I placed orders weeks ago. Old navy cancelled several items because they took so long to ship them that they said they were sold out. I received a few items here and there and still have not received all my items! Seriously dont waste your time its so aggravating to deal with their customer service who only offer lame excuses. I will Definitely Shop elsewhere from now on!

On is now on my 'avoid at a cost' list. We are soooo sick and tired of one of the most irritating commercials. I don't know the crazy monotone woman is but she can't sing, the words to the song are idiotic, and I have no idea how anyone could think that commercial makes me want to go to their store.
I simply change the channel to avoid the commercial, and watch something that doesn't have this commercial. We won't be shopping there.

I ordered a significant amount of items for Christmas gifts starting in November. 4 if the items either didn't fit the person or they didn't like it. I just got the fourth item back (I replaced these gifts with other items that were not from Old Navy). All tags are on the items and I have my receipts. I tried to return them to the Midland, MI location today. I was told that they would not take the items back as it is past 30 days. I asked about an in-store merchandise credit instead of a refund. I was told "no" and that I should just take the items to a resale shop and see if they give me anything for them. I have never dealt with a retailer who treats their customers like that. GAP/OLD NAVY should be ashamed……they are nothing more than a joke.

Wonderful customer service very helpful
Birch run outlet. A+ I have shopped there a few times always impressed with their service

Ordered pj's online black Friday. I was so excited to have matching pajamas with my boyfriend Never got my order. Called customer service and everything is out of stock. So disappointed

I did not get any of my gifts from Old Navy. They sent them to my previous address although I had gotten purchases at my new address. I called when they sent an email saying it was delivered to my previous address and I could not understand the representative. They could not speak English very well. I will NEVER buy from old navy ever again. Go elsewhere to a company that values their customers. Old Navy could care less!

Poor customer service. We had ordered some products, but we received completely wrong items in the order. Returned and wanted to order again. Customer rep #1 promised an additional discount for our inconvenience in previous order. When we placed the order via call, customer rep #2 claimed the order was placed with additional discount but the order was never actually placed and we never got the order confirmation email. When we tried calling again to place the customer rep #3 said there was no order at all and would not provide discount for original returned order. Then we thought fine, can we at least get original order at same price. We were told we would have to actually pay more now because prices had gone up.
Got the run around from multiple customer reps and in the end it was all pointless. We decided to give up and just go with some other retailer instead. This is the last time I will do business with Old Navy. Massive waste of time.

Ordered shirts and jeans, the jeans did not fit so requested a return, sent them back and 3 weeks later they returned them back to me saying I had worn them etc. What a scam, the tags were on they are brand new! Never worn (cause they didn't fit!) Refused to refund me because one disgruntled employee didn't do their job and lied saying they are worn out. I had them in my possession for 12 hours, never worn. DO NOT SHOP WITH THESE LIARS,

I place many orders with old navy. I purchased a larger order and had 2 pair of pants that didn't fit my son. I purchased on 9/30/22 and tried returning 10/31/22. Did not receive my order for a week after purchase and they said they could not return items because it had been past the 30 days. I had the item in my possession for only three weeks which is less than 30 days. My reason for not being able to return them sooner was because my entire family had gotten sick and I havent been able to get out. Really disappointed in their service and willing to help customers. I will not support businesses who aren't willing to give good customer service

I used to order a lot of tops from old navy and was always able to fit a Tall size Large. Now those are too short. I tried the extra large and they just got wider but not longer. I thought I was crazy so I asked my friend who is 5'5" and she has been ordering tall sizes so they would be long enough for her. They are crop tops but apparently old navy forgot how to make decent length tops.

I placed my order last night for the cyber monday deal. When checking out with Paypal, Old Navy automatically assumed that my billing address was the same as my shipping address. They are now shipping my package to my billing address, which is totally wrong. Their customer service had just closed down at 10pm PST, and I place my order at 10:20pm. When attempting to "self service" my order through the online dashboard, the "update address" functionality was totally missing.

After speaking with support I've clarified a few things, and am now of the belief that management is running a circus behind the scenes. I have a few suggestions to their team, if they are watching:

• Please consider extending the hours of customer support on such a busy sales day (cyber monday)
• Please do not disable customer "self service" in an attempt to "process orders faster" (this is what I was told by the customer support rep the day after)
• Please do not assume that the billing address on a paypal transaction is equal to the shipping address.
• Please revise your agreement with shipping partners to allow parcels to be diverted mid transit. Most online shippers provide this option.
• Please hire/maintain better customer support reps. The ones I spoke to sounded sad and tired.

Overall, this experience has unnecessarily damaged my outlook on online shopping. I will NOT be shopping at Old Navy again!

Tried to call costumer service regard concerns they just give me the round about never get the bottom of my concerns. Living nightmare to do buisness through them.

Old navy won't honor online prices in store… most stores do as a way to satisfy customers. They want you to order everything online and return the other items but who waits 12, 13, 14 days to wear their outfits specially kids outfits for school. It would be so much easier to just do as other stores do and be better at customer service and honor those loyal customers. I found first hand today, I usually buy online only and it was the worst experience in person at old navy! The guy at 881 W Montauk Hwy
West Babylon, NY ******* so rude. Never again!

Your commercials are so annoying that I turn the channel to keep from hearing (sorry not sorry) song. They make no sense and have never put you in the sprit of Christmas.

