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    Freelancer

2018 CUSTOMER CHOICE AWARD
Corporate Values

Overview

Freelancer has a consumer rating of 4.66 stars from 14,056 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Freelancer most frequently mention support team, customer service and great experience.Freelancer ranks 1st among Freelancing sites.

  • Service
    896
  • Value
    780
  • Shipping
    530
  • Returns
    602
  • Quality
    784

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94.7%
Positive
2,363
Neutral
34
Negative
99
View ratings trends
329
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What reviewers want you to know

Positive highlights

  • I was able to chat with their support team and get all my issues resolved in minutes with their instant chat.
  • Freelancer is delivering excellent customer service.
  • 2018 Customer Choice Winner

Critical highlights

  • I accidentally pressed the Sponsor Bid button for one project and my credit card got charged.
  • Whats worse is that they had failed to credit my Freelancer account with the funds - 5 DAYS after the smash and grab!
  • I understand being cautious but not after verifying my identity including my bank account.
How would you rate Freelancer?
Top Positive Review

“Sincere helpful support from@JethroVerified”

Francisco M.
1/17/23

Today I've got impressed with a kind support *******@JethroVerified at Freelancer Verified Staff. He did kindly guide me to join the Verified Freelancer membership, and volunteered to solve my issue as well. At the moment I'm getting limited by the Verification Center for my slippery of mind with VPN mistake. With his warm support I would be able to get healthy back with my account. I really admire him for his elegant support manner. Thanks.

See positive reviews
Top Critical Review

“Worst Ever Freelancing App”

Saif Ullah T.
1/14/23

Them first deducted the amount from the card and a person message to give about 100(I'm not sure the amount) dollars to upgrade the account,I have overall experience that freelancers like me are not earning but freelancer app developer are earning by charging the verification or tick mark of your account as Upwork and fiver gave you the same and better facility free of cost! I'm deleting this app! And posting my worst experience with it on LinkedIn

See critical reviews

Reviews (14,056)

Rating

Timeframe

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Reviews that mention popular keywords

support team (1009) customer service (747) customer support (482) freelancer team (239) freelancer support (611) credit card (197) freelancer account (128) bank account (88) milestone payment (99) phone number (62)
rabiengahd
1 review
2 helpful votes
  • Send Message
March 23rd, 2021
Verified purchase

I get support from customer service on profile issues and it's actually not a big deal for me, but maybe this becomes a serious topic if wrong over the actions. But thanks to the services of Miss / Madam Lauren, it was all done in just a few minutes. I am truly grateful to him for successfully overcoming this problem and she was very rational and smart in choosing the right course of action for the problem I was facing.

Once again thank you miss/madame Lauren and freelancer team.

franciscom370
1 review
0 helpful votes
  • Send Message
January 17th, 2023
Verified purchase

Today I've got impressed with a kind support *******@JethroVerified at Freelancer Verified Staff.
He did kindly guide me to join the Verified Freelancer membership, and volunteered to solve my issue as well.
At the moment I'm getting limited by the Verification Center for my slippery of mind with VPN mistake.
With his warm support I would be able to get healthy back with my account.
I really admire him for his elegant support manner.
Thanks.

christianahl
1 review
0 helpful votes
  • Send Message
January 31st, 2023
Verified purchase

Freelancer places importance on the verification process to ensure all freelance assignments are completed by verified freelancers on this platform. I think this points to a platform where integrity is key and clients feel confident and comfortable in placing their projects for professional freelancers to work on. Thank you Chelsea for your professionalism and integrity, it is much appreciated.

lindas4344
1 review
1 helpful vote
  • Send Message
March 11th, 2022
Verified purchase

I wrote several times to find out an explanation of the credit and debits for currency conversions under my transaction history. I kept getting an explanation of the conversion and how it fluctuates, but all I wanted to know is if I would lose money by bidding on foreign jobs. Finally, I had someone answer my simple question - Addison - to whom I am grateful. I wish there was a customer service number so I could have avoided back and forth emails for a week now.

alip81
1 review
0 helpful votes
  • Send Message
June 15th, 2022
Verified purchase

I have used Freelancer for many years. Unfortunately, it has become harder to find good programmers at decent prices. Also freelancer closes many accounts far too fast and before you know it some you hire is dropped off and account discontinued. It has happened twice and both times has led to a loss of several months of work and in one case I lost a fair bit of money. Still you can find good programmers, just takes longer and you have to look or pay more to get good ones.

josephm3334
1 review
0 helpful votes
  • Send Message
September 2nd, 2022

I have to say that "Freelancer" is truly a people-centered freelance-platform. I had a small card-authentication issue and therefore had to reach out to the support team. My issue was resolved quickly, carefully, professionally and most of all, empathetically. I noticed that the support team guys really work together as a team and were quick to discern, understand and help me accordingly. I was truly delighted!

