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Fashion Nova has a consumer rating of 3.97 stars from 14,293 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Fashion Nova most frequently mention good quality, online shopping and fast delivery.Fashion Nova ranks 24th among Women's Clothing sites.
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A lot of cool stuff and convenient delivery as well. My recent purchased items were such a babe, especially my glass sandals. Oh they were beautiful, alright.
I purchased a few items but the size showed up differently after it was processed. Contacted customer service immediately and was told it was too late to cancel or change my order. It hadn't even been 5 minutes. Their customer service is crappy then they want you to pay for returning the items. What a waist of time. Also they did not honor the extra 10% off on a future order as promised. They only care about sales any issue you have you are on your own. All you will receive is automatic messages and excuses.
I purchased a few items but the size showed up differently after it was processed. Contacted customer service immediately and was told it was too late to cancel or change my order. It hadn't even been 5 minutes. Their customer service is crappy then they want you to pay for returning the items. What a waist of time. Also they did not honor the extra 10% off on a future order as promised. They only care about sales any issue you have you are on your own. All you will receive is automatic messages and excuses.
Tip for consumers:
Don’t expect to cancel or change anything once it goes through, even if the order hasn’t been processed. They want you to send whatever you bought back after you get it at your expense. The customer service is the worse.
Products used:
Dress
Ordered fashion nova and never got my item. Gave them accurate address whatever company delivery you work with suck. Delivered to wrong address. Stated that they delivered but on cam was totally not even my house.
Had to reach both Fashion nova/ delivery so many times nothing solve n and no refund back for thier fault. Waste of my money.
WORST EVER. I ordered a package from them since the 6th of October, it said it would've only took 4 days this is going two weeks and still nothing. I decided to send an email to help center they're saying it was delivered to the carrier facility. I contacted the carrier facility, they're saying they haven't received anything from fashion nova. It's crazy and foolishness. This was my first time ordering and I will not be ordering anything anymore. Really bad experience.
Products used:
Clothes
FashionOva claimed to have shipped my item and said that I should contact the shipping company. Lasership never received my item. Upon re-contacting FashionOva, they speedily refunded me the shipping fees of $6.99 and said to return to them the following day if I've not received the package… Never received my package and all emails with supporting evidence are being ignored by FashionOva.
They are a SCAM AND CANNOT BE TRUSTED.
Tip for consumers:
Expose FashionOva and their lies.
I ordered items averaging to 131.50. They used a courier "LaserShip" who delivered my package to another address showing delivered to my apartment door on file. I never received my items it was stolen and they won't even make this right. I have a ring camera and live in a gated community which they have a code for. I've ordered from this company for so many years ordering probably over 1000 times but I'm done! Screw fashion nova! Im sick of the customer service they give people who actually pay hard earned money verse the celebrities they give free clothing to. I'll never order another thing again!
Tip for consumers:
Don’t shop from them. The clothing is never the same as the picture. Sometimes bad quality and material and it something happens they won’t care to fix an issue
Products used:
Pants and a 2 piece outfit
They blow your phone up every time you visit the site. They want you to use the code but then the system removes the code and you are charged full price. They do not cancel orders and they do not make any modifications to your order even if it's seconds after your receive confirmation emails. You have to pay for returned. This happened to me multiple times. Lame and I will not shop here anymore. Spend your coins elsewhere ladies. There a more plenty of other options on Instagram I can give links if you need.
I bought a lot of clothes here, all of high quality and delivered very quickly. I recommend it. Also, if the clothes do not fit you, you can easily return them and get your money back.
This was my first purchase from Fashion Nova and when I returned the items promptly I was refused a credit to my original payment method and was sent a store credit. I shop often on line and have never encountered an issue like this from any other company. The product quality is low and the customer service is unfortunately not customer oriented. I would suggest Venus, or Lulus over this company due to the return policy, very unfortunate.
