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    Fabletics

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
3.7 / 5
Better Business Bureau
1.2 / 5
Reviews.io
3.1 / 5
Corporate Values

Overview

Fabletics has a consumer rating of 3.07 stars from 7,558 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Fabletics most frequently mention great quality, sports bra and timely manner.Fabletics ranks 3rd among Sportswear sites.

  • Service
    660
  • Value
    649
  • Shipping
    630
  • Returns
    456
  • Quality
    619

This company responds to reviews on average within 16 hours

Positive reviews (last 12 months): 52.5%
Positive
2,118
Neutral
299
Negative
1,620
View ratings trends
186
See all photos

What reviewers want you to know

Positive highlights

  • Love the sports bras they are so incredibly comfy and supportive
  • Every piece I've gotten from Fabletics has been THE BEST workout gear in quality, style, and performance.
  • 2021 Customer Choice Winner

Critical highlights

  • I was, however, reimbursed and my membership was immediately cancelled when I called your customer service.
  • It's rather disappointing and is most likely the reason I will cancel my vip membership.
  • My mum had to cancel her credit card to stop these payments.
How would you rate Fabletics?
Top Positive Review

“Sometimes meh, mostly great”

Cynthia D.
1/3/23

I've loved fabletics so far! I've definitely gotten some duds, but the return process is so easy that it doesn't matter much. The quality of the clothes is pretty good. They're way over priced if you're not a member, but if you are AND there's a sale then it's a steal! My husband enjoys their clothes too. The site is convenient and skipping a month of your subscription is simple. I have recommended fabletics to friends and continue to enjoy them so far.

See positive reviews
Top Critical Review

“Scam membership.”

Rex S.
1/10/23

Wife made a single purchase and apparently was signed up for a $49.95/month membership that she wasn't aware of and didn't request. Almost $500 later, we figured it out what must be happening. When she signed on to the site, it showed no membership. She emailed, chatted and called. "Customer Service" cannot find her membership in order to cancel it, but the billing continues. Of course she got no benefits from this so-called membership. If this isn't a scam, I don't know what is.

See critical reviews

Reviews (7,558)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1153) vip membership (396) credit card (300) kate hudson (204) vip member (216) sports bras (197) workout gear (49) workout clothes (100) shopping experience (43) quality clothing (58)
virginias788
2 reviews
0 helpful votes
  • Send Message
January 4th, 2023
Verified purchase

I'm a professional ballroom dancer so finding comfy, flattering dance attire is a thing for me. I'm happy to have found Fabletics almost 8 years ago. Since then almost my entire closet is Fabletics, so I'm definitely a big fan.
The body suit/one pieces that have come out in the past were ok, but just didn't quite hit the mark for me...until now. This Oasis onesie is perfect! The right amount of compression, easy to get in and out of, and looks great. I now have two... I really hope this stays available!

jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ginny,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

kayh378
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

Purchased the yoga style, high rise pants for my daughter and myself on a "special"...seriously do not want to take them off. They are comfortable. I do not feel packed into them. They do not ride down in the waist or ride up the legs. GREAT value for the $... I will definitely be purchasing more! I had also bought a cute zip up jacket. A little too lightweight for right now but can't wait to wear it in the spring.

Was disappointed to find that I was signed up for a subscription. Easy to cancel. But really disappointed when I find these charges on my CC account without my knowledge/agreement.

jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kay,

Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!

Best,
Mary

angelaf1266
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

80% of my workout gear comes from Fabletics. So that shows you just how much I love their product. They fit well, the material doesn't irritate my skin, the patterns and colors are always abundant, and they constantly have new styles to choose from. I also love that I don't have to commit to always paying the membership every month. So if I feel I should skip a month here and there, I can without getting penalized. Thats comforting.

jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angela,

Thank you for the kind words that you said about our products. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Have a great day!

Best,
Mary

malinav2
1 review
1 helpful vote
  • Send Message
May 6th, 2021

I can't believe there are such bad reviews.
I ordered from them 3 times already with 3 different emails so I can use the 2 for £24 offer.
All the leggings are AMAZING quality, lovely colours. The best leggings I ever own honestly.
I always cancelled the VIP membership via online chat after I received my orders and there were no issues.
Overall great experience, great quality of products.
I honestly recommend it based on my experience.