Service
tonyn475
1 review
1 helpful vote
  • Send Message
November 28th, 2021
Verified purchase

Freelancer is an easy-to-use platform; even their help articles are short and straight to the point. When you meet their support team, you'll love how they are fast on dealing with whatever problems you're facing. They will make sure everything is sorted out to your satisfaction and direct you accordingly when necessary. Customer support is usually a challenge for many businesses but Freelancer seems to have a formula for rocking it. Overall great experience.

omere9
1 review
0 helpful votes
  • Send Message
January 21st, 2023
Verified purchase

I recently had an issue with a deposit refund and reached out to the Freelancer Support Team for assistance. I was impressed with the prompt and professional service I received from the team. They were able to resolve my issue quickly and kept me updated throughout the process. The support team member, Lyndon S., was particularly helpful and went above and beyond to ensure my satisfaction. I am very pleased with my experience and would highly recommend Freelancer to anyone in need of a reliable platform for freelance work.

Service
Value
Shipping
Returns
Quality
wayl1
1 review
0 helpful votes
  • Send Message
February 3rd, 2023
Verified purchase

Recommand project in Recent Updates is a pretty awesome feature, but why keep push 'php' keyword project to me, that I don't have any information talk about php, that may almost 90% recomanded projects not match to me.
And in Proposals, in my opinion, that should have more tags or recent status to show difference.
May a filter for client will be better, or it seems all the same in so much proposals if you don't look at the Description.
Even you do, the description seem so long and personal, not good for quick browse.

zohaibs6
1 review
23 helpful votes
  • Send Message
May 24th, 2020
Verified purchase

The interview process was so friendly and the Freelancer person was very polite and cooperative. She is very professional person.

ezekielo18
1 review
0 helpful votes
  • Send Message
January 24th, 2023
Verified purchase

While verifying, Kelvin actually made the process comfortable and professional at the same time, I will recommend freelancer to give him a raise for it, as he helped clarify concerns I had, and also asked relevant questions regarding to my verification.

Thanks Kelvin R.

shahrearb
1 review
1 helpful vote
  • Send Message
June 17th, 2021
Verified purchase

I've started working part-time at Freelancer.com one year ago, it has been a great experience. Plenty of projects for people from any background. I've met with some excellent clients. I've worked with mainly Python, React stacks. Any issue was resolved by the support team as fast as possible. Overall it's a great journey.

abdullahz6
1 review
3 helpful votes
  • Send Message
August 19th, 2021

I'm glad i found the opportunity to work as a Freelancer back in 2014. I was bankrupted with my local business and nothing left to do. But Freelancer.com was a light and it helped me to restore my financial status. Now I'm a full-time freelancer with multiple skills. It really gave me clarity while setting up my career-path & goals. I seek my lifetime career with them. They have insight and providing a best marketplace experience to millions.

Tip for consumers:
Join this marketplace if you really want to unlock your full potential.

Products used:
Selling my web & design services

Service
Value
Shipping
Returns
Quality
janep597
1 review
0 helpful votes
  • Send Message
December 9th, 2022
Verified purchase

I joined Freelancer years ago but only now started to try and get some work done, unfortunately, the only interaction that I got was rather fishy (the client insisted that I contact her on Telegram). I tried asking the customer service for clarification and Judith replied very well. She confirmed that it was a scam method, immediately took action and shared various resources for me to read about. Thank you Judith!

weisungl
1 review
0 helpful votes
  • Send Message
March 28th, 2022
Verified purchase

I had issues with developer in freelancer, I had sent money to developer accidently and Freelancer support team helped me from getting money back. Although there was difficulties in their support/service without live chat because of Covid pandemic, Barry who worked for me was very responsible and kind, and exact.
He have returned money from developer to me immediately and he also solved all of other small personals issues out.
People will know and feel Freelancer site is the best place for everything.

michaelw3889
4 reviews
4 helpful votes
  • Send Message
November 2nd, 2021
Verified purchase

Freelancer are open website support to communicate between freelancers and recruiters. We trust and believe the projects in the website to work as a freelancer. I satisfy with feedback from Freelancer service support to deal with my request. Please try more to eliminate the projects are not standard to avoid that will be lost the trust of the professional who would like to have the good platform to cooperation to develop the business

Tip for consumers:
Try and take your own experience

Products used:
Service

leew770
1 review
0 helpful votes
  • Send Message
October 12th, 2022
Verified purchase

Scam artists are getting more sophisticated, pretending to offer jobs when in reality, they're just trying to steal your banking information.

