Ordered heels, they arrived damaged. Wanted to try again, and now they won't match the price as prices went up. So they are forcing me to spend more
Money for their mistake. Avoid this company at all costs!

Ordered a pair of shoes that supposedly were coming from Italy. The ordered never arrived supposedly cause it got damaged and two months later, I'm still trying to get a refund. Tried to dispute the charge through my bank and they lied to the bank saying that they had delivered the ordered when they even sent me emails that the order was NOT going to get delivered. Anyways, frustrating, still waiting for the refund and I do NOT recommend ordering anything from them.

Love the product tho but it was very late I was supposed to attend a party in this for eid in Islamic religion but I couldn't cuz it was late.

Im absolutely satisfied ordering via Farfetch. They provide excellent range of best brands, great range of good quality products and perfect Customer Service support. Also they are perfect in packaging, fast shipping, easy returns and refunds in short period of time. Alsom I highly appreciate that when some article Im interested in come back on stock again, in size that fits me - they send the note to be able to make an order.

Do not use this company…ordered a shirt which was large….spent the last 3 months trying to exchange it for a medium but met nothing but resistance and excuses despite returning it by recorded delivery within days.
I don't believe they have any after sales service just someone behind a keyboard who just confirms how unhelpful the company is!

Watch out for these scammers!

After online shopping for over 20 years I never experienced such a bad after sale service!

No service after sale at all!
I returned my package with the DHL service and it seems somehow the package went missing!
I have proof of return, but Farfetch put practically NONE of effort to solve this case. Very de-shaming company where they put everything but the customer first! I barely get respons of them. While its absolutely their responsibility to contact the delivery service to find out what happend.
I still did not received any refund so far ( €137)
If they wont take their responsibility soon, I will definitely take further steps myself to solve this case!

Update: after more then a month of "investigating" I did get my refund. Took a long time but after all the case is solved..

One of the worst luxury buying experiences I've ever had. They only care about making money and dont treat or even talk to customer in a respectful way. Was on with two very rude customer service people and was treated like crap before being lied to and hung up on.

I have been an early and loyal Farfetch customer since 2014 and have bought the majority of my clothes & shoes through them.
I recently made a purchase that was not delivered to me.
Fedex claims they delivered the product to my door and I signed for it. This is false and has never happened in my 20 yrs of ordering online. Farfetch is refusing to refund me for the package which was not delivered by their selected courier, despite my track record and historical spend.
This is NOT a business that can be trusted.

Farfetch cancelled my order saying I requested it. When I called customer service they said it was cancelled because they don't deliver to my address even though I made several previous orders to the same address. Also they could not give a valid reason for not contacting me prior to making the cancellation without my authorization.

Shipping was good. Packaging could have been better. Overall i am happy with the purchase. Expected the jeans to be bit more thicker material, but they are very thin material to feel in hand. Especially for being a GOLD member shipping should be free, but they still charge a fee for the postage.

I have bought a lot of expensive items via Farfetch and always had good experience. That was only until they had to take responsibility though.

In short I bought several identical t-shirts in different colors only a few months ago and one of them has an obvious manufacturing flaw which got a lot worse the first time I used and washed it. After a lot of (stupid and unnescessary) questions which I answered the initial response was I could get 10% off a new shirt. What a joke! Afterwards they closed the case due to them deciding it was wear and tear = no refund or new shirt.

So yes! The customer service and taking responsibility when not making money is indeed VERY FAR FETCHED! Shame on you.

My best advice is to do your shopping else where!

Two days from order to delivery- UK to Singapore!

Beautiful subtle colour silver belt with a slight crackle effect to the leather. I've been looking for a good quality wide silver belt for some time, delighted with this one and well worth the investment

Size medium was ample for my 31 inch waist-nice width, with approx 3 holes spare

Super Easy checkout process

Excellent communication from FARFETCH and up to date tracking

I ordered a sweatshirt from Farfetch on Wednesday that was being fulfilled in Italy. It was at a discount and i was not in a hurry to receive it so i chose standard shipping for my order. The next day i received a notification that the order was going through customs in Italy. My expectations of when i would receive my order were around 11-15 March. The next day it was on my door step by noon. Unbelievable! And it matched all my expectations.

The service and quality of the products deteriorates each time I order. I returned my order over a month ago and sent three emails asking for a status update but no response and unsurprisingly my refund hasn't come in. They treat me like garbage despite being a high access member. I'm worried how new customers will be treated.

I ordered some shoes off their website. They were never delivered. FARFETCH REFUSED TO submit a claim to FedEx and told me it's my loss. I contacted FedEx they said the company refused to submit a claim, to go to the local police and file a police report. I'm literally fighting to get my $820 back. DO NOT SHOP WITH THEM! I promise you will regret it!

I believe the items are genuine and generally come well packaged. But the pricing algorithm annoys me. I had something in my cart, and in the next 10 minutes the price for the one size I had in my cart had gone up $40. All other sizes remained the previous price. Sneaky.

I use Farfetch because it's where I can buy the best quality products and all of my favorite brands in one place. It offers great deals and there are always items on sale from the world known brands for half a price. My recent purchase was Marc Jacobs Boho Grind Mini Bag with a 40% discount, which means a lot for Mark Jacobs! I wanted to buy this bag for a long time and was pleasantly surprised to see a way cheaper option. Delivery was super fast as well! Highly recommend :)

I paid for the goods on December 16, on December 25 the earrings arrived, but they were broken, I issued a refund immediately, the return came to them on January 1. Today is January 18, the money was not returned to me. I answer in the process of returning, but how long to wait a month has already passed, 3 months or a year? Please help me

My my experience with the shipping company was poor, they lack and responsibility, they refused to deliver it to me at home and told me to meet up somewhere closer to the driver. I paid a lot of money for the heels The least thing I expect is having a professional shipping company to deliver it to me at my home. I don't need to keep on calling the shipping company so they allow it to happen rather than doing the job correctly. I am not pleased with my experience.

I did not receive the product I ordered as pictured on their site. I wanted a xs different styled balenciaga tote but did not receive what I ordered. I received an XXS tote (not the size or style I ordered) The actual product on the balenciaga site is 1150 but I paid 1350 on Farfetch? Bad business. Never shopping again. Scammed me out of 200!

Totally unreliable
The company does not stand by their customers. My package was lost by DHL, it was a very clear situation, but after almost three weeks of "investigation", I was told that they cannot refund my purchase that I never received

I received my item and after one use, the threading of my pants began coming loose. These were Dolce & Gabbana pants so about $400 - not what I would expect for this price tag! I contact customer service immediately. I didn't even want a refund, just a replacement. They told me they can refund 10% or speak with "partner boutique" for resolution. After 3 weeks of waiting to hear back, they told me they cannot do anything as this is a result of normal wear and tear. I have $20 pants that last me years but somehow they can say 1 use is wear and tear and makes it ok for them to start ripping apart. SHAMEFUL! Also - the material is VERY thin, you can see see through them. A part of me wonders if these are FAKE designer pants. I will never purchase from this company again and anyone that's thinking about it. LOOK ELSEWHERE!

I bought shoes which come damaged. More than 20 days customer support had not help me. Most of time they just didnt answer to my emails.

At the end they send a courier to me to return the shoes and receive my money - of course for that luxury I had to pay the shipping cost, VAT etc for the first shipping.

Never never again!

Absolutely bul$#*!!

There are a lot of better sites in EU - with an original items and perfect customer support.