The 1 compulsory star is 1 too many. 4 years after having bought a 5-year-warranty data-storage card from them, I found it failed and asked them for remedy. Since they didn't reply, I complained through BBB. Newegg remained silent. After BBB closed the case, I looked Newegg up (stupidly too late) to find them rated "F" with BBB. Don't make my mistake yourself! Buy elsewhere!

I purchased a desktop computer during a cyber week sale and when I received it, it was had a bad gpu. I sent it in to be replaced or repaired. They decide to refund me instead without contacting me first. This ruined any chance for me to get the cyber week sales from any company for an entire year. If I knew ahead of time or if they checked to make sure the computer worked before they sold it, I could have easily bought another pc from them or a different store to take advantage of the year end sales, but what they did ruined this. I feel cheated.

I just purchased a $670 gpu on Black Friday. The website indicated it was in stock. After I made the purchase they held my funds and said it wasn't in stock. Now I don't even have the option to purchase another since my bank account has the funds on hold. Now I miss out on a once a year timeframe of deals. They did not offer me any options of replacement cards, or anything. Just wait. SO FRUSTRATING.

I ordered a treadmill. It came with the hardware but the holes were not drilled for parts at all. They said I could return it and will give me a label. I send it to fed ex and they say this is no such label. Reach back to them and they say they will refund me half the money if I can keep the treadmill. Umm what? Then said we will offer you $30 that's it. Ummm worst place ever. They said they don't want to be without the money.

I bought a gaming PC because it was a good deal on their website, but after my experience here I will never buy another PC online again.

The one they sent me won't even power on, and now they are sold out of replacements for at least 2-3 weeks and with return shipping and replacement shipping, the whole process would take a MONTH from order to getting a computer that actually works.
I could return it and never do business with them again, but of course now the Cyber Monday deals are over so I won't find a comparable deal to what I got.

This left a very bad taste in my mouth and next time I need a PC, I'm just going to the Best Buy across the street from my house instead of wasting time with this online shop.

I discovered Newegg just offers a site for actual sellers to offer their products. Perhaps they do ofer their own products but who knows. Their customer service is pathetic and they do not offer assistance with items purchased through their service. Please be aware...
I purchased a computer from them only to discover it is actually is sold by a Chinese company in Hong Kong. DHL was the shipper. After an extended shipping period, DHL advised they were unable to deliver the product due to "weather related traffic delays." Fortunantly I had been sent a link to a real time map of the DHL delivery progress. They made a delivery in a town about halfway between Houston, Texas and my home then turned around and returned to Houston making deliveries along the way. There was no inclement weather nor traffic issues anywhere in the area. Now, Newegg has washed their hands, The Chinese company is clueless and DHL just says it's "on a truck for delivery or in the warehouse." Pathetic.

One of the worst experience ever. They accepted my order of Oculus which I bought for my son's Christmas gift. They never shipped the order and never explained what happened. Finally they refunded me after many days and I lots the original deal due to them. Their App, chat feature and phone Customer service, all are terrible from user experience perspective. I wouldn't rely ever on this website to ever order anything something important.

I have ordered all of my computer stuff from here over the past 15 years, but recently it seems that they are having othere sellers on their sight, I ordered some headphones, they were sent to another address, I went on newegg to find the seller and now they are no longer a seller on newegg, this was just a horrible experience and I wouldn't buy anything from them again unless it's coming directly from newegg and not a 3rd party.

This is a great place to get your technology from. You need to watch it as they'll slip in some old technology into built products. Returns are easy and generally not questioned unless you do something stupid like break it. Prices are average and decent. Products ships quickly. Would recommend with a bit of caution.

I received a cyberpower PC. I am very pleased with the product, the computer runs very well and is actually in very high percentile's in all the benchmarks that I run. However, new egg has not been good to work with. They delayed my shipment, and with all the problems they've been having, I just thought I'd make a review.

NewEgg should be more careful with their organization. I can only speak for delayed shipping, but that's probably just the tip of the iceberg.

I've ordered the video card which cost me $725 including shipping. Eight days later I've received a notification from FedEx that the card was delivered. Not so. No card anywhere to be found.
I've contacted Newegg and started a claim. I've received a response that the seller provided "proof" with a POD FedEx order that the card was delivered. So I was instructed to contact FedEx.
The automated phone service from FedEx almost drove me insane but after 3 call attempts and 30 minutes later I finally had a Supervisor on the line who spoke English. FedEx filed a claim. Next day, the FedEx delivery guy showed up, telling me he remembered he delivered in "this neighborhood" shrugging his shoulders. As for myself;: Nothing. No card, no money.
Newegg pointed to the seller. The seller pointed to FedEx. FedEx said the package was delivered. Everyone claimed: "Not our responsibility" - One week after ordering the card I was out $725 and no merchandise.
Next, I filed a claim with Paypal asking for my money back. Newegg provided the "fake proof" POD from FedEx to PayPal, claiming the card was delivered.
I showed that signature was required on this delivery, but that was brushed under the table with a note from Newegg stating: "Additionally, we will pass on that information to our seller as they should have required a signature for the package." …. Saying in a friendly way basically: "but nothing we can do...".
Two days later, the card was suddenly in front of my door step. A kind and honest neighbor brought it by, after it was delivered to the wrong address. In summary; FedEx lied. They did NOT deliver the video card to my home. The Vendor hid behind a "fake delivery confirmation" from FedEx and Newegg shrugged their shoulders, basically claiming "Nothing we can do."
SUMMARY: No one gives a crap for you as a customer. As long as they have your money all is well. Newegg, their vendors and FedEx will blame you for the missing merchandice. In one of the correspondence Newegg suggested that is was probably stolen, so guess what? They suggested that I file a police report. If I didn't have honest neighbors, I'd be out the money with nothing to show, except the runaround, chasing after my lost money.
So you think this story is over… well, now my $425 motherboard I've ordered from Newegg is not delivered, which I've paid for two weeks ago…. I filed a claim with Newegg…I am not a mind reader, but I have a good guess what happens next...
I have spent a truckload of money over the years with Newegg. I had a bad experience last year, but thought I give them another try – BIG MISTAKE on my part.

