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    Hostwinds

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
4.2 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

Hostwinds has a consumer rating of 4.75 stars from 6,884 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Hostwinds most frequently mention good service, google search and live chat.Hostwinds ranks 2nd among Web Hosting sites.

  • Service
    245
  • Value
    434
  • Shipping
    101
  • Returns
    27
  • Quality
    444

This company responds to reviews on average within 15 days

Positive reviews (last 12 months): 93.7%
Positive
1,315
Neutral
55
Negative
33
View ratings trends
1
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What reviewers want you to know

Positive highlights

  • The customer service from the chat team had been helpful.
  • Also it's customer support and chat service is impeccable.
  • 2021 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate Hostwinds?
Top Positive Review

“I wanted something with a data center in US West, used...”

Jeremiah G.
1/2/23

I wanted something with a data center in US West, used KVM and not openVZ and had a good price. So far everything has gone perfectly. I would also like to thank you for not hiding things behind pricing walls. A company being straightforward with costs from the start is reassuring.

See positive reviews
Top Critical Review

“Scammed $49 From Me!”

Lawrence L.
2/2/23

I signed up for hosting and they provided no service. Just kept creating support tickets passed on in an endless circle! I finally canceled and expected a refund but they refused. Even putting my account into collections even though they owe me! Beware of these people!

See critical reviews

Reviews (6,884)

Rating

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Reviews that mention popular keywords

customer service (193) customer support (64)
lesleyk30
1 review
10 helpful votes
  • Send Message
April 10th, 2020

I can say that Hostwinds hosting has met my expectations. I've had nothing but success when working with this professional web hosting provider. Special requests have always come through quickly and gracefully. I thought of moving to other hosts but this service is really good and I'm gonna stay with them for quite some time. When I asked all the necessary questions I needed and their support answered it politely I've decided to get an account.

erinc318
Peter H. – Hostwinds Rep

Wow, thank you for taking the time to write this very thoughtful review! We appreciate you, and we are always here for you if you need any assistance at all moving forward. Thank you again! Have a wonderful day!

jeremiahg90
1 review
0 helpful votes
  • Send Message
January 2nd, 2023
Verified site experience

I wanted something with a data center in US West, used KVM and not openVZ and had a good price. So far everything has gone perfectly.

I would also like to thank you for not hiding things behind pricing walls. A company being straightforward with costs from the start is reassuring.

carries196
1 review
15 helpful votes
  • Send Message
April 18th, 2020
Verified purchase
• Updated review

I have had numerous things I needed help with, all stemming from the fact I'm a total novice when it comes to this kind of thing. Hostwinds have helped me through every step of getting my site up and running. Not only have they shown me how to fix any problems I've had, they've helped educate me in the process, too. They have truly gone above and beyond, and have been there to answer queries any time, day or night. Absolutely fantastic service!

Reason I chose this business:

I searched for best Site Hosting and they were recommended.

Reason I chose this product:

I spoke with their customer support in a live chat and they advised me which product I would need. The package they recommended provides excellent value for money compared to the competition, who were often asking several times more than I am now paying.

Service
Value
Shipping
Quality
erinc318
Peter H. – Hostwinds Rep

Wow, thank you so much for taking the time to write this very thoughtful review! Our team is absolutely thrilled to hear you are enjoying our support, hosting, and pricing. We are always here for you if you need any assistance at all moving forward, so please feel welcome to contact us if you have questions. Thank you again, and have a wonderful week!

Online recommendation, price, and great customer service
April 16th, 2020
Verified site experience
• Previous review
jellala
1 review
0 helpful votes
  • Send Message
December 20th, 2022
Verified purchase

A day is not enough to test your services but appear all is well. Thank you

Reason I chose this business:

M'y freinde

Value
Quality
williamw3506
1 review
0 helpful votes
  • Send Message
November 30th, 2022
Verified purchase

Hostwinds has been my internet web hosting provider for several years...i especially appreciate their prompt and helpful service assistance if i get into a little technical difficulty...the cost price is competitive i think...they have a wide range of self-help website add-ons and helper programs in addition to the usual wordpress options...i am using 3 of the 4 domains that i have available at my level of service and it costs around $11 per month

they have top notch prompt polite customer service for technical issues......they won't build your website for you but they will solve every other tech issue related to the usual technical bumps and bruises that novice users have when adapting to a web host paid service.

