Nordstrom Rack has useless customer service ever. Their shipping are a lie and the prices are always high. The Nordstrom Rack in store is full of the meanest people. A woman in a sleeveless white shirt with blonde hair in a ponytail is being extremely rude and prejudice towards people as she is loitering near the door with two guys at Nordstrom Rack at around 12:30 PM in Palm Desert, CA. Do NOT trust Nordstrom.

I've shopped on Nordstrom rack online for a decade now. And for a decade they love to get you to order things and then slowly but surly email you that it is not longer in stock. Well when I ordered it in the first place there was nothing starting low stock, and why are you selling so much you don't have. Really why it makes me mad is stuff I add in my cart that I didn't necessarily want but would give me free shipping is the only things that don't get canceled. Everything I was really trying to order does. This to me is a scheme to get people to purchase anything from them. Knowing they will cancel random items in orders. Get your $#*! together Nordstrom rack.

I purchased a gift for Christmas for my wife. It was damaged and paid $9.95 for shipping. It didn't work and actually ruined two bottles of wine as it was a wine bottle opener and actually pushed the cord into the bottle. So I goto return the item and they want to charge me an additional $9.95 to ship a damaged item back. So I pay to return an item and I only get $17 of the $40 I originally paid with no product. This is pathetic customer service and standing behind the product you sell.

We were looking for a suit for my son in the Nordstrom Rack at Westgate Mall. Mr. Behrouz N. Spent almost half an hour helping us, looking for the right size, brand and fashion, advising on purchasing online the pants (we were able to purchase the jacket but there were no matching pants immediately available). He offered us three different pants to check the size so we could make the online purchase smoothly. He also went to the alteration dept. to make sure there is a way to add some extra length to the pants. Amazing help! Thanks Mr. Behrouz!

Hate how they deal with cdl still after complaining about the package not reaching and always getting lost now I done buying from Nordstrom rack too. It's so sad all they say is will give u ur refund back..

Nordstrom rack no longer includes original shoe boxes when you order shoes online. This is very frustrating because many times I'm purchasing shoes as gifts for others and it looks so unprofessional and shady when the shoes comes in a clear plastic baggie and not the original box! The box provides valuable info like the shoe name, sizing, etc. Not including them is just so impractical and makes for such a poor experience, especially when you're paying for higher end brands.

I went in Nordstrom Rack downtown Portland Oregon and was followed around by the MIC Ida and three not so undercover security. One is a white guy with a tan and puffy hair, second white girl with long blonde hair braided, third white Asian. All three ran around the store following from upstairs to downstairs. Finally I asked to speak with MIC who at that time was Ida. Ida had already targeted me for whatever reason. She said they only have one security an she pointed to the puffy hair tanned white guy by the door. I asked the puffy hair security what his name was and he denied to answer. The bottom line is that I was racially profiled because Nordstrom Erik the owner allows it its his way of saying he only wants white peoples business and not blacks, Indians, Asians, Mexican or any others which is sad. If you read Nordstrom Customer Bill of Rights you see they are just words because that's the new institutionalized racist things they do in this country. BLM

I ordered a dress for a special occasion and in enough time to receive but the date got pushed back due to them not shipping. It took FIVE days for it to leave the warehouse I should have read these reviews before ordering anything. The customer service is ridiculous they are not the brightest crayons in the box on top of being extremely rude. I got an email when I asked for management and it basically reiterated I needed to re purchase the item and ship it expected and return the first one. Huge inconvenience to the customer. I will not be ordering from this place again it's so stressful talking to irrational people I almost had a stroke. Disgusted

I recently purchased a pair of Kut From The Kloth jeans. I knew as soon as I opened the jeans and felt the coated, cheap material that they were not good quality. Sizing was too large. I then checked out the interior tag for fabric % and washing instructions and saw Made In China. Very disappointed with the cheap quality of Nordstrom Rack. Then, they wouldn't allow me to post a negative review! Save your $$ and shop elsewhere.

The women best not show bra straps, but the men can show both their butt cheeks...

Hire some classier dudes...

I was hesitant to order from here because of all the bad reviews but i went for it & ordered a pair of ugg slides, they came in a week & have no complaints about my order

I would like to applaud Ms. Brianna at the Redondo Beach Nordstrom Rack for her courteous, kind, patient excellent service with a smile. Many years I have shopped at this location but this is the first customer service representative that is an asset to this location and the Nordstrom Company.

Thank you Ms. Brianna for the excellent service you rendered to me today. You are a Jem.

