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    Fragrance Buy

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Trustpilot
4.9 / 5
Corporate Values

Overview

Fragrance Buy has a consumer rating of 4.84 stars from 1,614 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Fragrance Buy most frequently mention great prices, customer service and fast delivery.Fragrance Buy ranks 3rd among Perfume sites.

  • Service
    91
  • Value
    94
  • Shipping
    93
  • Returns
    35
  • Quality
    93

This company responds to reviews on average within 9 days

Positive reviews (last 12 months): 96.1%
Positive
1,523
Neutral
15
Negative
46
View ratings trends
36
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What reviewers want you to know

Positive highlights

  • Delivery is always on time and excellent customer service is always provided.
  • Absolutely LOVE FragranceBuy and their loyalty program.

Critical highlights

No critical highlights yet

How would you rate Fragrance Buy?
Top Positive Review

“Perfect prices to try new things!”

Adam A.
1/27/23

If you're looking to try new fragrance and you have a strict or low budget, you can always find something that you will like. Amazing shop with an endless collection. Can't wait for my next order. Also great for gifting.

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Top Critical Review

“Empty Bottle”

Juan G.
2/4/23

I received my bottle of Tom Ford Oud Wood and it was literally empty. There is no liquid in the bottle and I was extremely shocked and un satisfied with my first purchase from fragrancebuy. It was a very large and expensive purchase I made with you guys and for the bottle to be empty is for lack of better words ridiculous. I don't understand how a brand new cologne in its original packaging comes empty. I would need a refund immediately.

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Reviews (1,614)

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Reviews that mention popular keywords

customer service (70) loyalty program (11)
adama898
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

If you're looking to try new fragrance and you have a strict or low budget, you can always find something that you will like. Amazing shop with an endless collection. Can't wait for my next order. Also great for gifting.

Service
Value
Shipping
Quality
zacharyg314
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

The Givenchy Gentleman EdP Boiseé is an amazing fragrance. Delicate, yet masculine, with a lot of staying power. Delivery was speedy, and the packaging was extremely secure. I was just extremely disappointed to see Styrofoam cubes lining the box. I know there are economical, sustainable cushioning solutions out there. And I'm much happier when I can recycle something as opposed to tossing it in the garbage.

jordanm674
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Fragrance buy is 100% REAL! Don't miss out or second guess. They have amazing prices, a huge assortment and a ton of brands. They are very professional and ship very fast. From purchase to delivery here in US they used FedEx and it took about 3-4 business days.

Also, if you are someone like me that likes to budget a bit more, they have promotions and also allow you to split payments through payment services such as Afterpay.

Fragrance buy I WILL be back, you have a client for life.

daniele400
2 reviews
1 helpful vote
  • Send Message
January 16th, 2023
Verified purchase

Delivery is always quick. My orders are always extremely well packaged. I haven't had to reach out to customer service ever because I've had zero issues since become a customer last year. By far my favorite online destination for fragrance and I can't overstate how much I appreciate the clear pricing as well as the easy to navigate website. Cheers and good health to everybody working at the FragranceBuy. CA

jss23
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

Purchasing my last two perfumes from Fragrancebuy has been a wonderful experience. Timely update on stock, email regards to shipment sent out, and receiving the packages that were excellently protected, I can't ask for more. All products are legit and looks to be a recently manufactured which means they are"fresh".

I sincerely recommend fragrancebuy to everyone who consider purchasing perfume.

Thank you and I will be back for more!

jaek38
1 review
1 helpful vote
  • Send Message
January 12th, 2023
Verified purchase

I've been a frequent customer of FBC for several years now. Being a fragrance enthusiast I usually have multiple orders a month with fragrancebuyca and the quality of their products is A+! Shipping is also super fast compared to other online Fragrance companies. Lastly, I love the rewards they award based on your level of points achieved from purchasing fragrances.

I will forever be a customer for as long as I am into fragrances.

edw420
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

Overall one of the best, if not best service providers... Top to bottom in every aspect and I always look forward to the next experience. No doubt a quick secure delivery, perfectly enabled and leaving one very satisfied indeed! Thank you for always meeting expectations, addressing concerns and being a vital part of the personal perfume journey! Best wishes for 2023!

devinl105
1 review
0 helpful votes
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January 28th, 2023
Verified purchase

Heard about fragrancebuyca.com from a YouTube cologne blogger named Ash his channel is Gents Scents. I decided to give fragrancebuyca.com a try and I must say this will NOT be my last time buying from them. I placed 2 orders 2 days apart and I received both orders at the same time and they were in the same box. I was more than happy that my orders came together. Items were packaged securely inside box and my order came 2 days earlier than I expected. Moral of the story is, I recommend FragranceBuyca.com to all my family and friends.

