Order not received:

I placed an order online on 11-28-2022 which was canceled for no apparent reason. I had money in the bank and card was verified online with Applepay. When emailing and calling no one could tell me the specific reason that it was canceled but offered 3 various possibilities.

My order was during a special offer/sale and now, customer service advised they cannot give me the same pricing on my order. They offered to draft the full amount from my bank account and then reimburse me the difference… This is highly unacceptable!

Marisol in customer service truly went above and beyond to try to make this right but cannot process it at the same pricing upfront.

I would expect a better response from a company such as Lancôme. I have become a "former customer" as I am totally disappointed and will not place this order or use any Lancôme products in the future.

Beware that Lancôme's offers that should apply (avoid the exceptions, of course) are not always as promised. The samples that were promised at purchase may not come, so the specials are not necessarily worth it. For those who use sales and promotions to justify the high price and to make it budget-friendlier, this is frustrating. There is no notice given, just your box missing the items. It's false advertisement. Customer service didn't do anything to help correct this.

OH MY GOD. Best makeup product I've bought in years. It sets your makeup with no powdery or cakey look, gives your skin a natural glow look, and keeps your makeup in place all day, no matter what. I sweat profusely at work but when I check my makeup, it looks like I'd just put it on. Saw that Jaime French loves this and though I was skeptical about the price, gave it a try and it will remain in my kit forever

The lady said on the phone: As you live in an apartment, you cannot place any order because we label apartments around universities as "irregular places." The only way is to ship it to your friend's house, where they have lived for more than ten years—no other way to place this order.
It is ridiculous. Why are the customers judged by where they live?

I placed an order April 22,2020 and I still haven't gotten my order - that's two months and totally unacceptable. Yet. What makes it even worst is the non-existent customer service. It is understandable that orders may be delayed but I have not received any order updates or emails from Lancome at all. I emailed them over two weeks ago to inquire about the order (6 weeks after the order was placed) and they never responded. I even contacted them on Facebook. No response. Do not order online!

This is one of the brands I enjoy using. The cosmetics they offer is very good. I can't say that I buy it often, but when I do I enjoy it.

I am happy seeing that i've my #1 help here. I am absolutely content material with you and i can go back to this stunning spot. Just keep it up, lots favored.

I ordered one product and after three days it was not shipped so tried to cancel and was told they could not cancel orders but it did not ship for 8 days. Several emails to them were ignored. Very bad customer service or lack of. They overcharge on shipping, it cost me far less to return the product even with tracking. Waiting to see how long it will take to refund. It arrived 5 days ago.

I just spend more than $400 in Lancome products. Two boxes came to my house. For my surprise the most expensive item $222 did not come. Box is well closed, it might get lost or stolen during the shipping process. Worst experience. Will never buy online.

I ordered some items with a free gift. They sent me my items with no free gift. I contacted them several times via email ( as I was advised) my question was not appropriately responded to until the 5th email. I was advised they sent me a cheap free gift instead of the one they offered. They basically said that is our policy. Nothing is promised. Very expensive with not intelligent customer service. No longer a customer.

This company has really gone downhill. The beautiful, secure packaging we once enjoyed, has now been reduced to crushed boxes with no packing to protect the expensive products. The last 2 times, I tried to order, codes that were sent to me and still within the date of being valid were deemed "invalid." The final straw was using 2900 of my Elite points on a concealer that arrived in a broken box with NO shrink wrap and the application wand was old and dried up. Their solution was to send me a code for 15% off my next order. No thanks!

I placed my order on 5. 14. 20 and yet have not received a shipping confirmation (today is 5. 27. 20). I have tried to contact their customer service and there's no answer. I have tried to Chat and I've waited for an hour and finally got through someone who has now not answer my question but put me on hold for another 20 minutes. Their customer service is extremely unhelpful and rude. With the amount of money they're making they should train their employees a lot better.

PLEASE BE AWARE!
This company helped themselves to 2 payments out my account on 2 different days for 1 products they won't answer my emails, this has been going on since the 15/11/21 I've emailed them ever second day as according to their customer service note it will take 24 hours to hear back I've sent screen shots of my account to show 1 order and screen shots of them taking 2 payments on the 15th then again on the 19th, don't buy from them you can get better products else where!

I'm a huge fan of your cosmetics. I like creams and hair masks. Also, lipstick is perfect for me. My skin used to this label and it seems it doesn't accept anything else now.

Took money straight away but can't pick or ship order. My complaint just gets directed to a tech team which does nothing. Now asked for refund but that has to go to a team to issue and I'm doubtful that will happen. Don't trust this business. Take money straight out of account so no tech issues there but can't ship coz of tech issues.

Now through the 22nd in stores you can ask f o r sample and recieve up to as much as five auch as serums..creams..mini swipe lipsticks..mini perfumes..and foundaton samples with no purchase

Package was lost in UPS's system. Now 1 month past, made tons of calls, still can not get it resolved. They still refused to re-send the order, or issue a refund. I still got nothing, and they hold my money.

I got a Night Cream - Multi Lift (the purple one) and I got a horrible allergy after 1st use. It's ridiculous because it's not a cheap product and I've been struggling to get rid of the ‘burns' on my skins the cream caused. I know it says ‘don't use it on skin around your eyes' but I used it on other parts of my face and also on my neck and arms!
It's ridiculous as I was attending a wedding (I was a bridesmaid) and it looked soo bad, and the makeup artist couldn't even cover it!
I need to report it to some organisations as it's dangerous to use!

I place my order almost 2 weeks ago. No tracking or shipping information have been provided yet. I have call several times the waiting time is about and hour. Chat same thing. I haven't been able to get in hold with them. Horrible service. Very disappointed

I wasn't sent my free gift bc at checkout I was asked if I wanted to use my birthday reward and I did not knowing it would make me ineligible for the free gift that prompted my order that day. Customer service was not helpful and did not seem to care about me or my experience or customer satisfaction. I couldn't return it bc my fiancé had bought it for me with his debit card and it seemed like too much trouble to make him return it and then have to repurchase. Plus I later learned the customer is responsible for return shipping cost, so not really free returns as one may have thought initially. Once I realized I was stuck with my loss and it would be too much trouble to return I opened my Beauty Box and realized the zipper was broken. I was obviously not happy about that, and was even more upset when I finally opened the powder makeup and realized one of them was crumbled and went everywhere. At first they were rude when I let them know, but then they agreed to send a replacement and quit being so rude and uncaring. I was thrilled when I got the replacement in a timely manner today and the makeup wasn't crumbled. It definitely took way more time and stress dealing with it than it was worth, but hopefully I won't have these same issues if I order it again. Shipping was extremely fast on the initial purchase and replacement.

Bought several products and Rose Gift, found out Rose gift missing 2 out of 5 promised items. Customer service didn't notify me until I asked and they replied with really bad attitude and said items were sold out and it's normal to have things missing. I complained back with my disappointment. Then they said they would give me $15 credit back (which is much less than the 2 items worth), and if I want to return the products, I'll need to pay the shipping myself.

I would give a zero if I could! Order in May had a missing item. Order in June has a missing item ($100!) told they would ship it via shop runner - would arrive in two days. One week after, order of missing item hadn't been placed/shipped. Asked to speak to a supervisor and was denied request. Asked to cancel and get refund for item - it would take them 45 minutes, with a "narrow window" to cancel, so likely not able to... The customer service representative was rude and condescending.

Beware ordering online from Lancome. I waited over 1 month for order; they charged my credit card. When called, spoke with Tiffany, she said they put address on my package but post office never picked up?
Requested refund Will advise if I receive refund or have to report to banks fraud department
Shirley