Reason I chose this business:

I chose hostwinds initially several years ago because at that time they were offering a full 3 years of webhosting for a one time introductory price of something like $40 for one domain...i was a novice and this was a good way to start...prices went up to over $10 a month later which was a big jump for an elderly retired person but i stayed with hostwinds...if i change webhosts in the future it will be because hostwinds raises prices to where they aren't competitive for my needs...i'm a retiree who does a website for pleasure and i conduct no business on the sites, just low level impromptu blogging occasionally, mostly pictures of my dogs...so i make minimal demands on the system and i hope to pay minimally for same.

Service
Value
Quality
samuelj184
2 reviews
0 helpful votes
  • Send Message
September 4th, 2021
Verified site experience

This was quick and easy. Also, THANK YOU for allowing PayPal as a payment option. I see many great reviews for your hosting services and I have GoDaddy (soon to drop it), Bluehost, NameCheap, and SiteGround.

ivonep2
1 review
0 helpful votes
  • Send Message
April 13th, 2020

Hostwinds is one of the most powerful web hosting company I've ever seen. With low price product but and high quality of service, you cannot regret the moment you use this product.
Partnership with the best company when it comes in networking area is one of the keys to success. You can trust them.

erinc318
Peter H. – Hostwinds Rep

Wow, thank you for taking the time to write this thoughtful review! We are so glad to hear you are enjoying our hosting and pricing! Please feel welcome to reach out to us if you need anything. Have a great day!

andyt246
1 review
0 helpful votes
  • Send Message
November 2nd, 2022
Verified purchase

Their support is top-notch, and very quick replies hopefully stay the same in the future. Will definitely recommend to others

Service
Value
Quality
beckyh127
1 review
15 helpful votes
  • Send Message
March 25th, 2020
Verified purchase
• Updated review

I appreciate the updates after ordering. The ordering process took a while. I ended up having to do it twice and the second time through cost a few bucks more for the same thing. I'd tried a few months ago to get a similar set-up, but there was no availability. Other than that, I was happy with the chat support during the order. It was fast! I also appreciate the updates on how close we are to setting up. I look forward to working with Hostwinds!

Reason I chose this business:

My programmer recommended Hostwinds

Reason I chose this product:

To replace a current web hosting set-up

* Hostwinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality
My programmer recommended it
June 12th, 2020
Verified site experience
• Previous review
bilalk52
1 review
0 helpful votes
  • Send Message
January 2nd, 2023
Verified purchase

Speed ​​in service delivery
Support provides assistance and solutions as soon as possible
I love hostwinds

Service
Value
Quality
gloriap159
1 review
0 helpful votes
  • Send Message
April 7th, 2020
Verified site experience

Customer service live chat people are above & beyond. As soon as that changes I'll go somewhere else. Please keep up the good work.

erinc318
Peter H. – Hostwinds Rep

Thank you for this review! It makes our team so happy to know you are enjoying our support! Please feel welcome to contact us anytime if you need help. We are always here for you.

andream541
1 review
20 helpful votes
  • Send Message
May 11th, 2020

Really glad to run my new website with Hostwinds - their shared hosting service is really stable and professional. I tend to place fairly technical support calls. In over 20 support calls (almost never for a problem, almost always for an implementation or coding question) I have never had worse than 15 mins first response, usually with an appropriate resolution. Calls that took longer clearly needed to take longer.

Service
Value
Shipping
Returns
Quality
erinc318
Peter H. – Hostwinds Rep

Wow, thank you very much for taking the time to write this wonderful review! We are absolutely delighted to know you are enjoying our support and hosting. Please feel encouraged to reach out to our team anytime 24/7/365 if you need assistance with anything at all moving forward. We are always here for you and always happy to help. Have a great day!

huyn61
1 review
0 helpful votes
  • Send Message
October 3rd, 2022
Verified site experience

I like the fact that there's a human being support every time I get on here instead of some crappy robot assistant. Keep up the good work guys (and gals)!

elc44
1 review
0 helpful votes
  • Send Message
January 31st, 2023
Verified site experience

Made calls Price and the promise I will be able to run php 5.6 in the folders that need them

simong123
1 review
18 helpful votes
  • Send Message
July 9th, 2020
Verified site experience

