I ordered a dress and it did not fit, so I folded nicely and put back I to bag. They said they couldn't refund me because of pet hair. They said I have a credit but I'm reading that when you buy something and "use your credit" they charge your credit card. When you call to complain they give you the runaround. This is an awful, unethical company. I'm reporting them to the Better Business Bureau and getting a lawyer involved.

Terrible customer service and lies! I spent $400 on four wedding dresses to try on. All fit poorly and I immediately placed them undamaged back in the bags and returned them within the 10 day window. Lulus claims they don't pass quality control because of pet hair and makeup (eerily similar to another reviewers post on a different website). They sent me two photos of one dress crumpled up with pet hair and makeup on it, without any proof that this item is mine. Also-why did I not get a refund for the other three dresses if only one of them has supposed hair and makeup on it. The kicker is I wasn't wearing makeup when I tried these dresses on and I do not even have a pet! This is obvious fraud. They refunded me with store credit which I do not want! It does not say on their website that items will not be accepted for a full refund. I am so devestated as I had planned on using the money that they stole from me to buy my wedding dress. Now my wedding dress budget is even smaller than before and has been tarnished by this experience. What kind of company treats their customers like this?!

I love this store! I came upon it looking for bridesmaid dresses and was unsure if it was legit initially. After some google research, I learned it was indeed a legitimate business so I decided to order and give it a try. I have not been disappointed since. The size guide is extremely accurate and helpful. The clothes fit how they look in the pix, and they are delivered quickly. I'm very pleased. Each piece I've ordered is even prettier in person.

Lulus is always a decent dining experience. We came for the prefix menu today for Thanksgiving and it was a very nice menu with many items not specific to Thanksgiving. The one issue was the 2nd course. Very strange that all three choices had goat cheese. If you are allergic to goat cheese you are out of luck. Why would a chef design a menu with three goat cheese dishes. Very odd. If someone has an allergy they should be able to do something for them prefix or not. Offer them two soups. It was just bad menu planning.

I bought 5 items, wasted $150+ and could not get a refund on any! Cannot reach customer service on chat, text, or phone call - all robots that don't connect you. Call literally hangs up after a minute of wait time. They stop you from responding on the chat by blocking your area to type. They charge your phone carrier a fee to text.
All items came super cheap - shoes looked like they had glue coming out all seems. Ordered a small dress, it was XL with a S label sewed in.
Will never purchase again. Terrible experience.

Nice wedding gown and again where is it located in Nigeria,it's a nice gown so I wish it is in Nigeria here

Not only does this site prove great quality purchase after purchase, but they are also stepping up their game recently with a "Wedding Guest" attire tab. They have mapped out exactly what dresses to wear for outside or inside weddings, all without upstaging the bride. I have shopped from Lulu's many times in the past, and also rely on them for a new spring or summer wardrobe, but with the first wedding I've ever attending coming up in October, I was thrilled to find that Lulu's exceeded my expectations yet again.

Shipping was easy and fast. Dress is beautiful just a little low if your on the bustier side but still love it We have to be careful the girls didn't fall out.

I have made numerous purchases, mostly shoes and dresses, from Lulu's over the years and have had a consistently good experience with them. They have very cute styles, their prices tend to be exceptionally good, and every order I've ever placed has shipped within a day, sometimes even the same day I placed it. I've only ever needed to make one return, and the process was easy and my refund was applied quite quickly after they received the return.

Although dresses were nice and good quality I returned as neither of them fit. Tags were still on dresses as they were only tried on for less than 5 min and then placed back in box for return. LULUs claims tags were not on dress when returned which is false. How do I prove tags were on dress? Lulus refuses to refund- will never buy dress again as there is no way to prove tags were on dress when I mailed back-- total RIP off - do not recommend if you feel dress may not fit! Terrible company.

Have whatever you need they also have great customer service and are very friendly they do not treat you like you are just a customer but a person

I had placed 2 orders from Lulu's on consecutive days. The packages shipped, however they never arrived. But not to the fault of the company. They were great throughout the entire process and promptly processed refunds while working with UPS and USPS regarding the lost packages. Their customer service is great and I would honestly recommend. I will order again even though my packages never made it the first time... lol

Extremely poor customer service! Their website crashed several times during their sale and they would not honor the promo code even after me reaching out multiple times. I have been a long time customer and now they have lost me as a customer for good because of their poor customer service skills. Their clothes are hit or miss, some of them are very cute while some of them look nothing like the pictures. Make sure to keep the tags on because they won't return it without one. I don't recommend this company, they don't value their customers.

Awful company. Paid over 200 dollars for my order. Its 44 days later and still no sign. All their customer service did was send me a tracking number, didn't even bother to check the tracking information themselves. Clearly shows no update to the tracking history since 3 days after I placed the order. Rang my local post office and they confirmed that its up to Lulus to check this out as they also have no further tracking information. Ive asked for a refund - no response from them. First and last time I will ever order from this company again.

