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    Grindr

Ratings On Other Platforms

Trustpilot
1.1 / 5
Better Business Bureau
1.1 / 5
Corporate Values

Overview

Grindr has a consumer rating of 1.19 stars from 154 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Grindr most frequently mention customer service, fake profiles and drug dealers problems.Grindr ranks 11th among Gay Dating sites.

  • Service
    30
  • Value
    29
  • Shipping
    13
  • Returns
    17
  • Quality
    26
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
17
View ratings trends
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What reviewers want you to know

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Critical highlights

  • Evil attracts evil, and if you don't have any customer service at all, you have NO chance of expanding.
How would you rate Grindr?
Top Positive Review

“Account banned”

Alex B.
3/5/20

Recently grindr banned my account with no specified reason of it. I did not violate community guidelines. But i can not log in or make a new account at all. I contacted grindr support and they said that the ban will not be lift. Dose anyone know a solution?

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Top Critical Review

“Terrible, waste of time.”

Stephen F.
12/3/22

At one time when this site got started it was pretty good, but not any more. Between the completely phony ads, to the hookers wanting drugs or money, to the prick teasers playing games, this site is a joke. Too bad you can't give negative star reviews because Grindr would get a -5 stars. Pass them by and save your money.

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Reviews (154)

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customer service (13)
andrewt1298
1 review
0 helpful votes
  • Send Message
January 26th, 2023
Verified purchase

Purchased "top" level subscription. Suspended without a reason being offered. Waiting a long time to hear result of appeal against suspension. Meantime lost everything, past contacts, messages (including exchanged email addresses and numbers and pictures), details of favourites, contacts. In my view "not guilty" of anything. Trying to get refund of access payment (originally was for a year, about six moths left) unsuccessful/unavailable. Lousy service, think thrice!

Tip for consumers:
Avoid

Products used:
Grindr

Service
Value
Quality
alexb636
1 review
25 helpful votes
  • Send Message
March 5th, 2020

Recently grindr banned my account with no specified reason of it. I did not violate community guidelines. But i can not log in or make a new account at all. I contacted grindr support and they said that the ban will not be lift.
Dose anyone know a solution?

stephenf1379
1 review
0 helpful votes
  • Send Message
December 3rd, 2022

At one time when this site got started it was pretty good, but not any more. Between the completely phony ads, to the hookers wanting drugs or money, to the prick teasers playing games, this site is a joke. Too bad you can't give negative star reviews because Grindr would get a -5 stars. Pass them by and save your money.

Value
Quality
paulr2459
1 review
0 helpful votes
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December 14th, 2022

Although the gay community elected to use Grindr as a method to cruise, the product itself is constantly unstable and regularly down for a reason or another. Memberships are extortionate and do not reflect the level of service the app offers. Customer service is inexistant and one is treated simply as a wallet cash can be extracted from. Replies to issues raised via the help system are pro-forma, issued by a computer. Being aware of issues and glitches slowing down the app or getting it down is one thing but experiencing, first hand, the treatment reserved to customers by their customer service is quite a different experience all together. There is no surprise in finding out mass migration from Grindr to competitors like FabGuys or Scruff... Reasonable membership cost, reliable apps or platforms and issues are treated and solve by human beings who treat their customers like ones.

Tip for consumers:
Do not use

Products used:
Grindr Unlimited

Service
Value
Returns
Quality
lg467
2 reviews
0 helpful votes
  • Send Message
October 26th, 2022

Like most gay dating apps, this is no longer an app just for gay men. "Queers", women, trans men everywhere. Grindr wants to please everyone, so why not just kick out real gay men and let everyone in.

Service
Quality
thomasa1197
1 review
4 helpful votes
  • Send Message
April 11th, 2022
Verified purchase

I just didn't feel like these folks had the consumer's best interest. Also I felt they tracked your conversations and adjusted your feed more as a retaliatory procedure. I had paid for 90 days and felt that once they received my funds. They no longer had to communicate one on one about any mistakes or advantages in the usage! Bye Grindr you suck! My opinion.

Service
Value
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stephene754
1 review
0 helpful votes
  • Send Message
October 12th, 2022

Grindr is getting greedy they have cut down the free views you can have now they only let you view the resent taps all the other taps you have you've got to upgrade to view them it looks a thought it will be a pay site only before long as if the don't make enough money from there advertising its just pure greed

wesleyt32
6 reviews
11 helpful votes
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April 23rd, 2019

Works as it should. I've never had any trouble with getting banned or my pictures having to be censored etc. I will say it is rather buggy and the guys on here are rather shallow but as an app is not terrible. I've used it since they launched and they've done a long way. Their prices for premium membership is absurd however and I won't pay it. (20 bucks a month)

mm1457
1 review
0 helpful votes
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November 26th, 2022

The app was nice in the beginning, then they started to make money - it's fair as no service is for free.
Then they wanted more money - ok advertisements and paid accounts with more functionalities... now they became unlimited greedy. Paying for Xtra account (subscription for a whole year) and they changing rules during the game, removing existing and basic functionalities which I pay for. And forcing to buy the highly overpriced unlimited version. Not gonna extend my subscription as I pay money and receive not much more than in a free account.
Not mentioning they they have no control over age verification and daily spams, and aggressive escort profiles.
They should be suied for using the LGBT+ community as they became main app for us and they're using the situation in very inappropriate and greedy way.
Very bad strategy. I hope their position will be taken over by new app which os not only looking to get money from us.

