I got the same pair of pants in both XL regular and XL Long. Already reviewed here the XL Long as ridiculously far too big. Two weeks later came the XL regular and this one has a bulge in the thigh that no normal human being has ever had. Apparently if you are an XL, any rules about the female body go out the window--any old shape will do. To be fair, NYDJ jeans also have too-big thighs, but not bulging ones like J. Crew.

Jcrew makes it virtually impossible to return. There's only one Jcrew store left in Colorado, can't return merchandise from a regular Jcrew store to an outlet and they charge you 7.50 to return by mail using their prepaid slip. Horrible company, quality has declined and they aren't what they used to be. Not impressed. Seems like they're on their way out.

J. Crew used to do at least 40 percent off everything, no exclusions for Black Friday. Whomever is in charge now should be shown the door. Practically anything of decent quality is excluded from their Black Friday discount. I refuse to support the new management team of this company with their rip off mentality. Practically every other retailer is doing steep discounts with no exclusions for Black Friday. J Crew has beautiful items this year but their Black Friday weekend is a joke. Don't bother buying from them as what you'll repeatedly find on their website is the statement "Exclused from promo." SMH at their arrogance and the fake "only a few left" inventory quantity warning on items which disappears and reappears by the hour. Total rip off.

I asked a question and the 2 managers where not able to help me. That's fine. But what is not fine is their service, one manager said she was busy doing something when the regular employee asked her to speak with me. I over heard her say I'm busy doing something. I asked a question and she says I'll ask the other manager, but I doubt it. Other manager came out, she did not even make eye contact with me, she says as she's walking up to the desk, sorry, cannot help., try to do it online. I stated they have helped me before, then she got a bad attitude with me and literally blew me off. I will never step foot in that store ever again. How di hire these people, where has all the good customer service gone. Very sad

I ordered items and jCrew sent to addresses from 4+ years ago and wanted me to call UPS to fix it when it was obviously their online order system that made the mistake - never will shop there again…..

J Crew service and customer s service has deteriorated. I am a customer for over 10; years. I live in Philadelphia and cannot visit store, closed recently.
I have bought on line very often and sometimes had to exchange the item in store with no problem and friendly, professional employees.
Now on line purchases are paid via Comenity Bank.
I have only experienced unfriendly service when calling to pay my balance. I could not complete my payment on line due to a " glitch" as Comenity/JCREW communicated on line, so no choice.
I need to rethink buying at JCREW bc I don't like condescending, patronizing, rude customer service.

Three separate times I have ordered a pair of New Balance sneakers and all three times the shipping date was pushed back over several weeks and then canceled. I can understand this happening one time. They were in stock two of the times and this still occurred. I will be ordering from another company hear on out. Customer service was polite, but absolutely nothing was done. Oops, sorry is not enough. Sorry, J. Crew moving on.

I ordered 2 robes which were not cheap. When they arrived I expected there to be some quality to them based on the price. They were incredibly thin, cheaply made, ill-fitting, way too small and not at all true to size. I tried returning them, and J-crew made me return them separately so they could charge me two return shipping fees (even though they were shipped to me in one package). Then they charged a restock fee on top? When the sizes advertised were not even close to accurate. This is irresponsible and there is apparently no regard for the planet. Why insist on needless packing materials, postage, etc? Just to make an extra few bucks off your customers instead of serving their needs. Pathetic.

Ugh J. C. do you hate women? I can call you J. C. As we have known each other for over 20 years. You were the place to shop for cool weddings and warm wool coats and beautiful suits. But now look at you, you traded quality for quantity. A lot of ill fitting, poorly made pieces. I can order the same style of pants in 3 colors and none will fit the same. You make dresses and shirts and jeans that could not possibly be made to fit the human form. You should have stayed in your lane. You were better than that at one time. I'm sorry but I just can't anymore. Goodbye.

Purchased 2 ladies flannel on sale, they were about $20 each after paying shipping. These shirts are NOT anywhere near flannel. They are a cotton "wanna be" flannel. They were final sale or I would have returned them immediately. If you are looking for a cotton shirt made to look flannel this is the shirt for you. I purchased flannel on Amazon for the same price and they were real flannel. I'm very disappointed in J Crew and will stick with LL Bean for my future purchases.

