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Infotracer has a consumer rating of 3.87 stars from 22,449 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Infotracer most frequently mention great service, easy access and quick results.Infotracer ranks 2nd among Background Check sites.
This company responds to reviews on average within 18 hours
Infotracer gave me a detailed report of the car I was trying to sell. Information that I, as the current owner, was unaware of as I had bought the car used. It was nice being able to provide for the prospective buyer. I was unaware of the number of previous owners and it gave me a detailed history from the very first buyer, even the state the car originated in. Very thorough- 100% recommend!
Claimed to provide info that the report had of Ownership Etc. Just gave Vehicle Detail. NO ownership Info. Wanted to connect with rightful Owners as it was sitting on my property. What a scam.
Infotracer gave me a detailed report of the car I was trying to sell. Information that I, as the current owner, was unaware of as I had bought the car used. It was nice being able to provide for the prospective buyer. I was unaware of the number of previous owners and it gave me a detailed history from the very first buyer, even the state the car originated in. Very thorough- 100% recommend!
Claimed to provide info that the report had of Ownership Etc. Just gave Vehicle Detail. NO ownership Info. Wanted to connect with rightful Owners as it was sitting on my property.
What a scam.
Hi Jampa,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured; we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm surprised that no pertinent information is given, at all! I can find more than this report has given in google alone. Very Disappointed.
Hello Pamela,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service. Unfortunately, some information might not be readily available since we are dealing with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I purchased a report for a vehicle (a VIN lookup). I did not create any account, neither was i informed that by purchasing from them lock you enter into an automatic monthly subscription of $25. You have not choice in the the matter. After the purchase, they sent you an email stating this fact. If you never see the email (goes in spam account) you are charged. Sneaky unscrupulous (I cant say that word on her)!
Tip for consumers:
Beware
Hello Rich,
We apologize for any confusion; however, on our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
Please let us know if there's anything we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Carol was most kind, courteous, and helpful. She answered all my questions satisfactorily. I appreciate her very much.
I obtained the available portion of the information that I wanted to have. The remaining question was resolved through the chat with Carol. I did not need any further information. Carol canceled the subscription for me.
Again I thank Carol for her kind assistance.
Hello Shozo,
Thank you for your excellent review! We're happy you're satisfied with the assistance you received from Carol. We'll ensure she reads your review; this will make her day. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
First they make u pay a normal small fee to view records for a week... well that will not show anything and they then want an additional 15$.+3
Tip for consumers:
Don't pay for anything. It's a ripoff
Products used:
Background search
Hello Shane,
We appreciate your feedback and are sorry that you were dissatisfied with the report. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I've checked and can see that you requested a report when you contacted our Customer Care Team. One of our researchers will get back to you in 24 to 48 hours. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Having difficulty in finding the person I'm looking for. I know that he lived in a part of Brisbane called Balmoral, but am struggling to find him.
Hello Hugh,
Thank you for taking the time to give us a review. Upon checking, I can see that you've already reached out to customer service, and we're sorry to hear that you were not satisfied with the report. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was attempting to locate phone numbers for witnesses of an accident that the Investigating police officer had not provided.
Paid for the 7 day trial. Received few results on the 5 people of my interest.
But did get a notice saying more results available just pay an additional almost $20 to view them. I felt as this was a start of "Rabbit Holes" so I quit and then I tried to Google the names and found way more data, including "Sex Offender" results on two of the five people, that Infotracer did not display..
Tip for consumers:
First use Google. Then find another service.
Products used:
Google
I found more results.
Hello Edward,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service. Unfortunately, some information might not be readily available since we are dealing with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Reports are not very accurate. There is clearly information from others with the same name- social media profiles, businesses etc. did not even have the person's middle name. Definitely not worth the price and could get better info by performing independent research. Unfortunate, because I wanted to like this site.
Hello Kristiana,
Thank you for sharing your review and bringing this issue to our attention. We understand your frustration, and we are sorry your experience didn’t match your expectations. Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this further, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Lots of information but no replication of the window sticker as advertised on your website. Very disappointing and misleading. Please cancel my subscription immediately.
Hi Leigh,
We're sorry to hear about what happened. Please be advised that we have never advertised that kind of service. To learn more about our service, you may visit this link: https://infotracer.com/faq/.
I can confirm that your account is canceled. Resta assured, our company will no longer bill you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
A phone book is far more useful and usually free.
Really love the part where after your service provides me a name from a phone number i have entered then after what seems like an eternity it tells me no records found, or the bit where you click on a search service you provide and are taken to an affiliate site that wants the $3.00 again.
Ps: dont bother trying to learn how to use the app as all that happens is a white square magically appears on the screen and any action you take brings you back to the main screen.
Hello Justin,
We're sorry to hear that you could not find the information and are having issues with our site. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have been able to find information that I could never find on whitepages. I'm amazed at how thorough this service is. One of the best and very affordable.