Freelancer requires users to stay on the platform, where all milestones are paid through them and no account numbers are shared with strangers over the internet. It might seem like a no-brainer but when you're hungry and worried about paying rent, almost any job offer seems like a good idea.

I'll stick with Freelancer, thank you very much.

slavas14
1 review
0 helpful votes
  • Send Message
January 21st, 2023
Verified purchase

It took some time to get our issue resolved, but at the end, all is good. I hope, eventually, freelancer.com provides a tool for client's evaluation of a SEALED contests without the need to share an access to an employer's account.
Again, thank you for working with us and for a positive resolution.

ernestom91
1 review
0 helpful votes
  • Send Message
November 25th, 2021
Verified purchase

Freelancer.com is the first freelance work platform I used when I decided to start to work on my own.

Today, it is still my main source of income and the best freelance work platform I use.

Today, I received a special offer from Dana, a customer representative that politely guided me through the process until everything was done.

Thanks for making everything easy and smooth all the time.

Highly recommended!

davidd4751
1 review
0 helpful votes
  • Send Message
January 19th, 2023
Verified purchase

He is a good supporter!
He explained in detail how I should deal with the dispute. Thank you very much!

nikad7
1 review
1 helpful vote
  • Send Message
June 17th, 2021
Verified purchase

It was fast and smooth transaction. The supports are really helpful they're straight to the point on how to handle my case. I thought it would take me some time so I try to response multiple time but it ended up creating new ticket I assume. I do apologize for that!

Please forward my regards to Ms/Mr. Maine, Jam and Caleb P.

Have a nice day and continue to help people at this platform.

gt151
1 review
0 helpful votes
  • Send Message
December 25th, 2022
Verified purchase

Kevin helped in getting refund for dormant account fee. I logged in after 3 years to my account to find I have been charged US$10 per month for last so many months.
I was going to close my Freelancer account but decided to contact "Support" team anyway.
I was quite happy that Kevin refunded account dormant fees and I can continue to use Freelancer site to post my new projects.
Thanks Kevin for doing a wonderful job!

milicah
2 reviews
3 helpful votes
  • Send Message
August 9th, 2021
• Updated review

I had a problem that I did the translation in time, but the client didn't want to pay me, plus he turned off automatic billing in the beginning of our conversation. I thought he would pay me in the end, plus he asked me to make price lower which I accepted because I am a new freelancer, but no! He wanted me first to send him the translation, and then to send me money for my work, but because I saw there was some kind of deception, I didn't do what he told me. Freelancer site didn't do anything about this issue, and I reported both project and user. Such a shame!

Tip for consumers:
Be careful with working for this site. First, watch out to be paid for your work, not allowing somebody to turn off automatic billing and tracking hours of your work, because there's a chance not to be paid at all, and then, when paying is safe, send your work to a client. Appeciate your work!

Service
Value
Shipping
Returns
Quality
Chatting to Freelancer Support
June 22nd, 2021
Verified purchase
• Previous review

Hello everybody! I had a problem with bidding on a project because a person who wanted to hire me for the project asked me to install Telegram app in order to have the interview there. I felt something's wrong and I reported an issue. A freelancer staff member Jessica B. Was very kind to me, explained me about warning signs when somebody asks you to communicate over the other platform which is against the policy of "Freelancer". The person's account and their project in which the interview should have been done via Telegram app. Was closed eventually. Feel free to contact the staff of "Freelancer". Highly recommendable to communicate with the staff of "Freelancer".

sihamd1
1 review
0 helpful votes
  • Send Message
January 31st, 2023
Verified purchase

Mr. Harriet has helped me through my payment authentication and I didn't even had to wait for long. Thank you.

beths596
1 review
24 helpful votes
  • Send Message
October 9th, 2020

This is my first time using Freelancer to find help with a photoshop project. I had questions regarding my invoice. My balance showed zero after making a deposit even though I did not release the funds yet. Also, this was a one-time project with a flat rate fee and I was concerned about automatic withdrawals. I was able to get in touch with an agent fairly quickly and he answered all of my questions and concerns. Great Service--wish I used it sooner.

