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Hily has a consumer rating of 3.24 stars from 144 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Hily most frequently mention new people and good app.Hily ranks 24th among Dating sites.
This company responds to reviews on average within 7 days
No positive highlights yet
I met my boyfriend through Hily, which is quite funny because I had my settings for locals since I had just moved out and wanted to connect with new people in there, but for whatever reason the algorithm showed me people from another states or even another country (which btw led me to know really nice people, some I still talk to, because yeah, despite the dating apps' reputation, this one has a lot of interesting people and no bs at all). So, thanks to that is how I met my future husband, although at first I just wanted to get some tie dye shirts he happened to display at his profile -no idea if he was trying to sell em- but I decided to ask if he had some shipping to Mexico and that's how the story begins. Long story short, we are +2 years in and about to get married! So, even if your algorithm is weird or has some error going on, I had to quote Bob Ross as a short way to describe your app "We don't make mistakes—we have happy accidents" Thank you, Hily!
Was gonna sign up, but change my mind. Hily stole my card info from my Google account and charge my cash app $15.89 and I never actually completed the sign up. That's how I know something fishy going on. Hily steal my money from cash app, then it takes cash app 15 days to dispute. FOLKS IS HILY & CASH APP SCAMMING PEOPLE. CLASS ACTION LAWSUIT?!
I met my boyfriend through Hily, which is quite funny because I had my settings for locals since I had just moved out and wanted to connect with new people in there, but for whatever reason the algorithm showed me people from another states or even another country (which btw led me to know really nice people, some I still talk to, because yeah, despite the dating apps' reputation, this one has a lot of interesting people and no bs at all).
So, thanks to that is how I met my future husband, although at first I just wanted to get some tie dye shirts he happened to display at his profile -no idea if he was trying to sell em- but I decided to ask if he had some shipping to Mexico and that's how the story begins.
Long story short, we are +2 years in and about to get married!
So, even if your algorithm is weird or has some error going on, I had to quote Bob Ross as a short way to describe your app "We don't make mistakes—we have happy accidents"
Thank you, Hily!
Dear Mare! Thank you very much for sharing your experience with us. We are delighted to hear that you found your soulmate through our app. Our algorithm is based on the filters that users choose. However, once they run out of people who fall under them we show the best possible options for them. Once again we are happy to hear that your story has ended with a "happy accident." Such stories only motivate us more to work harder and better the app for our wonderful community.
Was gonna sign up, but change my mind. Hily stole my card info from my Google account and charge my cash app $15.89 and I never actually completed the sign up. That's how I know something fishy going on. Hily steal my money from cash app, then it takes cash app 15 days to dispute. FOLKS IS HILY & CASH APP SCAMMING PEOPLE. CLASS ACTION LAWSUIT?!
Dear Mario! I am really sorry to hear you have such an opinion about our app. However, let me point out that we do not charge users as we do not have access to your payment information. Please get in touch with the relevant store (Apple store/Google Play Store) if you believe you were wrongfully charged. For further issues or concerns, please feel free to reach us via Live Chat or support@hily.com email address. We would also be happy to look into the charge and do our best to assist you further with the matter.
I usually don't take time to write reviews. I think it's important for employers to know if or (in this case) "When" a Representative of there Support Team / Staff has genuine Concern for a Consumers issue, and this lady did as so. My issue was resolved timely and I felt as She Text, She just Might of had a Smile, on her face. In turn made Me Smile! Thanks for kind service. HILY " Service With a Smile!"
**FREDS AUTO SALE** Carson City, Nv. *******
Greetings from Hily app! We are grateful that you took the time to share your five-star rating with us. Our customer's satisfaction is our priority, and hearing such an amazing review encourages our team to work even harder to improve our app. Thank you once again for such kind words; we greatly appreciate all our users' opinions, and if you happen to have any further suggestions or questions, please do not hesitate to contact us either through Hily Live Chat or support@hily.com email address.
Hily, keep doing what you're doing and don't even bat an eye on the haters. Very solid app, made even better by the support team. You can tell there's been a lot of thought put into the app, and personally I really appreciate it. Easy 5 stars for me!
Thank you so much for your warm words! We have put a lot of hard work into making Hily a completely unique experience, and the fact that you are enjoying it so much makes us absolutely ecstatic! We vow to continuously improve our app that your experience is always better than it was before, and if you have any specific thoughts on how we can do so, please do not hesitate to share with us through support@hily.com, or through our in-app live support chat. Your opinion is invaluable for us!