Tip for consumers:
Don’t purchase from fashion nova if you are expecting your money back for returned items only store credit is offed, they are not customer focused
Products used:
None
It took double the time for the items to arrive than expected. When I tried to contact them just to understand what the status of the order was I was not assisted at all, and the quality of the items is horrible. They don't give refunds sol you have to buy from them again despite the bad quality and delivery and you have to pay them to get your items returned. This place is a joke I will never buy form here again.
How can you people be so insensitive? I order items with $328 since the 3rd of December, I used my husband's address in the United States so he could bring them to me when he's coming to Nigeria on the 30th of this morning. Today is 28 of Dec, and I didn't get any information on the tracking. He leaves the states tomorrow which means I won't be able to get my order till maybe April because I have no idea when he'll come visit next. I am not happy, this was supposed to be my birthday shoot outfit.
Tip for consumers:
Don’t order anything from Fashionnova during their Cyber mega sales or Christmas sales
Products used:
Clothing items
I contacted them because I did not receive an order that says it was delivered. I followed their steps and all I receive is an automated email response basically stating that it is in the carrier's hands as to where my package is. They can't help me so I can't get a refund or replacement but they send me a coupon code to use for my next purchase. What? No thank you. Will not be ordering from them ever again. Plus the quality of their clothes is nothing great.
I haven't received my order in 2 months and they won't let me request a return this websites a scam it'll nothing but rob your money and send you bots as support. Who ever is Drop-shipping on this website needs to have Shopify ban his store.
Do not order from Fashion Nova! Horrible Horrible customer service! Package was delivered to wrong house. A picture of the house they delivered to and it was not mine! And there is no way to speak to anyone. Emailed them and keep getting generic messages. So I am without my clothes and out of my money! I will never order from them again! Everybody should boycott this company so they can go out of business!
Tip for consumers:
They don’t back their shipping process. Enter at your own risk!
Products used:
None the shipping company they used delivered to the wrong house!
I'd made several orders to Fashion Nova over a period of one year. Each and every item I received was either flawed or damaged or grossly mis-sized. Problems which I'd let go without complaint because I figured that it was simply a matter of miscalculation or misperception of what I saw when ordering on my part. I am 5'3" and weigh 125 lbs. So there's little chance that I'm just trying to squeeze into "skinny" items not suitable for my body type. Items are very cheaply made, fragile and wrongly sized EVERY TIME. I could NEVER reach anyone, any customer service agent to discuss these problems and get a refund. They simply are not available or responsive. The last order I received had items that were damaged and looked as though they had been previously worn [ maybe another customer had tried the garment on before returning it?]. See image of black stretch pants with wear marks on them. I will never buy from Fashion Nova ever again. I'm done. SHEIN has proven to be satisfactory to me and has much better product for the prices.
Just like everybody else on this this is all the sham. Customers are not 90% happy with their delivery or clothing with Fashion Nova. Most customers barely even receive their packages. Everybody if you participate in going to the Better Business Bureau and report them as a scam company. It will help. It looks like they're sending either cheap clothing or you're not getting clothing at all and yet they take your money. Report them to the BBB!
Tip for consumers:
Do not order from a company that’s not gonna stand by the delivery and guarantee of service. Do not order from them because you will not receive your package. Do not order from them because they use laser ship which is also a very bad company and I’ve had three packages stolen from them as well.
Products used:
Never received them. They do not stand by their courier service. They kind of play the back-and-forth of it’s not my fault and then they say it’s not their fault so I inevitably this is a scam. You could have people working in courier services and steel products and resell them for black market sales. for someone who went to school for criminology this is a very well-known scam.
Order #*******
This company do not have a phone contact, you can only reach customer service through emails. I paid $97.79 for an order and was refunded only for the rush shipping because the the was supposed to be delayed,I never received my order.I reached out to customer service through email several times and kept getting repetitive messages each time,I was ensured that I would receive an refund within 10 business days and never received it.Please do not order from this company.