Tip for consumers:
Prices are in Canadian dollars so if you stay in the United States the price is actually cheaper than what you see in the cart. It states that shipping is $14.50CAD which is actually $11.50USD.

Products used:
Cologne

Service
Value
Shipping
Quality
adaml955
1 review
1 helpful vote
  • Send Message
January 7th, 2023
Verified purchase

Everything went as planned. The service is good the website seems decent to navigate through. My only issue is at the beginning of completing an order. (unknown) delivery time. Basically your in the dark after you make a purchase waiting for your order without any idea of time of delivery. This is probably the biggest reason people use amazon because you get delivery dates and it's usually within 1-2 days. If they had faster more accurate delivery dates this site would almost be perfect

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

sm914
2 reviews
0 helpful votes
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January 31st, 2023
Verified purchase

So far, so good. Love the pricing and everything arrives pristine and fast, considering all comes far from Canada. Only negatives are: I wish the loyalty points lasted longer, larger inventory for popular items and they need to list the fragrance notes for every fragrance..

Service
Value
Shipping
Quality
ghostta
1 review
1 helpful vote
  • Send Message
January 16th, 2023
Verified purchase

Purchase few deal in the Xmas sale items came in a reasonable time frame, I live out of states Caribbean to be exact and was packaged excellent for the long haul. No complaints will shop again

Service
Value
Shipping
Quality
charlenec330
1 review
1 helpful vote
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September 25th, 2022

I've purchased from this site multiple times and it has been excellent every time. They have a great selection and fast shipping. They even include Route protection for free! I like their loyalty program as well. This is my first stop for nearly all fragrance purchases other than the smaller indie houses that they don't carry. Highly recommend.

Tip for consumers:
Their loyalty plan will get you perks like free shipping fairly quickly

Service
Value
Shipping
Quality
juang968
1 review
0 helpful votes
  • Send Message
February 4th, 2023
Verified purchase

I received my bottle of Tom Ford Oud Wood and it was literally empty. There is no liquid in the bottle and I was extremely shocked and un satisfied with my first purchase from fragrancebuy. It was a very large and expensive purchase I made with you guys and for the bottle to be empty is for lack of better words ridiculous. I don't understand how a brand new cologne in its original packaging comes empty. I would need a refund immediately.

Service
Shipping
Quality
derekr320
1 review
0 helpful votes
  • Send Message
January 21st, 2023
Verified purchase

Love FragranceBuy, they're timely, and professional. However, their shipping partner for US deliveries is lackluster. Between constantly delayed shipping, and my last delivery arriving in a completely soaked box (the way it was handed to me by the driver) is pretty annoying. I thought my fragrances had broken, but they were in great shape besides being soaked with water.

m.m13
1 review
0 helpful votes
  • Send Message
November 8th, 2022
Verified purchase

Arrived sooner than expected. Updates and tracking provided which is great, plus a text received as soon as the package was laid on my door step. Moreover, they have very competitive prices and products are legit. Have been a customer for years now. Only wishing that samples are provided every time I order. Sometimes, I get zero samples even if I've ordered a couple of fragrances. But nonetheless, still highly recommended

michaelh6437
1 review
0 helpful votes
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January 3rd, 2023
Verified purchase

I got my products at an unbelievable price and because I ordered 5+ products, shipping was waived.
The only downside was that after I unpacked my haul, I was wishing I'd ordered more. I went into this with a little wariness, but I've been pleased my with two orders that have arrived promptly and were packed with care to ensure that my order would be as intact as possible.

Tip for consumers:
Good prices on most of their offerings

Products used:
Fragrances

Service
Value
Shipping
Quality
margaretl1256
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Have found that the perfumes do not smell as authentic and intense nor do they last.
I was given a bottle as a gift purchased at the Bay and it was not like the one I purchased from you. I've noticed this with two other perfumes Paloma Picasso and J'Adore.
It's disappointing and I would appreciate knowing why they aren't identical if they're supposedly the same product?
I see others have mentioned this and complained also.