I was fortunate to have the guidance offered by your Front-line support. WIth using VPN, each selection reset the chat. That did not deter any of the staff from being extremely helpful. Luke, Nyles, I'm leaving off at least another one... all have superb knowledge of the product offerings. If it wasn't for their guidance and clear answers, I ended up choosing a VPS in Amsterdam, which will allow for us to expand our non-profit efforts to EU as well as Eastern Europe. Always a pleasure!

erinc318
Peter H. – Hostwinds Rep

We are absolutely delighted to read this! Thank you very much for taking the time to write this thoughtful review. It is so nice to know that Luke, Nyles, and other staff members were able to help you out. Please feel welcome to reach out to our team anytime 24/7/365 if you need any further assistance in the future. We are always here for you and always happy to help.

johnr2333
1 review
0 helpful votes
  • Send Message
July 10th, 2022
Verified site experience
• Updated review

Have account with you I did chat no help they had no clue. I selected 2 domains and did not see where to delete one of them. They could not understand. I went into cart at billing at the bottom i found the trash can to remove one choice. My request was so simple it went right over the chat persons head. 3 chat backs could not understand. I got it on my own You got rid of phone chat too bad.

Hoastwinds raving fan
May 14th, 2020
Verified site experience
• Previous review
damcab
1 review
0 helpful votes
  • Send Message
October 3rd, 2022
Verified purchase

So far, i love it! Hostwinds has no false advertisements like other providers, for example you don't need to prepay 12+ months just to get an affordable monthly price. And they also have great support, they respond very fast, and they also refunded my server that i accidentally purchased. So far i am very satisfied with their service.

They responded very fast, and refunded a server that i accidentally purchased within a few minutes.

Reason I chose this business:

Because they don't force you to prepay 12+ months just to get a good monthly price, like other vps providers do. With Hostwinds you can get a vps at a great price even for just 1 month.

Service
Value
Quality
frankl1068
1 review
0 helpful votes
  • Send Message
January 6th, 2023
Verified site experience
• Updated review

I have used hostwinds servers for about 4 years, even migrated a server from Amazon to Hostwinds. I am a happy customer.

Hostwinds is the perfect hosting company for a person...
July 20th, 2022
Verified site experience
• Previous review

Hostwinds is the perfect hosting company for a person with basic linux knowledge but not enough to manage a server.

Long Live Hostwinds
July 19th, 2022
Verified purchase
• Previous review

I signed up for a shared hosting account about a week ago, but did not get around to using it until yesterday. While exploring the various features, I noticed that the SSL was not working properly. I used the chat feature to inquire about it, the attendant got if fixed in a couple minutes. The interface is simple and has all the tools that I need and then some.

Service
Value
Quality
I already have a linux and a windows vps with hostwinds...
July 13th, 2022
Verified site experience
• Previous review

I already have a linux and a windows vps with hostwinds and am very satisfied with the service

I am setting up a Linux server
August 29th, 2021
Verified site experience
• Previous review

I am setting up a Linux server. I already have a windows server on Hostwinds and have been very happy with the service.

ianm567
1 review
0 helpful votes
  • Send Message
April 14th, 2021
Verified site experience

You've hosted my server for a while. Might as well keep it under one roof. No problems so far, and the occasional tech support has been rapid and knowledgeable.

simonep46
1 review
10 helpful votes
  • Send Message
February 16th, 2021
Verified purchase

Great products, service and quick responses. I'm very happy with the experience so far. The only negative aspect was that the pricing for the service listed both included and optional features, and I did not catch the difference in the language used (features included vs features offered). Besides that, the list of options available allowed me to tailor what I wanted and select my favorite OS.

Reason I chose this business:

Range of features and options allows me to get what I want.

Value
Quality
xiaoyouw
1 review
0 helpful votes
  • Send Message
February 6th, 2020
Verified site experience

Heard that it's fast and stable, not from advertisements but from actual users

Most importantly I need to $#*! off the GFW of china asap.

johnh4219
1 review
12 helpful votes
  • Send Message
November 25th, 2022
Verified site experience
• Updated review

I have been a loyal customer for several years. Every one of your employees always treats me well. I also use Hostwinds for my web development clients.

I am a loyal customer
March 8th, 2022
Verified site experience
• Previous review

I am a loyal customer. I just did not realize I had an old card on file. I never meant to leave. There are too many good things to mention of your customer service.

