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Forward2Me has a consumer rating of 4.5 stars from 522 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Forward2Me most frequently mention customer service, fast delivery and perfect condition.Forward2Me ranks 7th among Mail Forwarding sites.
This company responds to reviews on average within 2 days
I definitely struggled a bit with the website and getting the invoice in (now know how to make an email into a pdf) so that's good! I definitely would recommend this site if you live outside of the UK. It definitely worked for me and the clothing came quickly from them once it was sent. They have good communication skills and are very helpful to getting you through the system. They are very reliable and for real so don't hesitate to use them. Good luck!
As soon as Forward2me shipped packages to me, the company used for delivery started sending me non stop texts. They would not deliver to my shipping address, customs had to be paid online or else packahe would not be delivered. I had to contact their customer service twice, and at the end, they disregarded my instructions to leave package out of site at back door. I won't use Forward2me again if DHL expressed is used for delivery. Poor service. Sue
I'm a long-time customer, and forward2me really excels in what they do. I rarely leave a review about a post-purchase experience on a website, but this time I felt compelled to do it because these days it's not too often that we get the level of service that they provide. I'm just used their service to buy a print in Japan and we got the package in less than a week. Hard to believe but that's what they did. Highly recommended.
The package was an Advent Calendar from John Lewis weighing around 5.7 Kg. When it arrived at Forward2Me they messaged me to say that there were 4 packages (1x10ml perfume, 1x12ml cologne, 1x Skin Care Product and the Advent Calendar. I knew nothing about the 3 small items and assumed they might be freebies from John Lewis, so I paid the extra £2 for a 'combine and repack'. When the package arrived it consisted of just the Calendar in the original John Lewis packaging. Also I was charged Total Chargeable Weight of 10.5Kg!
Great way to bridge overseas purchases. I kept missing the restocks for a pair of shoes I really wanted here in Australia. I looked in UK because they had much better options, but international shipping wasn't offered. I'm so glad I found forward2me because now I have a style that's not offered here that no one else is wearing. The customer service was great and super fast to help when I got stuck with placing my first order. I found the pricing very reasonable for the express overseas DHL. Already planning another order!
Products used:
Shoes
A very excellent company for collecting shipments and re-sending them to your country around the world. Their advantages are many and the most important, in my opinion, is:-
1- excellent handling
2- Quick response
3- they give you addresses in different countries.
From long experience, I recommend them
شركة ممتازة جدا لتجميع الشحنات واعادة ارسالها لدولتك حول العالم. ميزاتهم كثيره و الاهم بنظري
1- التعامل الممتاز
2- سرعة الرد
3- يعطونك عناوين في بلدان مختلفة
من تجربه مطوله انصح فيهم
Very professional but I only need 2 Small parcels to ireland.Including 12 euro charge from delivery company in Ireland the cost of getting parcel to me cost just under 50 Euro.I've learned my lesson and will never buy from England Again a total rip off.But forward to me as company were very efficient and helpful unfortunately the overall price was way too much for me.
A very useful service for overseas customers who cannot rely on post office delivery. Forward2me also sorted out additional requirements for sending batteries. Good response to queries and very fast turnaround once they received my item. Thank you.
The Forward2me customer service is excellent -courteous, kind and professional.
Helpful customer service. Good response turnaround times. Good postage options. Package arrived as expected. Overall forward2me were very easy to deal with.
Worked out perfectly fine. Purchased on eBay using my UK address. Purchased 1/9. Received 1/28. Not bad considered the journey!
Easy and efficient service to use. Especially impressed with how they quickly combined 4 parcels into one and dispatched them.
Yet again, a very smooth experience and fantastic communication. After running in to abit of a complication one of the customer support staff was extremely helpful and patient with me and my questions. Package arrived fantastically packed to keep my glass ornament safe and sound. It's safe to say forward2me will be seeing a lot more of me in the future =].
Forward2me made it very easy for me to purchase items located in the UK, which otherwise I could not have acquired. I appreciate the service. It's quick, simple and gets the job done.
Aimee is my guardian angel. Whether it's a problem that needs to be resolved or it's just a simple doubt to be clarified, she is always there for me. So glad that she is in the team, ever vigilant, constantly overseeing and making sure that my shipments go smoothly. This is first-class customer service. I am certainly in good hands!