Service
Value
Shipping
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Quality
abdulm75
4 reviews
0 helpful votes
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September 26th, 2019

Very good and useful I like this uses I useful for this I aspire for this
Very goodness happiness crazy useful

robw473
1 review
1 helpful vote
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May 2nd, 2022

Grindr autobarn is a money maker for the company.
The staff say sorry lots but don't mean it.
Site should be investigated for criminal offences, stealing money and personal information.
Poor service don't waste your time.

Tip for consumers:
Stay away from them all together

Products used:
Unlimited

Service
Value
Shipping
Returns
Quality
jeffreyr460
1 review
0 helpful votes
  • Send Message
April 4th, 2020

https://grindr.en.uptodown.com/android/download/*******
Grindr previous version works better that latest version

walterb467
1 review
0 helpful votes
  • Send Message
February 14th, 2022

I have been banned so many times on grinder that I now realize it's not worth the effort to convince the gods of gay hookup sex site that they allow to many customers to be blackmailed or blackballed
For the most trivial reasons and if ur pictures are more attractive than some old crows that get jealous you will be banned.
$#*! GRINDER

Service
Value
Shipping
Returns
Quality
steveu246
1 review
1 helpful vote
  • Send Message
June 10th, 2021

Endure the free version, if you must, but this once promising site has gone to $#*!. Drug dealers, prostitutes, spambots, unlicensed massages, and now women have turned this site into a joke. They have invested a lot of effort into developing pay features, but can't manage to keep fake profiles and the other things that will bring about their demise off their site. Destined to become totally useless.

jacko463
1 review
2 helpful votes
  • Send Message
August 9th, 2022

It's not the fake profiles or drug dealers as mentioned above. It's their "Customer Service" - Recently, a guy started harassing me, pretending to know who I was / where I lived, etc. etc. I maintained my composure, which was difficult and informed him that I was not interested and asked that he stop contacting me. I reported him as Grindr encourages you to do. That was two weeks ago. I've blocked ever since. Even after multiple appeals (they responded that they made a mistake and my account would be restored. NOPE. Still blocked. So, my advise - NEVER contact them / never report anyone. I'm the victim of harassment. I followed all of the rules and tried to protect other members from this creep, yet, I'm blocked and it makes no sense. No good deed goes unpunished. It's ridiculous and unfair.

Service
Value
Quality
joem1787
1 review
2 helpful votes
  • Send Message
January 21st, 2021

Lack of any verification or photo or phone verification.

As a result, I've seen numerous illegal content, fake profiles of people pretending to be other people and anyone joining at any age.

Grindr aren't taking ownership of this seriously huge safety concern that is a wide spread issue and not just a odd individual case, as the reviews clearly show.

Their report "system" is none exsiting.

Needs to be passed on to authorities, as this is a safety concern in regards to verification and protecting others.

Service
Value
Shipping
Returns
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idrist6
1 review
1 helpful vote
  • Send Message
April 18th, 2021

During my time on this site, I have had the worst experience that I couldve imagined. I was mugged by a guy and his gang, and when I tried to warn others in the area, by writing on my profile, I was permanently banned, with no explanation. His profile was allowed to remain and he met others (probably to groom them. They came and told me). When I tried to complain and get a refund for my annual subscription, all my emails and messages were flat ignored. They had obviously banned my home IP and my phone IPs. There are drug dealers, muggers, con artists, prostitutes, violent people, hidden profiles, no security measures, terrible customer service, it is the most expensive, you get stood up a lot, people are rude, nearly everyone is practicing unsafe sex. I was a victim of crime twice through this site, and they offered absolutely no support or advice, they just banned me for posting a warning statement to my community. It's a terrible site and the owners do not care enough to even explain why you get banned, even when you point out that you are entitled to information under Data Protection laws. They do not deserve their licenses. They should not be trusted with public safety.

Tip for consumers:
There are plenty of other sites to use that are safer and customer service is good. Use those.

Products used:
Pro annual subscription - a refund was refused and emails completely ignored after that.

I have gone on to use 3 other cheaper sites with better functions and far more profiles available to view.

johnl3284
17 reviews
14 helpful votes
  • Send Message
June 19th, 2021

Truly pathetic i got banned for reporting scams hookers drug dealers money seekers spammers seems the Chinese masters who own it just say in breach of the terms and conditions ban. Seems admin needs to grow up they say they make Grindr safe no way is that true. Grindr actively promotes all the above bans loyal members daily you would get spammed 20 times from other seekers for websites, scammers fake profiles

Tip for consumers:
avoid at all cost

Products used:
grindr free

Service
Value
Shipping
Returns
Quality
hansb22
1 review
1 helpful vote
  • Send Message
November 14th, 2017

I enjoy Grindr for meeting guys on my travels. All the bashers here seem pretty frustrated... we all ourselves make up the app... I simply ifnore the headless torsos No Problem. There is one annoying bug! The settings of metric system do not get saved! Grindr is an American based app so they keep switching to US Imperial system... just wonder if it had been the opposite would Grindr have tackled this bug?

buzzr4
3 reviews
3 helpful votes
  • Send Message
July 22nd, 2022

The owner is a communist chinaman and the way the app is run, with idiotic rules, data collection is indicative of that, plus people get banned for no reason, which is a classic chinese method for social networking apps. Boycott china, boycott this app.