I am a loyal customer of several years
December 31st, 2021
Verified site experience
• Previous review

I am a loyal customer of several years. There are bigger and cheaper hosting companies, however, no one can compare to the customer service and support at Hostwinds. I recommend them for any hosting requirement.

I have been an established customer for over two years
September 30th, 2020
Verified site experience
• Previous review

I have been an established customer for over two years. You folks have never failed me. Although technical issues are rare with your awesome service, when I did have one, you were all very knowledgeable. If there was something one of you did not know, then I got an honest "I am not sure. Let me ask someone who would know for certain." Customers admire honesty above ego. You folks do amazing things. It is most logical that I choose you for upgrading my services. Bluehost may be cheaper, but I never once got the same personal touch with them that I get with all of you in every chat, e-mail, or call. You listen. You relate. You are personal and professional. Good job.

marcc298
1 review
11 helpful votes
  • Send Message
January 4th, 2021
Verified purchase
• Updated review

Access via RDP works fine from my MacBook Pro. I'm trying to install an MT5 platform, and am not experienced sufficiently for that, so finding a little difficulty setting that up. I appreciate most people will be sufficiently better versed than I, but an option for some guided tutorial on first entry would help me. (unless I have by chance simply missed one that's already there...)

Reason I chose this business:

Recommended by forexflexea. Read recommendations. Awards/recognitions. Backups and 'managed' server options look good.

Reason I chose this product:

To run an MT5 terminal with an EA. I work from my Laptop which may be offline, so I need a fast always-on reliable server to keep the beast operating 24/7. Nice that I can connect through my iPad too while moving around...

Value
Shipping
Quality
Recommended by forexflexea
January 2nd, 2021
Verified site experience
• Previous review
stephend1375
1 review
0 helpful votes
  • Send Message
January 9th, 2023
Verified purchase

Had a nice clean and easy online checkout. The services and rates where easy to find, easy to select a plan, and a simple quick checkout process.

Reason I chose this business:

I’ve used Hostwinds in the past years ago for a previous website and had good experiences with them. So when I decided to launch a new company Hostwinds was where I went.

Value
Quality
smithy15
1 review
0 helpful votes
  • Send Message
June 24th, 2022
Verified purchase

Though l don't known where my coupon from, it help me save about $4 per month. Hope hostwinds could provide more coupon for consumer.

Reason I chose this business:

A tutorial on GitHub help me construct myself vps service, l just fellow the tutorial’s step.

Value
Quality

Q&A (4)

Question:

Is hostwinds a scam or a legit company?

Answer:

They are a legit company but with scammy business practices

By amplify r.
See more answers (3)
Question:

How easy is it to get a hold of customer service at hostwinds?

Answer:

Customer support is easy, and we offer 24/7 communication in multiple ways. Communicate with our Live Chat agents instantly by visiting our webpage and opening our chat window. Upon doing so, you will immediately communicate with an agent to help answer any questions or help direct your concern to the correct department efficiently. Our other departments, such as billing and technical support, can be communicated with by creating a ticket within our ticketing system at any time.

By Dustin W.
See more answers (2)
Question:

Do a little digging, and you find anyone can rent space on hostwinds...

Answer:

Hostwinds does offer global hosting services worldwide as long as they are used for lawful purposes and not part of a US sanction.

By Dustin W.
Question:

Hello, can i ask what your company provides?

Answer:

Hello, Thank you for reaching out to Hostwinds. We provide web hosting services from Shared Hosting (for individual or small business sites) to VPS Hosting for both Linux & Windows. We also offer Reseller Hosting services wherein you are able to sell Hostwinds' hosting services while our technicians take care of the technical matters. If you have any further questions about what services we offer, please feel welcome to reach out to our support team anytime 24/7/365 either via Live Chat (www.Hostwinds.com) or phone (888-404-1279). Reaching out to them will be the best way to receive answers to your questions regarding our hosting services.\ We hope you have a wonderful day! Kind regards, The Hostwinds Team

By Peter H.,

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About the business

Hostwinds is proud to be one of the best web and cloud hosting providers on the market. We stand out from the rest by providing reward-winning 24/7 support, fast hosting, dependable services, and affordable pricing worldwide. Our customers remain happy at Hostwinds, knowing their needs are cared for and in trustworthy hands.

Join our incredible hosting family today!

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erinc318
Peter H.
Typically responds within 15 days

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