Hi Jimmy.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
I will pass on your gratitude personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I had used a few different conpanies in the past before I found Forward2me. They are by far, the best. Reliable, very fair pricing, great service, excellent response time.
As soon as Forward2me shipped packages to me, the company used for delivery started sending me non stop texts. They would not deliver to my shipping address, customs had to be paid online or else packahe would not be delivered. I had to contact their customer service twice, and at the end, they disregarded my instructions to leave package out of site at back door. I won't use Forward2me again if DHL expressed is used for delivery.
Poor service.
Sue
Many thanks for the review Susan.
It's great to see you were able to take advantage of our 50% Send it Monday discount.
You selected DHL Express as a shipping option - the package shipped on Monday and was with you on Thursday. Given the time of year we think DHL did a great job.
The DHL service is a DDU service, which means that everyone has to pay taxes and duties at the point the package hits their border - the specifics depend upon the country.
DHL send notifications to customers to allow them to pay the duties online. The vast majority of our customers prefer the convenience of this as the alternative is to drive to your house, risk that you are out and leave a note asking for a payment.
All DHLs notifications are configurable. Please feel free to forward them all and we will help you with instructions on how to switch them off or unsubscribe.
I hope the information I have provided to you is useful and we would appreciate if you would reconsider your current rating of our service.
Kind Regards
Hayley
Four figures and Vinyl inserts should be delivered.
All r Missing
The worst combined and repackage shipping.
I will never used forward2me again
Tip for consumers:
Four figures and Vinyl inserts should be delivered.
All r Missing
The worst combined and repackage shipping. How could a combined repackage Services worse than no combined one. I will never understand.
I will never used forward2me again
If u r planning to try forward2me service I'd suggest think twice. If u don't wanna be pissed.
Products used:
Four figures and Vinyl inserts should be delivered.
All r Missing
The worst combined and repackage shipping.
I will never used forward2me again
Hi Juniqiao.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and you are reporting potential missing items from your recent TNT shipment.
We will get in contact with you via email to request the required information from you relating to the potential missing items/packages and be ready to escalate this issue to the TNT couriers if needed.
We would appreciate it if you could respond to the support ticket and we will ensure this issue is fully investigated and resolved for you as soon as possible.
I hope this helps you further and that you will reconsider your current rating of our service.
Kind Regards
Hayley
I definitely struggled a bit with the website and getting the invoice in (now know how to make an email into a pdf) so that's good! I definitely would recommend this site if you live outside of the UK. It definitely worked for me and the clothing came quickly from them once it was sent. They have good communication skills and are very helpful to getting you through the system. They are very reliable and for real so don't hesitate to use them. Good luck!
I saved the tax, but due to a lack of shipment options, I paid very high shipping.
Hi Tal.
We are sorry that you have only provided a 1* rating.
I can see that you have shipped from our Tax Free warehouse in Guernsey which does only currently offer the DHL Express service.
We do apologise for any inconveninece this may be causing our customers.
We are in the process of introducing an additional tracked courier service from our Tax Free warehouse to offer more flexibility to our customers who choose to use this warehouse for international shipping. Unfortunately we cannot yet confirm when the new courier services will be ready to go live from Guernsey but we will ensure all customers are notified as soon as we receive the green light.
Please be assured we are continuously working on sourcing more budget courier options for our customers and hope to have these additional services rolled out from all of our warehouse locations as soon as possible.
We appreciate your continuous patience and support of our service whilst we work on these improvements.
We hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Chris provided me with top-notch support and outstanding problem-solving quality. The busy team handled a complicated task of mediating with a no less busy hub in Germany which needed to overcome special delivery instructions to my shipment. Not only Chris indulged me with peace of mind but kept following up with me on the issue with updates and reminders that forward2me was the best choice for my shipping needs. Superb customer service is a given for Chris and the rest of the time. Promote soon.
Hi Jay.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Status updates were efficient and everything arrived timely and undamaged.
However, fees were much higher than estimated due to insurance and would be good to show this in the cost estimator with clear explanation of what the carriers included coverage actually is to help decide. Insurance is also more expensive than it would be buying direct from the carrier.