I finally got my order after a month of waiting. I ordered memory for an older laptop. They apparently sent me what they felt like sending me instead of the CORRECT PARTS! I will never do business with these clowns again and suggest you take heed and go somewhere else for your purchases. The parts I ordered from THEIR SITE were the parts listed as "Crucial" The parts they decided to send me were Samsung and they were completely wrong. Wrong physical size, wrong pins, wrong memory. WRONG WRONG WRONG! They didn't even try! After waiting an entire month. Of course you cannot call them and I have contacted them twice through their website but I they have not responded! These people SUCK!

Because of an error on their website, my packages were shipped incorrectly.
They first promised then withdrew their offer to make good on the problem. I offered to pay for the shipping myself and they still refused to help. Awful

I ordered a camera security system. The order hadn't shipped for almost a week so I called them. They said the order was lost and they would cancel the order. I reordered the same item. Then I get an email stating that the cancellation was voided because the item had been delivered. Amazing since it hadn't shipped yet!
We now have 2 orders and they won't cancel the 2nd order and move on by shipping that order also. That order is never delivered and UPS returns it to it's origin and receives a signed confirmation. Newegg doesn't initiate a refund until I call later to find why. Now 10 more days later, no refund and receive an email saying I need to request a return shipping ticket.
They are comparable with trying to make sense with a door knob. This forces me to dispute the charges with the credit card company. The number of emails, phone calls, and all the time involved with this mess makes purchasing anywhere else a bargain.

Bought a computer part. Receive it not working. Sent it back asking a for refund. They told me the serial number as been removed. That wasn't true I took pictures of it before sending it back. Looks like a Scam to me!

Extremely shady company to stay away from. I had placed a laptop order, while I'm traveling out of state and staying in a resort for a month, recovering from injury. They cancelled my order without even sending me any notification. When I called them to ask what happened they were abusive, hateful (because of my ethnic origin - I live in the US for 30 years, but this makes them treat you as a 2nd class person) implied I was a fraud and told me right away that my "account" was blocked. I never opened any "account" with them and tried to buy laptop as using guest option, like I always do with BestBuy or ebay. The woman in Newegg customer service was nasty from the first words implying I was some kind of criminal because I ordered to resort address and didn't think there was anything wrong with them never sending me a notification of order cancellation, while I waited for delivery wasting my precious time. They acted so shady as if they operate in the criminal world, and I do not trust they sell truly new hardware now, too shady company. I had bought the same laptop for the same price on ebay without any issues, using it right now and got a 2nd laptop deal from popular big box brick-and-mortar reltaler online, both delivered very fast and without a problem, to the same address where I'm staying. At least with reputable honest company and highly rated ebay seller I know what I'm dealing with upfront and can trust them. Newegg behavior would not be tolerated in the normal business world, I'm looking into involving the government to penalize them now.

I bought and paid for a drone bag. It was on its way until it got to the city I live in and the seller requested it to be returned, I don't know why, it was paid for. Now Newegg won't refund my money and I can't contact them. Total ripoff and they stole my money. Never buy from this sleazy company that steals from their customers.

I purchased a Black Friday Sale MSI Rtx 3080 12gb from them and my purchase went through. I'd been waiting months for prices to come down enough to buy a new GPU (for my work computer). They emailed me the next day to tell me "While our website may have indicated an in-stock status, one or more items in your order were not in stock at the time your order was to be fulfilled", by which time it was also out of stock everywhere else; I had no choice but to purchase an inferior Zotac 10GB model for the same price on Amazon. If you must buy something from them, make sure to call and find out if someone can get eyes on the product. Super disappointed, likely just stick to Amazon from now on.

I bought a computer battery through Newegg, the item was defective when I received it. I tried to get a replacement or a refund. Newegg, did not help and will not help you. They got your money and too bad for you.

I ordered a lenovo laptop battery. What I received was an inferior product. The picture shows Lenovo though. I sent it back and a month later still no refund. I have contacted the company more than once, but they don't respond back. It was a $96.00 item, so very unhappy with company. Buyer beware.

I purchased a stereo last april 2020. I never received the sterio they took the money right away no tracking it was the first time in 8 years I saved to buy this item then they said I got the sterio wich I did not I gave up with the run around I got I'm out 280.00 still bugs me enjoy the money..

I ordered a computer mouse 07/26/2022. Shipping label was created 08/01/2022. Status still states waiting on pickup from carrier. I have no way of emailing them about this problem or asking for a refund. Will not buy from again. Total rip off and wasted money.

They do not honor tax exemption certificates as they should. Every time I shop I have to upload a new one and they still charge tax. This time they refused to refund the tax and provided a partial refund for a return. My last order had to be returned because the projector lamp ordered did not work. Shady shady shady.