I purchased a swimsuit which I plan to return. I have contacted customer support service twice to ascertain the refund process and have not heard back from them. I realize I only have 15 days in which to return the purchase so time is important.
Why couldn't Fullfitall's refund policy be clearly stated on its website like most online vendors instead of requiring you email *******@fullfitall.com? Their refund process is inefficient especially when the customer receives no response.

Don't waste your money. Fullfitall is SHONKY as they come.
They'll send you (in my case) the wrong product then refuse to help you or give you a refund. AND you cannot generate a refund ticket as they website says. I regrettably spent up big for my first holiday in years only to go and buy something from an actual store instead. CRAP as all get out!

I've received no response from the e-mail (*******@fullfitall.com) to which one must send a return request. There is no way for a customer to initiate a refund via the website or from the e-mailed order confirmation. The policy on the website indicates a 30 day return window with free returns from within the US. This seems to be false.

Emailed them to return items, they gave me the address and I sent my parcel back tracked and signed, left it long enough then emailed them asking for an update on the refund, they told me a couple more days, I waited then emailed again and they offered me £20 back out of the £130 returns I sent and since I said no they have been ignoring me, on every platform, worst company ever

Have been contacting fitfullall to get an exchange, had one response then nothing, not abiding by their own returns policy & nowhere on website to submit return/ exchange despite them having instructions in their policy. NOT HAPPY

Do not purchase from Fullfitall. They deliberately failed to answer my return request until the return
Period had expired and then advised it was too late. Shonky as hell!

After 15 emails I finally get a return address sent to me
I did not receive one part of my order yet paid for it
The size 14 bra top to small and bottoms too big
Would not recommend their products at all
Serice was non existent.
The website had an AU but definitely based in China

Having received my payment, none of my emails or even messages on their Facebook page were answered. To date, I have still not received the tankini set I ordered.
I frequently shop online and have been doing so for years but this is the first time that I have not received the item I ordered or any reply to my enquiries from a company.
In my opinion, this company doesn't even deserve one star!

Firstly, beware of this Company. If only I had read reviews before ordering.
The Returns Policy seems simple enough. Fill out the Returns Ticket and post.
The only problem is you can't access the Returns Ticket on their website.
Send an email to Customer Service and they don't reply.
I bought 4 items, two were unsuitable, 1 was good but I needed to exchange for a smaller size and 1 I wanted to keep.
Looks like I just threw away $100 +.

The company will ask you to go through many steps for a refund. When you mail it back to the place they ask you to there isn't access to the address per USPS. Very frustrating, I would stay away from this company.

Chinese company pretending to be in Australia. Claim to have excellent customer service when they have none. Impossible to return goods or get a refund as they don't respond to emails. Blocked me on Facebook after I posted a negative comment on their site. Don't waste your money like I did.

If you try to return items, they wont give you your money back. They will negotiate endlessly to have you accept different items from them, but they wont refund your credit card. Very shady.

Be wary of this company and read all the reviews. After waiting for several weeks for the items half of the order was missing.

Read the other reviews, basically useless
Missing items from my order and absolutely no response to any emails or any other way to contact them.
Will be going through my bank for a refund

They would not respond to my email requesting a return. I threatened to contact PayPal if I did not hear from them. Finally I get an email with their address. I responded with send a prepaid label. Haven't gotten it so I filed a claim with PayPal for a full refund telling them this is a fraudulent company.

Warning - this company trade from China. Returning an item that does not fit would cost more than what I spent to purchase it. Disappointing!

This company is dishonest they will not let you return and offer you 30% of the value which you never receive. Don't know how they are allowed to trade in the UK.

They would not let me return items.
They said the postage costs more than the items (no surprise there)
They were very dishonest and sneaky.
DO NOT BUY FROM THEM.

Company does not respond to emails regarding exchange. Would not recommend purchasing g from thus company.

Cannot get in contact with this company. They do not answer emails. DO NOT DEAL WITH THIS COMPANY UNDER ANY CIRCUMSTANCES

Buyer beware do not buy from this company, costumer service is almost non existent if you need to return or ask for a refund you will not get it. Website states refund but they keep stalling with stupid request ie what is the order number.You will be blocked from FB if you ask a question or make a negative comment about refund on their FB site. It's the worse company that I have dealt with. Do not buy!