Hi Bolivar
Thanks for your feedback.
Please note, the Protect + guarantee fee is not carrier included coverage, it is a completely separate cover option which is offered to customers directly through forward2me. Qualifying goods up to the value of GBP 5,000 can be protected with the guarantee. Protect+ Guarantee is an advised extra to have against your shipment but it is not mandatory. Our policy for the cover is based on the declared purchase value of the goods from the time of shipping therefore it would be very difficult for us to reflect the associated additional costs for the Protect + cover from the pricing calculator on our website. You can find out more information on our protect + cover from our website. https://www.forward2me.com/protection-guarantee/
If you do have any further questions or concerns relating to this please feel free to reach out to one of our customer experience agents from info@forward2me.com and we will be more than happy to help you.
Kind Regards
Hayley
Love this opportunity to ship directly to and from the U.K. I think it's brilliant. Forward2Me is always reliable, always on time. Everything arrives intact and well-packaged.Can't recommend them enough.
A very pleasant experience from beginning to end. Everything was processed very fast, there was information in real time and package arrived quickly and well packaged. I can highly recommend the service! Thank you.
I had to purchase differential bearings for my BMW from a UK company that did not ship direct to New Zealand. Forward2Me was recommended and they performed faultlessly. As a first time shopper I had a query with the process and my question was answered promptly and in full by a member of their customer service help desk. Great.
When I was checking what forward parcel company to pick I picked yours because you had best deals and options for shipping. And really for my first package it was really affordable, around 20$ I think. But for the next one from England there were only DHL and Fedex options which each started from around 50 EUR. And my package was 48 pounds. So when they were doing customs that billed me 70$ because fees and taxes are made on both shipping and original bill for the product. Second thing is that you said that my package needed new box (repackaging) so you found biggest one you had to put A4 piece of paper like sheet that I ordered in 3 times bigger box so shipping bill will be more, even tho envelope was light and slim. Really unprofessional! For the money on your option of shipping and customs I had to pay next time I will just sit in the car and drive to the next country and by that item in person.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I didn't know about this service before a dealer from England gave me this tip. Since then I've only used Forward2me for my orders in the UK, and so far I'm very satisfied.
forward2me is an International parcel forwarding service! You can now easily shop in the UK, Germany, Japan, or Turkey and then ship worldwide. Use the FREE addresses we provide to shop in the UK, Europe, and Asia. On receipt of your goods, we ship to 190+ countries in as little as 2 days.
Providing an outstanding parcel-forwarding service since 2010. Our aim is to help thousands of people worldwide to shop and ship with ease.
Current warehouse locations in the UK, Japan, Germany, Guernsey, and Turkey. Other warehouse locations are coming soon. Watch this space!
Hi Peter.
Thank you for your feedback.
We are sorry that you feel dissatisfied.
I can see that we had identified the products within the beauty advent calendar as dangerous goods for shipping purposes. All beauty advent calendars that are received to us, we have to identify and input any restricted products that are within the advent calendars individually-we cant simply state beauty advent calendars as one single commodity. This will be the reason why you would have presumed there was additional items or freebies in your package.
Due to your beauty advent calendar containing restricted products, the advent calendar required a repack service prior to shipping to ensure it was packed and prepared in the required size box to comply with Dangerous goods regulations for shipping internationally. We are only accredited to ship dangerous goods with DHL or FedEx services for shipping and your package was repacked for the DHL Express service because the additional dangerous good surcharge fee with DHL service is less expensive than with FedEx.
Unfortunately the dangerous goods packaging requirements and additional surcharge fees are not established by ourselves but by the accredited couriers who each have to abide by the rules and regulations set out by International Air Transport Association. Therefore there is no negotiation on the set packaging requirements or dangerous goods surcharge fees for shipments containing beauty advent calendars that consist of products such as perfumes and we understand that the packaging requirements that we have to follow for dangerous goods shipments can cause an unavoidable increase in the overall chargeable weight and shipping prices for our customers with the courier.
We are sorry for any inconveniences.
If you still feel dissatisfied with the repacking that was completed for your goods please feel free to send an email and corresponding images of the package received to our Customer experience Team at info@forward2me.com who will be more than happy to look into this further for you.
I hope the information provided is useful and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley