I am a fan of Gap for its quality and dedication to a classical style of apparel. You can find basic good quality clothing there, nothing posh or over the edge, but still very good to have in your wardrobe. Throughout my life I had many pairs of Gap jeans, some of them were my favorite ones, so I am really committed to Gap.

I placed an order from Gap on Black Friday. When I received the box there was only 2 items out of the 12 that I ordered As well as two pj onesies from Old Navy which obviously I didn't order from Gap. I called multiple times and finally after the 4th time they said they can't refund my money until I returned those two items. I tried to return them in person and they wouldn't return them and give me a refund for the items I never received. This is absolutely horrible.

Excellent Work! My product arrived much quicker than I expected and the workmanship was excellent. The fit of the items is also exact. Definitely using them again!

Love Gap and there is not a store near us. Tried ordering on lone - what a $#*!ty experience. Only 1/2 order came in package and customer service was no help. Only option was waiting 3-5 business days for something I bought last week, and then reordering it and waiting to see if this time they actually sent it! Feels like I got stolen from. Don't use their on-line mail service because they are a mess. Customer service hung up before I was done. Ugh. What a nightmare of a company!

I have had a wonderful experience buying products from this company. Charms arrived faster than stated delivery time. I would highly recommend buying from them.

I purchased a gift card online October 31,2022. They credited my account for $100 on November 1,2022. I have yet to receive the gift card. I have called customer service everyday for 4 days in a row and could not get one person to help me that could speak English or anyone in the USA. I kept getting the run around and still DO NOT have my gift card or my refund. I have been a GAP shopper most of my life and will NEVER shop there again.

Great job. Thank you for the quality, variety, and excellence in fashion. Fast shipping. Affordable prices. Thank you for all

I have been shopping at Gap for years. There is no longer a store in my city so I am forced to order online. I bought a flannel shirt on 12/26 that was discounted 40%. I never saw that it was a final sale. Any final sale I've purchased is discounted a least 70%. The shirt is too small and when I called to get a return I was told it was a final sale and not eligible for return UNDER ANY CIRCUMSTANCES. So now I am out $58 for a shirt I can't wear. THIS IS A SCAM. I will never give Gap my business again.

I was always happy with Gap clothes and their shipping policy, but this time my experience was disappointing. I ordered ten items for my kids, and even chosen ' not urgent' option for the delivery to give them time to do my order properly. But instead of kid's pajama, I received somebody else's bra!
And after talking to a customer service representative I learned that I need to pay one more time for my missing item! And only after they receive this bra, they will return my money. No trust at all, and so much effort to fix Gap's mistake...

I've always loved this store & their products. They have very good quality clothing for all ages. My mom would buy stuff for us every year when I was little. I have great memories opening Gap gift boxes with my brother around the Christmas tree & fireplace. Their prices aren't low, but they're worth it because they'l last long time due to the great quality. And you can always take advantage of sales/deals via email sign up.

All in all I had a good experience, I liked your professionalism and attitude to the customers, I will buy again from your store, thanks

Too expensive and things also delivered too late besides this sizes of gap are too small will never recommend buying from gap

Picture shows (Left) Gap l and (right) normal size L Sizes are not to US standards. I have yet to buy a size that actually fits the size I'm ordering.

So I got an email saying i got a card with then when I didn't and dons even shop there I don't recommend if I could give a zero I would we keep calling and they keep hanging up

I ordered 2 dress online and received my order not only late but both dress still have the store plastic security tags attached! I spent hours trying to remove it and hurt myself so I contact customer service and request a printed return label to send to so I can return it. They refuse and said company policy do not send out printed return label to customer. I already told them the nearest store to me will be hours for driving so I need to return it by mail but I don't have a printer to print, they still refuse to send me the return label and demand me to drive hours to the store to have the plastic security tags remove from store.
They are using overseas CS for online chat so they do not care how their customer felt and they don't care about return customer.

Not the best customer services. On hold two, three hours. Never respond to emails. I purchased Jeans and had a question about the size, but just got lucky that it's my size in the end, quality is good...

I will never purchase anything from this store again. I purchased online and by the time I received it tried it on and figured out how to do a return. It was too late to return so now I'm stuck with clothing that has zero value to me and I can't even get a refund. When I tried to call their customer service I got stuck with someone who didn't even speak English and hung up on me. Horrible experience.

I ordered a product from GAP but received the wrong product. When i contacted customwr service to request an exchange, was advised i could only reorder and purchase the same product again, and if i wanted a refund for the incorrect product, I would have to ship it back then wait 5-7 business days for a refund.

Placed the same order and surprising, rwceived the same incorrect product again. To date, GAP refuses to send me the product I've purchased from them twice, and hasn't refunded me for either product I returned. Therefore, GAP owes me over $60 for the errant products they sent me and I was forced to ship back; And, they owe me 2 of the exact same items I already paid for. The worse part is the chain of deceitful untruths provided to me by GAP "Customer Service" reps, who assured me they would reimburse me for the 2nd error they made that I, the consumer, was forced to resolve for them, as well as cover the cost of expedited shipping once the issue had been identified and resolved. All a complete and utter lie! None of it happened; just a few hang-ups when I was finally able to speak to a human being in "Customer Service". True story.

ABSOLUTELY DEPLORABLE and FRAUDULENT BUSINESS PRACTICES, and even worse service! Negative 72 stars.

This was actually the first purchase I'd ever made at the gap. I purchased the cozy slouchy sweater in green and I absolutely love it! I was a bit hesitant because their clothing typically runs smaller but this is one of the most comfortable sweaters I've ever purchased. Not to mention the color and soft material is wonderful. The online sales are especially great, clothing goes down to $8 and the material is just wonderful.

I really like this store! They have a large selection in all categories, at fairly affordable prices and good quality products. So far there is always everything you need - quite fast shipment, quality in line with expectations, good price, and cheap shipment (about 2-5 dollars). I will definitely order something again. I recommend shopping in this store.

I went to the store and fell in love with a bunch of dresses, but realized the prices were much better online. So I ordered online. Turns out I didn't like any of the dresses. Gap is the only store you can't return your online orders in the store. So I mailed them back, it's been 3 weeks and the packages have yet to make it to their facility. If returning in store I would have my refund back in a few days, not a few weeks. Never buying from the gap again. Hey Gap, it's not 1996 anymore, get with the times!

Great store! With a great selection and quality! Thanks to the staff for your service and for your work!

Gap: This review has to do with "Best Employee"
I have frequented (a lot) your store on Chestnut St. In San Francisco for years. Ree Diamond is just the best…always cheerful, but her best quality is "suggestions and choices". She has a personal interest for Gap making suggestions and ideas that might aid your HUNT. ……. Kudos REE‍