I ordered a T-shirt with three buttons on the front on 1/30/20. Since then, I've worn it about 8 times. Two of the three buttons have cracked into pieces and fallen off recently when I was simply fastening them. Clearly the buttons are of very poor quality. I wrote to J Crew - and they responded that since it's been more than 30 days since the purchase, they aren't responsible. Really? If buttons were to break into pieces after 31 days, J Crew considers that acceptable? Sad, as J Crew used to be a respectable company.

TERRIBLE company in customer service. I wish there is zero or minus rating. I hope the company stops this non-sense policy of "final sale". All other big retailers do not have this policy. The store manager was very rude and refused to return a defective merchandise that worth $24. I hope this $24 will save the company from its financial trouble. Shame on them. I have been a customer for almost 15 years.

I paid for an item in full but they opened up a credit card in my name and started sending me late fees. The item itself had to be returned four times before they got it right. When I tried to discuss with the bank who runs JCREW credit cards, Miss Fitzgerald, she was too uppity to be of any assistance and didn't make an effort to redact the unjustified late fees. They have bullied and harassed me over a measley forty dollars, Do not under any circumstances do business with this company.

I've ordered shoes and boots from them and they've arrived thoughtfully packaged, it's a gift to unwrap them! The clothing is well designed and beautifully made, I'm so glad to have discovered JCrew!

I don't recommend it. Because I have 2 shirts that has quality control issue and sent them.
But they didn't do anything because I don't have the receipt.

I ordered a dress online for a birthday party I was to attend. I expedited shipping to ensure it arrived in time for the event. The delivery date was approaching and I noticed that the status of my order was still processing. I call customer service and was given an explanation that my order would ship from a local store and would arrive on the expected delivery date. The day after the item was supposed to be delivered, I got a cancellation email. According to their own tracking system, there was no way I was going to get it delivered on time. Customer service rep clearly misinformed me. I won't be shopping at J Crew anymore, not worth the aggravation.

This has happened 2X to me now. I don't know why I ever shop here! When I go to order they tell you that pick up at the store is on a certain date. The items are never there on that date. When I try to cancel, they tell me that I can't.
Now I have to jump through more hoops to return the items once they dribble in on separate shipments and dates. It is such a pain!. They take your $$ in a millisecond and but it takes extreme efforts to get it back. Terrible.

The quality of all their products is guaranteed to be always best, it never disappoints in that region. Cool new collection with good price.

I went to the Nags head outlet mall at OBX. One of the associate asked me if i need a size and all the while i thought she was that sincere so i told her i needed size 4. She came back with size 4 and threw the size 4 top in the floor. She could have place it on top of the door but no, she threw it in the floor and that was really really RUDE! I happen to get her name cuz shes also the one who help me at the register. Cashier CYNTHIA. I also work in a retail store and that is just a big NO NO!

I attempted to order a pair of jeans. Had them in my cart and found a coupon code that brought the price from $49 to $35. Went to check out and decided to set up an account so I'd have a record. When I got back to my cart, the code was gone and price was back at $49. Saw where teachers could get a discount. Went through the steps for that. Went to the website from the email they sent that included the teacher discount. Those jeans were nowhere to be found. Waited awhile and tried again as a guest and got the price again to $35. Was going to check out as a guest, but couldn't and lost the discount again. Decided to try and chat with someone. Wrote out all that had gone on and they connected me to someone and immediately disconnected... Problem after problem! Very disappointed.

Disappointing merchandise in ladies shorts... which were "skimpy" in size... that ran TOO SMALL and I will have to exchange them. Other brands are more 'GENEROUS" in size as they run.

I have had multiple issues with J Crew items. I ordered several of their T shirts and after just a couple of wears (gentle wash & hang dry) the shirts all got little holes all along the lower half. I ordered my mother a sweater and it was such a poor quality I took it back to the store and was told I had to return via postal service. I was charged $7.50 in shipping and then I still didn't get my money back. They sent me a "credit". J Crew is $#*!! You will be sorry if you purchase from them. One tip... if you do buy from them don't do it on line.

J. Crew used to be a mainstay in American goods, gorgeous streamlined wearables now are a bit shoddy and cheap. Again, companies outsourcing to factories where the 'fast fashion' churn out is effecting quality and thereby met with sizing issues and cheaper materials and low quality garments. Some basics are still ok, it's hit and miss. Online the customer service is pretty much non-existent. Wait for sales of certain products, coupon codes and such, if you are a fan of the J. Crew brand.