Tip for consumers:
use a burner phone cos it wants your IMEI (phone serial number) to sign up.

Service
Value
Quality
johns5712
1 review
4 helpful votes
  • Send Message
January 26th, 2020

I've read countless reviews of the same thing. People being banned for NOTHING and being given no reason.

Don't join GRINDR. Switch to other apps.

Grindr is worthless as a company. They are data mining our information.

paulh1761
1 review
1 helpful vote
  • Send Message
January 29th, 2021

This grindr app is becoming so frustrating to use. As a free member I have no issues with watching short ads to help keep grindr free however now you can no longer browse in privacy because most ads come along with full volume sound and now going for more than 10 seconds, further more ads that won't closer and when they do just go to another ad. Clearly their bots don't work very well either so many and constantly profiles messages and taps either fake, escort/massage or leading to external sex sites. Constant app updates that never seem to resolve other issues on the site. It's certainly not the way to inspire me to pay for a membership to a site that is so unstable

Service
Quality
charlesj17
96 reviews
122 helpful votes
  • Send Message
February 22nd, 2021

I have never used a gay dating site. I am 66 years old and just broke up with my partner. I joined Grindr because I knew my partner had used the site. Boy, was I naive. Most of the participants wanted to meet at my place only. Sounds like a great way to look over my residence for future burglary! And some participants sounded like trash. Maybe I'm living in the past, but with all the other comments I've read from other reviewers, it sounds like Grindr is a trap and a snare.

Tip for consumers:
Don't. Pure garbage filled with deceit, lies and hidden agendas.

Products used:
Gay Dating

Service
Value
Quality
joeym172
1 review
0 helpful votes
  • Send Message
October 26th, 2021

I've been using Grindr for ten years. I have witnessed it's rapid descent into dumpster fire. The subscription went from €6 a month to €20 a month only now you get LESS features, as they want you to pay €40 a month for the unlimited membership… really it's a con.

On top of that the app is owned by straight people who don't care at all about our community, just profits. They also use algorithms to permanently ban members, I was permanently banned recently despite not breaking ANY rules (as I said, I've used the app for ten years and I know exactly what is and isn't appropriate and what breaks the community guidelines) and with no reply from the team despite numerous attempts to contact them, I assume they are doing this to steal money. AVOID.

I've also now sent them a GDPR request which legally they must fulfil, if you are an EU citizen I recommend doing this as well as they legally have to hand over any and all data they hold about you, including any internal notes they attach to your file.

I beg all queer people, leave this app and let's find a new place to communicate, play, and celebrate our sexuality

Tip for consumers:
Avoid, avoid, avoid. And never EVER pay them money. Find a queer community app that is fun and supportive, not one that is abusive and extortionate.

Products used:
Xtra subscription

Service
Value
Quality
damianw49
1 review
0 helpful votes
  • Send Message
January 2nd, 2022

Pros-i like its free and very few are nice, cons however I don't like how some people there are distant and only care about themselves most of the time on there, it's not good for meeting, I live in area with not much ppl in my town, however 20 miles away is a big university, some of them college guys are not good ppl and are money users, most of ppl(the college university $users)on grindr would have sex with pretty much anyone, however they get mad at you because they want you to do what they want you to do, I haven't done illegal stuff on grindr and won't do it.

Q&A (8)

Question:

How much does it cost is it free membership?

Answer:

19.99. But chances are high that they will ban your profile after you've paid for subscription. Grindr has taken to stealing money from consumers by banning accounts without giving any reason. My patience ran out and I switched to http :// GCamsYou.com I like it much better! Boys provide great entertainment and solid support. No tricks with bogus charges and sudden ban. The best thing was actually having two dates offline! It's early days and I'm going with the flow and see where it goes, but so far it's the best platform I have dealt with. Don't waste your time on Grindr! They have lost touch with reality and turned into a total fraud. Catastrophic quality of people - scammers, bots, fakes, drug-dealers, etc and sneaky "support"! They don't police their own platform and don't value their customers anymore.

By Trevor Y.
See more answers (5)
Question:

Would anyone whos been banned by grindr and had their money taken or over charged without consent like to file a class action lawsuit against grindr?

Answer:

Yes. Please contact me at petermanwally@gmail.com. I'd like to know more about pursuing legal recourse.

By Walter P.
See more answers (4)
Question:

Why is it that my photo of me from the waist up is rejected as innapropiate, yet you allow photos of guys posing in there underwear..???

Answer:

Because Grindr is inconsistent. What do you expect from a less than mediocre website and obtuse management

By XAVI B.

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