Tip for consumers:
Don’t trust this company
Products used:
Didn’t receive product
I love fashion nova. I make purchases from them all the time! But I'm very disappointed with how they handle lost or stolen packages. If the carrier provides proof that I package was delivered their solution would be to contact the police. You will not get a refund nor store credit. How is it the customers fault if someone steals your package? Especially if the carrier leaves your items on the ground for anyone to steal rather then at your door or in your mailbox? I'm very disappointed with fashion nova. They just lost a customer.
Tip for consumers:
If you have a busy work schedule ask that your package is left at an access point . Fashion nova will not refund nor replace your lost or stolen item .
Products used:
Dress
I ordered a lot of fashion Nova over the years because I found dupes for things that were out of my budget. I was okay with it but after some months it got tossed in the trash for being bad quality and not holding up after a couple washes. I haven't ordered there and never will again. Not to mention the shipping experience is so stupid now. You need to pay duty on your parcels and you can do it at the checkout but just sucks.
Clothes aren't bad but I strongly dislike their policies. They sent me the wrong jacket size and I couldn't return it because they said you can only return something with in ten days receiving it. Meanwhile I received the jacket as a birthday gift so the jacket was ordered ahead of time. Also I ordered some clothes on accident and immediately tried to cancel my order and was told I couldn't I would have to wait for it to be delivered then return it. It's just a way for them to keep your money because they only give store credit.
Tip for consumers:
You only receive store credit
You have to pay to ship item back
Cannot cancel orders once they are placed
Products used:
Jeans
I purchased items and never received them. I advised fn and they sent me a pic of someone else's door with no apt # as proof of delivery! They said since their carrier marked it as delivered then it has been delivered and if someone has stolen it I should call the police. They said I should ask my neighbors and they "hope I find my package"… they said they cldnt give a refund when I never even asked for a refund as I just wanted my package! They told me to call the police and closed the case.
Tip for consumers:
Ask for proof of delivery. I’ve reported them to reportfraud.ftc.gov as their proof is obviously not delivered to the correct place and they refuse to handle this so that makes them aware of the problem but careless about the issue.
Products used:
Received none
Fashion Nova are scammers. Their customer service is HORRIBLE. Their live chat is only with a robot, their phone number is somehow always unavailable and they sometimes don't even respond to emails. You cannot talk to a real person of their customer service. They charged me $37 extra and they don't want to refund me. Plus the quality is $#*!ty. I'm telling you, avoid at all costs.
I ordered a velour jogger set and Fashion Nova sent me a cardigan‼ REGARDLESS of a policy they NEED to fix THEIR mistake. It's a sad situation when you pay for product you don't receive, it's sounds like theft! I didn't get a wrong size nor wrong color but a totally different item from what I ordered and yes I am extremely passed that Fashion Nova WON'T OWN UP to THEIR MiSTake not mine as a customer. PlEase believe I Wanted to give NO stars!
This company I am officially done with them
Never ordering a single piece from them again. I tried them and have bought five items so far. N I cannot change any to get a bigger size and the return u get very little money back. They will fail due to how they treat their customers. It's completely unfair. One thing about their clothing they run small. I am a medium but their medium is tight on me now am just stuck.
Fashionova sent me a WORN, WASHED, WRINKLE, WITH HAIR AND NO TAG ON IT. Fashionova sent an email claiming the dress was restocked but it appears the size Large dress I ordered was the only one available. Just got the dress delivered today and immediately noticed. Fashionova need to be shut down as a company. Customers pay for service, not to be cheated.
Tip for consumers:
Do NOT waste your money with ghetto Fashionova
Products used:
Dress
Bad business -order in error thought it was going to give me a recap of what I was looking at and it ordered. Within seconds I requested cancellation. Would not allow and they make you spend the money with them. No refunds but a gift card for there site if you return the item. Could not get anyone on the phone and they would not call me.
Tip for consumers:
Do not order from them. Close the window as soon as it opens
Products used:
it was a coat and has not gotten here
I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