Girls are not real. Only response you'll get are from someone states away. Then they blame the play store for no refund and then they blame Hily. It's a scam
Tip for consumers:
Don't, you will loose your money
Dear Joe! Thank you for your review. I am sorry to hear you have such an impression of our app. Our moderators work hard to eliminate all fake profiles. However, once you see a fake profile, we would appreciate it if you can report it so our moderators can double-check. Regarding the distance filter and refund please either contact us via Live Chat or support@hily.com email address and we will double-check the issue. Thank you in advance!
This app has a really nice looking UI- very different from others I have seen which is a good change. However, there really does not seem to be mischievous that sets this apart from other dating apps.
Thank you for your review Chris! Your opinion is very important to us. I would like to mention that we have actually introduced a lot of features that differentiate us from other dating platforms, and one of our newest additions is the ability to livestream. A lot of users have been enjoying it since it has been introduced, and I highly suggest you try it out as well in case you haven’t done so yet. We always strive to improve Hily, and if you happen to have any ideas or suggestions on how we can do so, please do not hesitate to let us know by contacting us through support@hily.com, and sharing with us. We’d love to hear you out!
This is a very barebones dating app, there's really nothing special about it. They try to promote this livestream feature but honestly that's not what dating apps are for, if I would want to watch a livestream I'd go to IG or twitch. After that the app just feels barebones, just another Tinder copycat. It's functional tho.
Hey there Manuel. Thank you for taking your time to review our app! I’m sorry to hear that you did not enjoy our streaming feature in Hily. We aim to regularly innovate on the concept of a dating platform to keep things interesting, and the ability to go live is one of our such innovations. If you have any ideas or suggestions on how we can further improve Hily, please do not hesitate to let us know through support@hily.com. Your opinion really matters to us!
The app is relatively easy to use, but I was a bit confused about some of the features. Luckily the support live chat was super useful, as they helped me clear out any confusion. The customer support is definitely the main selling point in my opinion.The app itself is pretty good too :)
Thank you so much for taking your time to write this amazing review! We are very glad to hear that you are enjoying our app so much, and our support team will be ecstatic to hear that their service to you has been so helpful! Our entire team works tirelessly to ensure we deliver the best experience possible, and your opinion is very important to us!
So I downloaded Hily for the first time ever and it said that I can't start an account because my account has been disabled because something did follow the guidelines. They told me the only way that I could reset it would be to send in a government ID to prove my age. So I think this is the biggest scam and waste of time. I can find better dating sites that don't ask for government documents. This is just 100% bs.
Dear Bella, I am really sorry you drew such bad conclusions from our actions. Please know that an identification document is required to prove your age only. The reason behind it is that our app is only available for 18+ users, and we double-check the age once we encounter any suspicious activity. This is done to ensure our users' safety and make sure all of them follow our terms of use. Feel free to contact us through support@hily.com email address to restore your account if you are already 18+:)
As I asked a question about billing and having no idea the subscription was in my Apple ID and how Hily was taking a payment out from cc she assisted me with a breakdown step be step on how to vie my account and delete it for that matter, as she continues to explain automatic billing.and from that point I was understood on how the whole presses went each month.
Even though it was via text messages I could feel the care and help they gave me.
To making sure I was all set before they session was completed.
Hoe thankful and understanding I knew my answer thank you again for your,
Personal and profecssimal help
Chris
Greetings from Hily Team. Thank you very much for sharing your review regarding our support team. We are happy that you were satisfied with our service and your issue has been assisted in a proper manner. One of our team's goals is to provide high-quality customer assistance and make sure all of our users' questions are answered. If you happen to have any ideas or suggestions, do not hesitate to run them by us either through Live Chat Support or support@hily.com email address. We would be more than happy to hear them out!
I'm honestly not the kind of person that likes to spend money on apps at all. So when I got the offer to try out the free trial of Hily, I had no intention of later purchasing the full subscription. However, after just a week of using Hily, I finally made my first purchase, because I really enjoyed the trial. Honestly, if you're just as skeptical as I am, just give the trial a try and see if you like it or not.
Hi there Greg, and thank you for taking your time to write such a wonderful review! I’m very glad to hear that Hily has helped dispel your skepticism about in-app purchases. One of our top priorities is transparency with users, and it can be seen first hand in our subscription model. We constantly strive to improve Hily, and you can help us in this process by sharing any ideas or suggestions you might have. Your opinion is very important to us!
I've tried an lot of online dating sites Bumble, Tinder, etc never really had an lot of luck with them but reading some of the reviews online regarding these sites most people haven't had an lot of luck either! Haha So i try this Hily site sounded promising supposedly they give you an free trial for seven days that's cool I'm just go an average looking guy and was really impressed that this site looked like it had real people on it not photos of fake models like an majority of the other sites! So I'm thinking this site is actually working I'm receiving an lot of likes not necessarily from women i'd be interested in but hey SOMEONE likes me! Haha Less than an couple of hours after I signed up the site is already asking me to pay to see my likes now haha Hey what happened to the free trial? Haha you guys we're doing so well! Haha sorry you just lost another potential customer!
Dear Scott, we are sorry you had such an experience with our product. If you activate a free trial but it doesn't work, please restart the app. Usually, this fixes the issue. However, if not, please contact our support team via Live Chat in the app or via email (support@hily.com). Our support agents will look deeper into the issue and fix it as soon as possible. Your trial will be activated, and you will be able to enjoy premium features of Hily app.
Way better than I expected, truthfully. Probably because it's a little lesser known. But it definitely has less bull$#*! and fake profiles. Those things are so damn easy to pick out. And their customer service is pretty damn wonderful! Anywho, this app is def worth a shot.
Hey Grant! We are delighted to hear that your expectations were exceeded and you had a positive experience with our app. Thank you very much for your review! Our team will be happy to hear that their hard work has paid off! If there is anything we can do to serve you further, please let us know. You can reach us either through Hily Live Chat Support or support@hily.com email address.
The only good thing that I could get from the lockdown was possible because of Hily. I was at the top of my boredom, so I decided to look for a good app to meet people, and that's how I found Hily. It provides an excellent platform to discover new people and also share personal content. But, the best part of all is that, actually, I just started dating someone a couple of months ago, thanks to the matches feature of Hily. I'm forever thankful and I strongly recommend Hily for the ones looking for friendships, dating or just having a good time.
Tip for consumers:
Make sure to be 100% real. People don't like catfishes. It is an atmosphere full of positiveness and honesty to enjoy connecting with others.
We really appreciate you taking your time and sharing your experience with us! It warms our hearts to hear that Hily helped you out of boredom, and even more that you actually met the right person just for you, and got into a relationship. Your tip is very accurate, since creating new relationships is based on trust, which can be difficult over the internet. Luckily we have several verification methods to help users confirm their identities. I wish you good luck in your relationship, and if you happen to have any suggestions on how we can even further improve Hily, please be sure to let us know through support@hily.com. Your opinion is invaluable to us!
I had an issue regarding my account being accessed without my consent and the service was very helpful. Good vibes all around.
Dear Aidan! Thank you very much for your review, as feedbacks like yours make our day because it makes all the hard work worthwhile. It is fantastic that you received excellent service, and your issue has been addressed in a proper way. Please do not hesitate to contact us in case you happen to have any further feedback or questions regarding the app. You can reach us out either through Hily Live Chat or support@hily.com email address.
"FREE" to use app, but when you want to start the free trial you still have to get a subscription. Without purchasing you can't really do anything, Horrible
Hello there Jonathan, and thank you for your review. Firstly, I would like to address the title of your review, and clarify that in Hily, you can set your distance to anywhere between 10 and 200 miles, and if you wish to, you can also increase it to 200+. Additionally, we have a global search option which further increases the distance you can search in, as you can set your search location to anywhere you want. Lastly, I would like to mention that while Hily has paid features, they are completely optional, as all of the basic features in the app, along with streams and stories are completely free of charge.
I would definitely recommend it to others I love hilly it's great haven't had any issues at all an team service very helpful
Tip for consumers:
Don't be afraid to ask team support service for help they are super nice an answer back fast haven't had any issues so feel free to try
Dear Brianda! Thank you very much for taking the time to write such a wonderful review. We are happy to hear that you had a great experience with our app and are willing to recommend it to others. Please do not hesitate to contact us for further feedback or app-related questions. You can do that either through Hily Live Chat or support@hily.com email address.
I only just joined and today they said my account is suspended for being underage, I'm 50. I don't believe anyone reported that. Now they are asling for my Drivers license to restore my account. Oh hell no! No dating app has ever asked for that. Super sketchy and I deleted it immediately.
Dear Angela! Thank you very much for leaving your feedback. We are sorry to hear that. You are dissatisfied with our service. We take various measures to make sure that all The users in our app are 18+ and one of them is to verify users' accounts who look underage. Please contact us either via Live Chat or support@hily.com email address and we will double-check your case and assist you further with your matter. Thank you in advance!
The app is promising but there are a lot of improvements to be done. An example is removing most ads that are showing in the application and making it more user friendly.
Thank you for sharing your experience with us Clara! Your opinion is very important to us, and your feedback is much appreciated. We understand that popups with subscriptions might be confusing, but at Hily payments are not obligatory. You are free to use all basic functions without any Premium Subscriptions or Trial. We always strive to improve Hily to the best of our abilities, and we would be incredibly thankful if you would share with us a more in-depth review so that we can fix any lingering issues you might have. If you do decide to contact us, you can always do so through our Email address at support@hily.com, or through our in-app live support chat. Thank you once again for your feedback!