I can't say enough good things about this site! The style and quality of the clothing are really good, and the customer service has been above average. Twice I needed to call to instigate a slightly complicated return, and both times the customer service agent I spoke with was friendly, helpful and patient. I will definitely order from this company again.

I have ordered 4 things from Lulus: 3 dresses & 1 pair of heels. All 3 dresses I ordered were white, & the only complaint I have is that they were a little bit see through, but other than that, I'm in love! Their dresses are excellent quality, & their shipping & customer service is fantastic. The heels I ordered are very nice as well. Everything I have ordered fits true to size. I 100% recommend Lulus if you need a cute dress for any occasion!

I only spent $500 on some dresses for a birthday gift so not a huge customer, but they refused to allow returns of the ones that didn't fit because it past the 30 days allowed. Guess I should've waited until the day before her birthday to order them.

I realized that I had accidentally put the wrong shipping address for my order, so I used their texting service to contact them about how to fix it, as the dress had already shipped, and they were incredibly helpful and nice. The girl who was helping me did everything she could to help and got the address changed. I was so incredibly impressed with how quickly she responded and how helpful she was.

I've been a big fan of lulus ever since discovering them and have never had an issue until I opted to get store credit for a return instead having the funds returned to me. I have since tried making several orders where I selected to use store credit but then found later my credit card was charged instead. My store credit should have been used in its entirety but was not and this was after a few attempts to use store credit as there website explains. I finally had a free moment to contact customer service and they gave me the run around about how they could not give me back my store credit despite my issues using it on there website. After I pushed some more they offered to return it for some previous order and before I agreed to do that they did it without my approval. I then asked them to fully refund my credit and they finally did it but not without considerable effort and pushing on my part. I regret ever opting to have store credit for a return and I hope no other customer has to deal with the same thing I've had to deal with. Regarding the story credit problems I give them one star but because they did ultimately resolve it (after a considerable amount effort!) and in the past I've had good dealings with them I give them 3 stars overall. I hope they resolve the issue with store credit but until they do don't let them give it to you or else you are going to deal with a big headache trying to the money back from them.

I would not recommend purchasing from this website if you are located in Canada. A dress listed on the website as $89 ended up costing me $170 CAD. Now that I need to return the dress, I will be losing about $60.

Firstly, note that the price you see on the website is in USD. When you check out, the price that you pay at this point does not include the conversion (which could be expected), duty or tax. These are all charged after the fact. I was surprised when DHL was texting me asking for money and honestly thought it was spam. I do not feel like this was made clear before I checked out, but very possible I just missed it.

However, now that I need to return the dress, I am losing the shipping, duty and tax. Email communications I received from the company say that return shipping is free within 10 days, but apparently this does not include Canadians and I am on the hook for that as well. I had an unsatisfactory exchange with customer service about how this is misleading and they basically said "thanks for your feedback <3 xo".

Honestly, all of this wouldn't be that terrible if the size guide on their website hadn't said that I was a 97% match for this dress and their customer service was more helpful. If you are positive that the dress will fit, go ahead and order. If not, know you will be losing a considerable amount of money on the return.

Updated Review: I was contacted by the supervisor very quickly post my experience earlier today. I am pleased with the way the situation was handled and will probably try to order from Lulu's again in the near future. I have changed my rating, because I don't want to bash the whole company for one bad seed.

Old Review: I had questions about my FIRST order at Lulus. I contacted customer service via email to get clarification on the student discount. The first email I received was nice, but very unclear. I replied asking a question about what * had sent and her response was totally UNPROFESSIONAL and RUDE. Customer service is everything, and if you don't have that as a company, you have nothing. I made my first purchase today and that will be the last because of the way I was treated.

*Personal information redacted by admin

Bought 3 dresses and 2 pairs of shoes in May with the intention of purchasing a pair of shoes and a dress for graduation. Neither of the shoes fit despite being my size (they were too large and I probably would have broken an ankle) so I picked the dress I liked most and returned the other two. It is now September and I got an email from them that I have returned too much stuff lately and if I keep returning things they will limit service on my account. I haven't bought anything since this event and otherwise I have kept purchases unless they have been too large. (I am 5'0" and under 110 lbs so finding things that fit is a huge challenge) I am now super weary of purchasing anything else from them because I am afraid they won't allow me to return things. It is a shame because their clothes are super cute but are usually on the large side. (This is even if I order an x-small) Definitely give them a try because they do have some hidden gems but short people just be weary of their return policy.

If you live in Canada expect to pay duty when they ship via DHL. Added 25% to the cost. That's bull. Get should figure out how to do business in Canada and use proper trade agreements, or at minimum include these fees in the price and take care of the duties in advance. Total crap.