Placed an order, and received notice of shipment the next day. Revisited the shipment email 3-4 days later, only to find out they provided me with a phony tracking number that could not be found in any major carriers' database.

Incredibly dishonest, not sure how their site is still online. AVOID AT ALL COSTS.

No international customer service reps to speak with! I called to return my $600 Chloe boots as they were too small and got an email days later saying sorry final sale! Do not buy from this site terrible company. Scammers!

Great customer service and fast shipping. We have ordered multiple times and very happy. Thanks a lot

This site may offer a fair collection of clothing, however the site itself is a major problem. I found that I could not peruse the site without signing up for an account. The site kept blocking me at every turn, insisting that I make an account with them. This is a serious security issue and is not a good sign for any site. See the attached PNG file for an example.

Had a few orders now all arrived on time and as discribed, excellent service and price, very satisfied with the products.

Excellent Quality-Excellent Service! I could not be more pleased with the quality of the products I have received, but more importantly with the really outstanding service!

Gilt sent me incorrect item /unordered merchandise! It's took days to reply on my email. Horrible customer service and unprofessional warehouse job! I don't recommend this company, most of the merchandises are "Final sale" and impossible to return.

Great service and really good quality, I am impressed. Shipping was fast and products were in good packaging. I recommend to buy from this shop.

I had to call GILT today regarding my order. I mistakenly put in the shipping to the wrong address. When I emailed them, they said they were happy to change the address via a phone call, but the Customer Service rep said that they can't make any changes to orders at this time. This is not the first time I had customer service issues with GILT. I only shopped here again because I had a credit from a previous customer service issue. I will not shop here anymore. Not worth the headache to deal with such poor customer service.

I purchased a table with six chairs for my patio from Gilt thinking since it's Gilt they have great product little that I knew the chairs didn't last longer than 5 months. What a waste of money I will never order anything from them again. I brought it up to their customer service and sent me an email that there is nothing they can do $1000 down the drain.

After reading a few of these reviews, I'm glad I'm not out more money than I am. My order was somehow sent to the entirely wrong address in a state across the country. I think it somehow conflated my Ru La La information with the address I actually entered as the address they sent it to was a hybrid of the two. I did not know the two sites were affiliated until I contacted customer service. Like everyone else, I was met with an "oh well." I was livid. They actually told me to try to contact the owner of the address where it was sent…

Tried to return a defective blanket that was $225
They do not take back opened items.
I'll never purchase from Gilt as they don't stand behind the products they sell.

My order came in a timely manner and I love everything that I order. Always great quality. Always pleased with excellent quality products. Always exciting to receive an order.

This company is total scam, we returned our item as instructed, received an email of item recieved by the warehouse but Gilt never posted a refund in our credit card. Contacted their customer service several times and finally someone advised to dispute it with our credit card since they never received the item even though we do have an email from them confirming the opposite.

Everything from designing, getting questions answered, the ease of the website. I would recommend this website to anyone, and will definitely utilize this service again for my next order.

Stay away from these liars. Amazing that they aren't stopped by authorities! Scamming people form the hard working money. They make their profits by selling 50%+ fakes and defective items. Just look at the reviews: of 50% bad. They were able to scare me over a fake Creed perfume I paid $360 and can't get my money back because of Final sale. They had the balls to tell me to file a claim with the credit card. Pieces of $#*!. Careful!
Stay away, pay more elsewhere and get what you pay for.

I have order many products through Gilt. Especially Predire Paris. I live in Florida I get all my stuff with 3 to 5 days with no problems. And the products are 100 legit.
I'm not sure why people are complaining about Gilt. If you buy on line it takes up to 2 weeks to receive things. There is a process they must go through.
The people complaining are the same people that complain in a restaurant to get the food for free.

My order was not even cancelled.Money was transferred back to my account without any notice. After a week parcel was "in transit". Customer service really unhelpful.And I paid for express shipping. It was a gift for my friend.Horrible experience.

Really outstanding service, very good attitude to the customers and prices are very reasonable, delivery was fast and my purchases came in good packaging

It takes weeks to get orders. It is legit and the return process is fast and easy... but if you need anything now... forget it.

I will never shop at Gilt again. There return policy is misleading and there is no one to speak to for international orders.

I have only ever used Gilt once, and it was to buy an obscenely expensive pair of Louboutins. When they did not fit, I was terrified because I had read the nightmarish reviews from people who had to go through hell to return their merchandise. I was positive that I was going to lose my money. I didn't sleep for a couple of days.

But... nothing bad happened. The shoes appeared authentic, and the return process was pretty painless. The only inconvenience is that I had to take them to a FedEx location rather than drop them in a postbox. But given what they cost, I would have done that anyway.