Though obviously casting a wide net (necessary) it takes little effort to mine the results, and the accuracy of the results is scary! Try running yourself and you'll see addresses and phone numbers you'd forgotten from even just a few years ago. I ran my entire family and was surprised how much personal information is readily available to be accessed by anyone. If I were a private investigator, Infotracer would be my #1 tool.
Hello Daniel,
Thank you for taking the time to give us a review. We're happy you're satisfied with the information you received. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid the fee for "full access" on 27 June 21. Once inside all you get is very generic access, such as that a file exists with the name you searched. Useless information that you can get free online. On 4 July 2021, without any avoid or new research by me this site charged me on my credit card more $19.05 for nothing! Then I am trying have my money back without ANY answer from them! This is internet FRAUD! I ONLY USED THIS SERVICE ON 27 JULY 2021 WHEN I PAID FOR FULL ACESS.
Tip for consumers:
This is a fraud to get your money every month without tell you.
Products used:
Information service
Hello Jardeylde,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to have your account canceled, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I used this website because it specifically stated that license plate look up results will include vehicle owner information. Once I paid the fee, the only info they provided were related to the car specifications. Do not waste your money, you can easily get that info on Carfax for free.
Hello Imen,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was uncertain whether I'd even be able to cancel the service, let alone, get any money back for charges made to my personal credit card (instead of my employer's company card), and I was able to accomplish both. Efficiently, quickly, and with ease. My experience was impressively pleasant and I found it very simple and easy to navigate. Thanks!
Hello Ana,
Your review is highly appreciated! We’re happy that you are satisfied with our service and that our site is easy to navigate. We always put the satisfaction of our customers first, and we are delighted that we were able to deliver that.
We look forward to working with you again. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Seems to deliver a good amount of information and especially what I was interested in locating! Not bad at all! Compared to other services I've used, info-tracer has delivered much more in one go-round than any other service on many, many go-rounds. This was just a phone reverse lookup and so i cannot comment on the full spectrum of a comprehensive search, but imho info-tracer is ahead by a good margin. Looking forward to my next searches! Thank you for delivering, info-tracer, I knew there had to be some company out here that would!
Hello Christopher,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I need to know who owns not so I can go get my propane tank back that they just stole
Hello Nathan,
Thank you for taking the time to leave us a review. We sincerely apologize if the owner information of the vehicle you were searching for is unavailable. This may happen if the car is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. Rest assured, we will be improving our services and becoming better in the future. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I don't like having to pay for a full subscription why can't we do a one time trial of 1.99
Hi Amy,
Thank you for your feedback. Rest assured, we'll be discussing this with the team to improve our services further. Have a nice day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
This is a reliable service that I have utilized and I would recommend it to others as well
Hi Amber,
Thank you for your kind words. We're happy to hear that you find our services reliable and that you will be recommending us to others. If you need further assistance, please let us know. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid the fee for "full access" on 20 March 21. Once inside all you get is very generic access, such as that a file exists with the name you searched. Useless information that you can get free online. Click on the report for the details, then you must pay $18.00 for "Premium Service". Then you try to find out info on a "Breach Report". This is another extra fee ranging from $9.95 to 19.95! This is internet FRAUD!
Still waiting. But regardless, I am sure all I will hear are excuses. Full Access should be just that. Its not!
Internet search
Hi William,
We're sorry to hear that you're unable to find the information you needed and are prompted to purchase an upgrade to get more. The notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. You can exit out of the pop-up notification, and it will continue to run the search without any additional fees. We would definitely like to turn things around and assist you in getting the information you need.
If you want, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Belle
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
The person I spoke with I hope I get his name correct was Tom. He made sure I was taken care of and his patience with me he gets a 10 for that alone. The call dropped and he actually called me back. That has never happened and even the people who you expect to call you back. Have never returned the call. All around he was an amazing customer service agent. I wish everyone I have to call was like him. Thanks again
He was truly outstanding!
Hi Gaye,
Thank you so much for your kind words! We appreciate you taking the time to share your experience with us—and we agree that Tom is truly a gem on our team! And we will ensure that he reads your feedback; this will make his day.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I know for a fact that my son in law is in jail, yet your site says no records.
Hi Teresa,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Due to legal state restrictions beyond our control, data may contain errors and omissions.
We want to make things right and help you get the required information. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at askinfotracer@infotracer.com. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you for taking care of all of my wishes, Chris. Your courteous and efficient help was greatly appreciated!
Hi Karen,
Thank you for sharing your experience with us! We are happy that you are satisfied with the assistance you received. We'll ensure he reads your review; this will make his day. Have a wonderful day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Honestly can't say because I haven't been able to look anything up yet. This survey popped up immediately after I created a password. I would suggest maybe waiting a day or two before asking this question so you could get true feedback regarding someone's experience if you're able to do so. I still gave it 5 stars because I'm hoping to have a good experience based on what I read on your website prior to signing up.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hi Christina,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we hope you have a wonderful weekend!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315