Why is it that 95% of their ads are now African American people? Is this the audience that you're now trying to attract for your clothing line? I just received an old navy ad and just on the front page there were 27 African Americans and 6 whites 2 of which were standing with African Americans…. I definitely won't be purchasing clothing from here anymore nor will my family and friends after seeing the message I sent them. This is a shame. They destroy our monuments and our towns full of small business owners that lost everything because of them and the whole world decides to let them do what they want now even taking over our advertising? What is this world coming to?

Clueless people who "work" at the Hyannis Store. Corporate is not help. I asked about petite jeans, cause I bought some elsewhere, and they were clueless.

I purchased a sleeveless top from Old Navy Birch Run, MI outlet mall. The following day I
Wore the shirt for the 1st time. It wasn't tight on me, it fit loose! The shirt literally unraveled in the mid section after a few hours of wear! I was mortified!
I called the store and main office, neither would refund over the phone. I was told to ship it, MY COST! I live 2 hrs from any Old Navy store. I offered to show pictures of my receipt and of the shirt which didn't help.
Customer service for a $12 shirt is absolutely pathetic! BUYER BEWARE!

I had an item that I purchased as a Christmas gift for my disabled sister. It was too big. I bought it in December 2022. I went to exchange it in a store in Huntsville AL. I was told it was outside the return window. There was nothing they would do. So then I assumed with such a strict return policy that they would have some type of donation plan set up. Nope. As a large company I would expect them to donate items like this to local charities.
This item was 3 days over the 30 day window.
I have deleted their app and will no longer shop there.
In this day and age with everything being so expensive, people being homeless and so much needed in our world. Big corporations, such as the Gap should be taking this seriously. Maybe set up some type of charitable contribution for returned items? I will shop at more responsible retailers in the future.

A flawless shopping experience. As a result of the outstanding service, I frequently make purchases. I'm grateful.

Buyer beware! Price was advertised $6 less than what my credit card was billed. Easy to remedy via customer service? NO! They said the lesser price must have come from somewhere else, not them. They are tricky and fraudulent and unwilling to correct their error but instead inferred I made it all up. 65 year old retired college professor trying to hustle a wannabe retail player. Save your purchase details with screen shots. I did, which makes them liars and thieves. Cancel order, crooks!

OMG, that woman is a hag, blah blah blah. REALLY? Can't play the piano and really, here's something for the deer. You need a new spokesperson. Give mE the job and I'll charge you half of what you paid that no talent HAG. Sorry, not sorry. JMO

For more than 7 years I'm a good customer in any Old Navy shop in the States wherever I have a stop-over on my travels between Europe and Central America- with the virus I could not fly through the States anymore and as actually I found a company that is shipping containers to Central America, where I live, I started to test this company first- now after some shipping I did the big purchasing with my US debit card - many well-know companies, but also small shops. Of course I also shopped in the Old Navy website and found 13 clearance articles last night, made the payment through my debit card - everything seemed to be fine, payment went through. It was important, that the shipment would arrive in Texas with the freight company before Friday, February 12 - that's why I had agreed to pay 7.00US$ for the shipping and waive the free shipping.

Today the very big disappointment - Old Navy had cancelled my order because they guessed a fraudulent use of my card. They just kicked me out without trying to solve! I called the research department from here my local phone (as they charge less for calls to the US). All together I had 3 calls - talked more than 30 minutes to 3 different agents, spent at least 20.00$ in calls - just for nothing!

The agents tried very hard - my first contact tried everything, verified my card details and billing address and she could verify - why did their sales department not take these 2 minutes time and try the same? - This is ZERO customer appreciation!

So she had verified my card information, but as I do not have an American phone number then asked me to place my order again and use my Paypal account. I tried to place the order again and had to figure out, that 10 of my 13 items were not available anymore- this is so embarrassing -Old Navy instead of contacting me and make me verify my account just cancel my order? This is extremely rude - I'm missing words! - But I was still positive, tried to order the 3 remaining items and added 2 more items and went onto the payment option "Paypal", signed in and got the message, that Old Navy was only accepting Paypal accounts registered in the US - what an embarrassing next experience! Unbelievable in times of global businesses!

I did still not give up and called the research department a third time and the lady asked me to place the order again and use my card - she could monitor my order, could then waive the shipping cost and blablabla - I tried this and now your system does not like anything in my order, because as soon as I click "review your order" it will not continue anymore. I tried with a second card - NOTHING!

Once again - I'm so very much insulted, embarrassed, frustrated and really upset now, about the behavior of Old Navy - I'm missing words to describe! Having spent so much time and money just because this company just cancel orders whenever they're happy to do - this is NO customer appreciation at all - NONE! I'm shocked - I always bought for my Grand child and my daughter - I even bought for poor people in my village to give them clearance articles for free - and now I had to deal with such a rude "kicking me out" of my already paid order - that's absolutely rude and unacceptable- I'm sorry to have to say this - I'll NEVER ever set a step into any Old Navy shop anymore - I'm not supporting this kind of behavior!

Shame on Old Navy

I shopped here spent 100$ In November. Had to wait until December to use cash redemption I earned. Something's came up with my family. I asked if they could honor it and they said I can upload cash to rewards for a day late expired cash. I did that. It was 30$. I ended up only getting 5$. What a waste of time and money. I will never shop or affiliate with this company including all their sister company's ever again. This is literally a scam. They make you wait so long to use it and then only give you a week hoping you will forget so they win! Y'all are a disgrace and I am getting rid of the clothes that I bought! Lost my business for life and I will continue to repost this everywhere. I will make sure you lose more then 30$ worth of business.