Scam. Bought a coat from them. Wrong size so I returned. Fedex tracking showed that the coat was returned though Nordstrom Rack claimed that they never received the Merchandise back from me and couldn't refund me. Do Not Trust

Today I went to make a return my cashier was Christie S this lady is racist n should be doing customer services. She make me feel embarrassed in front of customer yelling at me and making comment about the clothes I was returning. Because Im a latin personand citizen of USA not need to be offended in public by an employee at this store. Nobody give anythi ng that I got a the store for free I paid for it. I personally not recommend no one be assisted by this employee. She is rude and racist

If I could give a negative 4 star I would! I made two returns one for 54.97 and 189.97 that was returned to my account. I have contacted customer service just for them to call the store and the store won't return my call. And after 6 attempts still nobody will help me or open some kind off investigation to find out ( here's the best part) who's credit card the number she supervisor read of to me. When I said that was not any count of mine she's said oooohhhhhhh you need to call the store so for the 6th time I'm waiting for a call that will must likely not come. Tampa Florida Nordstrom rack is not only a dump it clearly stills from people. But for all my troubles I get free shipping on my next order. Thanks but how about you give me my 255.94 plus tax back and keep your free shipping

Great deal you just have to dig. Unfortunately I stopped using the app after they changed it and now won't show your old purchases. I've seen others complain about this. I hope they bring this back. I now shop in the stores instead, ones in California have some amazing finds.

I ordered some boots on here, I placed my order on April 16, it's may 12, still no tracking number email, no nothing, but my card was ran thru, I'm moving in less than month, where is my stuff, don't know what to do..

My order was cancelled 2 times without real explanation. Each time I received a response please place your order again. Well, now some of my items are sold out. I would not recommend shopping on northstromrack.com.

Ordering from Nordstrom rack is easy but what I totally dislike and I never experienced this with any other department store is when you purchase an item on line for example shoes they charge you for the label so you do not get your full amount that you pay for back I think that is really crappy. I do not live any where close to a Nordstrom Rack the closest one is about 3 hours away I think this company could afford to have a pre paid label for heavens sake. I will think twice before ordering something again from this company

They lie send fake replica jewelry I emailed to return it's from China they say it's too far to return and I pd 65 they want to send me 5 dollars back and keep it! It's not even worth 5 dollars what the heck someone needs to investigate these people will keep emailing me saying sorry I want my refund and they won't send me shipping label or take it back

I've ordered online from this site a couple times and never had to really return anything. So this last time for back to school shopping for my daughter, I find a store in another city and made my return. Only warning I have was it takes about 3 business days to get your money back to to your debit card, so your in trouble If you need it instantly... no cash back either. Other than that I have nothing negative to say about nordstrom rack in store or online I will continue to shop there

Customer Service was notified that I was posting this review!
I spoke with customer service 3 time this week and it was such a waste of time. First of all I find it strange that all their customers service agents are names Juan with a different initial for the last name. I spoke with "Juan V" on Saturday regarding a return. I wanted to return 2 pairs of jeans and a shirt I purchased online. I've been on bed rest for 2 weeks because of surgery and missed the return cutoff day baby a day or so. He ensured me I would be receiving a label to return the items via usps in my email shortly and I would be refunded when the items are received. I waited a few hours and still didn't receive anything in my email including my junk mail and decided to contact customer service again just to make sure they had the correct email. I then spoke with "Juan E" who said the same thing and my label will be created it just takes a little bit of time because it is being created by a "Special Team" and I had nothing to worry about and in due time the label would be emailed to me. Fast forward 5 days of constant email checking I still have yet to receive the label. I contacted customer service today and spoke with "Juan S" and was told that I would not be receiving a label to return my items because it exceeded the time frame. After being told by 2 other customer service representatives that I had nothing to worry about and I would receive my label, I'm furious. I explained to "Juan S" that I was told by both "Juan V and Juan E" that my return was approved and I was ensured I would get a label he agreed and said it would be honored. I waited about a half an hour for "Juan S" to tell me I would not be receiving a label because the other 2 Juan's gave me false information. I'm so done with this company. Why waste my time and agree to helping me with my situation just to go back on what I was told?

Wow nordstrom rack, you all tried to pull a fast one on me. I returned a coat that I purchased for $129.97. I received an email stating my refund was for $58.93 so short by $71.04. Upon further examination I see that I was charged $68.89 for "Late Return fee". I've never heard of anything like this and it certainly does not mention this in the return policy. Just wanted to warn people of this. I called and they did refund that fee but just wonder how long they have been doing this.