Service
Value
Shipping
Quality
thomasw2591
1 review
1 helpful vote
  • Send Message
November 7th, 2022
Verified purchase

I received my order earlier than I expected, and it was an event - great packaging (I've never had an online seller make any attempt like this with the beautiful, colorful box and the care with which the items were enclosed inside). I am still testing out the fragrances and enjoying the full presentation. I appreciate what you do and look forward to my next purchase.

jerryw347
Mary E.
1 review
0 helpful votes
  • Send Message
June 1st, 2020

I received the best customer assistance from this company. The employees reply within a reasonable time period and when they do, they are friendly and very informative. They helped resolve any issues as soon as possible. A cherry on top would be the wide range of authentic products they offer at a great price.

habibak2
1 review
0 helpful votes
  • Send Message
January 11th, 2023
Verified purchase

They have a great collection of perfumes and prices on those are really affordable! Love the excellent customer service and super fast international shipping!

srikanthv9
1 review
0 helpful votes
  • Send Message
January 15th, 2023
Verified purchase

I experienced almost 4 days of shipping details!

However the packing and the product quality is top notch!

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

taylorg32
3 reviews
1 helpful vote
  • Send Message
October 7th, 2022
Verified purchase

Wore YSL La Nuit De L'homme for the past six years and never strayed from the brand. Had a few days downtime during hurricane Ian so got bored and finally scratched the itch to try somethings new, (thanks to going down a random rabbit hole on YouTube with GentsScents). Love the three scents I purchased, love the communication and speedy delivery. Only ask- throw in some random samples next time! Wanting to purchase more but not sure what to try!

julienm51
1 review
0 helpful votes
  • Send Message
January 25th, 2023
Verified purchase

I've ordered several times from FragranceBuy.ca and the service is great. It's an A+ from me.
Only authentic fragrances, shipping is always fast, and the items are always well packaged (i.e., good protection).
I've also ordered some more expensive "niche" fragrances from FB, which made me a little nervous at first because of the high price of some if these items, but in the end, I'm very satisfied: you always get authentic items with FB!

michaelf3853
1 review
0 helpful votes
  • Send Message
September 23rd, 2022

If you're looking for genuine fragrances with a reasonable price range and sometimes with a good discount price, I assure you this is the site. If you looking for exclusive perfumes, clones, or inspired by fragrances, Middle East perfumes... this is definitely the right place to take a look at. Also if you shop from their site, they have some kind of loyalty coupons that will save you more money. If you're also a perfume collector, you'll have a higher chance to get what you're looking for here by comparing the price and the type of fragrance variety that you barely find on the other website. I'm assuming that due to high demand, they are quickly running out of stock. If you take your time after putting your items in a cart, chances are it's gone already. Based on my personal experience they're also highly responsive to whatever issues you've come across.

Tip for consumers:
They quickly run out of stock so be patience and make a swift purchase before it gone again

Products used:
Dolce & Gabbana The One EDP, Giorgio Armani Stronger with You Oud, Mancera Intense Cedrat Boise, Spicebomb Extreme By Viktor & Rolf, Missoni Wave EDT and Hugo Reversed EDT

Service
Value
Shipping
Returns
Quality
alleng318
1 review
0 helpful votes
  • Send Message
January 4th, 2023
Verified purchase

Great, fast shipping and nothing came damaged! I do wish they would have included more than 1 sample due to the sz of the order but I'm happy regardless.

Q&A (2)

Question:

Is this the only place to buy fragrance buy canada products or are there online stores that are cheaper?

Answer:

NO. They probably have a wider range, but some prices were cheaper elsewhere. I bought because the fragrances I wanted were Out of Stock elsewhere (Father's Day was approaching) + so bought from FragranceBuy. I'd do a search on Bing + see who has what you want in stock. If you're buying for yourself + afew gifts, other sites will also have Free Shipping + you'll probably pay the same or less there. FINAL WORD - I've found to my detriment that price is not everything. When you have a problem (for me it was a misdescription) there is no one to speak with directly. No alternate number. No complaint Process. + scant business info. They aren't even a company.

By C D.

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Typical questions asked:
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  • Where is the company located?

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About the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

harryk133
Garry A.
President
Typically responds within 9 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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4.8
1,592 reviews
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