Amazing service 10/10 200,000 out of 10 I really couldn't be more happy with the app and all the features are so amazing.
Dear Evan! I would like to thank you for your positive review. We are delighted to hear that you are satisfied with our service and enjoy our features. In case you need help or will have further feedback please do not hesitate to contact us either through Hily Live chat or support@hily.com email address.
`Ideal App for those who are looking for someone outside their area
PROS
- Easy to sign up
- Fast Loading times
- Zodiac feature helps a lot of users
CONS
- More FREE Features if this App wants to compete with other existing Dating Apps
- Availability for other Countries
- Limited Notification
- Sometimes "&" became "amp"
Dear Jericho, thank you for taking your time to write this review. I’m very sorry to hear that you had location issues while using Hily. The app shows you all of the active users within your given distance filter, however, once you run out of them, you will begin to see all active users. We’ll do our best to populate Hily with new users so this issue does not occur anymore in the future. Your feedback is very important to us, and if you would like to share a more in-depth review or inform us of any other issues interfering with your experience, please do not hesitate to contact us through support@hily.com, or through our in-app live support chat. Thank you for your understanding!
Easy to use app and love the layout. There's a lot of uniqueness to it that helps get matches to your liking
Dear Jake! Thank you very much for your positive review. We are happy to hear that you have a good experience with our app, and we appreciate you taking the time to leave us this review. Please feel free to share your further feedback or questions via Hily Live Chat or suppurt@hily.com email address.
This app is a really great way to connect with new people, it has live chat features, follower features, it's a social media platform in itself.
Tip for consumers:
Only use premium if you are going to use the app consistently, not for a quick Friday meet up.
Dear Jared! Thank you very much for taking the time to share your feedback. We are delighted to hear about your fantastic experience with our app. We will share this review with our team to let them know to keep up the amazing work. Please do not hesitate to contact us if you have any suggestions or questions regarding the app. You can do that either through Live Chat Support or through support@hily.com email address.
Holly is an excellent dating app! I love how user friendly it is and the members are right up my alley…
Greetings from the Hily team. Thank you very much for taking time to write such a wonderful review. We are thrilled that you are satisfied with our service. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you very much for your kind words, and we look forward to hearing from you again in the future if you happen to have any questions or feedback. You can always contact us either through Hily Live Chat or support@hily.com email address.
Greetings from Hily Team! Thank you very much for your question. Our app is made to help you to connect with people and find your possible best matches. With more than 20 mln users worldwide, we make it easier for people to meet each other and make meaningful relationships or make friends. If you still have not tried the app, I would suggest you give it a try. If you ever have any app-related questions, please do not hesitate to contact us either through support@hily.com or through our Live Chat Support through the app. We will be happy to hear back from you again.
Hello there Kat, and thank you for showing interest in our app! Unfortunately, the question you have asked is not clear, and we have to kindly ask you to please elaborate it. Once you do, we'll be happy to answer your question as soon as possible. Additionally, don't hesitate to ask any questions you have regarding Hily through our support Email address at support@hily.com, or through the live support chat which you can find in the app itself.
Greetings Kaitlyn! Since Hily is a dating platform, our primary goal is to help you meet new people and make new friends and potential love interests. That of course implies that you can indeed contact users that you have met in the app, however, you'll likely need to ask for contact information in order to establish a connection from outside the app. If you happen to have any other app-related questions, please do not hesitate to ask us. You can do so through our support Email address at support@hily.com.
Hi there, and thank you for showing interest in Hily! Unfortunately, as of right now, we do not have a hotline through which you can contact us, however there are other ways of reaching out to us. Hily has an in-app support chat if you happen to have any app-related questions. Additionally, you can always contact us through our support Email at support@hily.com. We'd be happy to answer any questions you might have.
Hily is an online social discovery application, which allows people to chat, meet, make new friends and have fun together. It’s designed to help build sustainable relationships based on people’s real interests and preferences, while also adding high levels of security and deep offline user engagement. Hily’s keystones are its analytics and machine learning core. The most interesting things on Hily happen when a person actively uses the application, swipes left or right, writes messages etc. Based on this information, we identify the interests and preferences of each user - things like whom this person REALLY likes and which potential matches will generate the most activity.
Dear Saif! Thank you very much for your review. We are pleased to hear that you have such a positive impression of our app. We work hard to provide such a service, and it warms our hearts to see that reflected in your experience. Please feel free to contact us in case of further feedback or questions. You can do that either via Live Chat or support@hily.com email address.