana J.
See more answers (2)
Question:

I've sent many messages ... they're not obscene or suggestive, pushy or obnoxious, just simple, friendly communications ... but i get almost zero replies. is that typical, or am i doing something wrong?

Answer:

No, you're doing anything wrong. This is a total scam site. I show I've had 87 views, without 1 contact. I have contacted several people & wound up with a scammer from this site asking me for $25,000. Per Our Time's instructions, I reported it, but never heard from "so called investigator". STAY AWAY FROM THIS SITE.

By D R.
Question:

How can you tell if someone got your message? and if someone has viewed my profile a number of times but not reached out yet show up on chat all the time what does that mean?

Answer:

You can't unless they respond to you, OR pay OurTime for a message they the user got your note.

By P B.
Question:

Commercial on tv says free trial for a week i did profile but cant look at any messages

Answer:

Welcome to the dating site rip-off! They are all that way.

By P B.
Question:

If you block someone do all the messages you sent back and forth get deleted?

Answer:

No.

By Lucy C.
Question:

They just over charged me times 4, (new subscription) have no phone number, and i just get auto replies to my emails. can anyone advise how to speak to someone?

Answer:

888-892-2065. My bank gave me the number because when they fraudulently charge your account, the phone # shows in bank records!

By Debra J.
Question:

How do i prevent seeing profiles without a picture?

Answer:

You can't

By Debra J.
Question:

Why do you keep sending messages that i did not make or authorize. this is quite embarrassing?

Answer:

Because it makes people think that people are viewing them, to try to elicit more money from them.

By Debra J.

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About the business

Mature singles trust www.ourtime.com for the best in 50 plus dating. Here, older singles connect for love and companionship.

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