Q&A (301)

Question:

Is it a scam?

Answer:

It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.

By Anton C.
See more answers (31)
Question:

Why do freelancer.com allow projects which payments deposits have not been made for to be posted? can't they learn from the better platforms?

Answer:

Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.

By Dodo B.
See more answers (12)
Question:

I want to know freelancer is real or fake?

Answer:

You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.

By abhishek s.
See more answers (20)
Question:

Hi. i'm a freelancer and about a week ago a finished a project called "ceiling lamp" for 200$. contest holder payed me and left me a feedback but yesterday all my money was tooken from me. on the transaction history i've read that the prize for the contest was reverse. it says "reversal of prize awarded for ceiling lamp" why? what's happening? who took my money, how and why?

Answer:

Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best

By Pre G.
See more answers (8)
Question:

I had hired a freelancer to design a logo for my company. i hired him and had to pay him ₹1500($25 approx). i selected the payment method as paypal which was accepted on their website, a receipt was generated for ₹1500($25 approx) and i paid. after the payment was successful suddenly i realised that ₹100000($1534. 80) were debited from my account instead of ₹1500($25 approx). i immediately emailed and chatted with the customer service of freelancer and they said they will refund, but after 2 days had passed nothing happened. i again contacted them and they said that they have refunded the amount back to my paypal account and even gave me a receipt for the refund. after another 2 days the balance dint show on my paypal account, i again contacted freelancer and they said that the fault is because of the paypal service. i contacted paypal and they said that no refund was initiated from freelancer and if they do have refunded they(freelancer) have to call paypal and sort the matter. i told the incident to freelancer and they then agreed that they had held up my payment and wont give it back until i called paypal and tell them that i dont want a refund as it destroys the reputation of freelancer and also makes 'matter complicated'. i called paypal again letting them know that freelancer wants to me close the dispute. paypal strictly advised not to close the dispute as then refunding my money will be next to impossible. i have till now mailed freelancer over 25 times and every time they blackmail me by saying closed the dispute and then we will see how much and when to refund. i gave them a warning that ill go to court and still they dint agree, after i was adamant that i will not close the dispute and will move to court, they are now for over 4 days keep replying me the message saying that my case has been transferred to another department and i will hear from them within 48hours. its been many days now and since the start i have been jumping from talking to their department to department (chat, refund, verification, billing and more). freelancer has now even limited my account and are threatening to block it and not refund the money at all. after searching on the net i found thousands of other similar cases where freelancer debits money or doesnt refund the left balance of a customer back to them. freelancer even agreed to the mistake of by fault debiting $1500 instead of ₹1500, but isnt refunding. iam a very small man compared to this billion dollar company and i dont know what to do. these guys dont have any phone number\email of management\address in my country. please help me, i can provide with any proof you like. i even have saved all the chats and emails. thank you varun anand

Answer:

Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.

By Lydia P.
See more answers (14)
Question:

How do you get your money out of freelancer, once you get paid. do you have to take your tests to get paid? i paid a freelancer and she is saying she cannot get her money out. why?

Answer:

Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM

By Antonis S.
See more answers (10)
Question:

Hi, freelancer.com is asking about "credit card" details. is this safe?

Answer:

Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"

By Shannon W.
See more answers (19)
Question:

Freelancer charged my paypal account double the amount i authorized. how do i get my money back?

Answer:

Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.

By Shannon M.
See more answers (9)
Question:

Hi i was working on freelancer.com on one project. i wasn't awarded for it and no one was. the employer contacted me in freelancer message window and proposed me to work on this project. he sent me a project terms file where were described all conditions. i agreed and he sent me a first task. all communication was though that freelancer message window. i completed task i tried to contact this guy to deliver it to him. he was offline for more then week and after i asked support team to create a follow up message for him he contacted me and we agreed that i need to deliver done job and he is going to pay in 1-2 days. today is almost week after a payment deadline and from his last message he is all the time offline. the question is what can i do in this case. defiantly i cannot request arbitration as i wasn't awarded for this project. maybe someone can help me with that issue. thanks

Answer:

Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.

By Adam R.
See more answers (10)
Question:

Is it worth to appear in tests? is it safe to pay test fees through debit card?

Answer:

Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

By Talha H.
See more answers (11)

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About the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

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Ayen T.
Freelancer Representative
Typically responds within 2 days

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