Tip for consumers:
Always read the small print. When the prices are very cheap it's probably because you're signing up for VIP membership which costs £49 per month. If you re not careful you will be charged monthly. You can skip the month or cancel the membership by phone or via online chat. Cheers

Products used:
Leggings and tops

Service
Value
Shipping
Returns
Quality
colen13
Cole N. – Fabletics Rep

Hello Malina,

Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!

Best,
Nelle

rex.seute
1 review
0 helpful votes
  • Send Message
January 10th, 2023

Wife made a single purchase and apparently was signed up for a $49.95/month membership that she wasn't aware of and didn't request. Almost $500 later, we figured it out what must be happening. When she signed on to the site, it showed no membership. She emailed, chatted and called. "Customer Service" cannot find her membership in order to cancel it, but the billing continues. Of course she got no benefits from this so-called membership. If this isn't a scam, I don't know what is.

Tip for consumers:
Be careful. You will probably be signed up for a membership. Use a one-time credit card code.

Products used:
Bras

Service
Value
Returns
jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

jordanh292
1 review
14 helpful votes
  • Send Message
April 12th, 2021
Verified purchase

I enjoy the sets I get each month but shipping is annoying. I pay an extra $5 for shipping which isn't much but I NEVER get my stuff on time. It is almost always, without a doubt never actually "shipped" until the day it is supposed to be arriving to my house. Up until the day of it says the date and I go to check and it's bumped back another 2 business days. It only gets bumped back once if I'm lucky but 2 push backs isn't unheard of by any means. Just very frustrating.

Products used:
Leggings, sports bras, and tops

Service
Value
Shipping
Returns
Quality
colen13
Cole N. – Fabletics Rep

Hello Jordan,

Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle

carolt1367
2 reviews
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I buy for my 16 year old granddaughter who is a dancer/dance teacher/on her way to being a professional. She wears dance attire 7 days a week! She loves the clothes and the idea of getting a new outfit every month for close to 2 years now! She looks professional and feels comfortable. Fabletics is a great company, always ships quickly, and if she doesn't like something for any reason, they make returns very easy.

jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carol,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

deana242
1 review
0 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase

Using the app was the worst experience. Would crash every few minutes.
The clothes were never as cute as pictured. Did not stretch well. Rode down while working out. Not sized the same. And started fraying after 2 washes. Overall, not worth it. I did the VIP thing for several months plus ordered several other outfits just so I could try a bit of each style. Not happy.

jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dean,

Thank you for writing a review! Your feedback about our mobile app is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. 

Best,
Renz

genc12
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

Lots of good things about fabletics. I recommend them. Would be better if they were a more sustainable company and made slight tweaks to the member credit system. I'll continue to buy from them. Been enjoying the diversification of products they've come out with lately. Hopefully the pressure for all clothing companies to increase sustainability further shapes their methods

jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gen,

We are glad you are enjoying our products! Your feedback about member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

caitieb5
1 review
8 helpful votes
  • Send Message
February 1st, 2021
Verified purchase

Honestly, LOVE fabletics clothing. Super comfortable and versatile. I just despise getting their emails claiming they care about unity and representation but i, as a conservative latina am NEVER represented and what i believe in and fight for would
NEVER get money donated to them. I feel like they are trying WAY too hard to
Fit into the social climate when all they really need to do is just sell their clothes.

colen13
Cole N. – Fabletics Rep

Hello Caitlin,

We are continuously striving to satisfy our member’s needs. Thanks for your feedback! It will help us serve you better in the future.

Best,
Dean

lisas1678
1 review
0 helpful votes
  • Send Message
May 4th, 2020
Verified purchase

Love these leggings! They hold you in and never move. Super stretchy - not to mention adorable!
I ordered An ex-small for the length and they are perfect
I'm 5'2" 145

danam794
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I teach dance, which means I live active wear. Finding products that make me feel strong and beautiful that are also high quality with an extremely reasonable price range has been a dream since signing up for fabletics. I love that you can skip months, and I love how often new products are brought in. I never feel like I'm board with all of the choices they have available. 10/10 would recommend!

jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dana,

We are glad you are enjoying our products and the VIP membership! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

catd32
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

I've been a client of yours off and on for several years. I love your leggings. They are great! Your sports bras, though, are not really hitting the mark in terms of what I need. I've tried some of your high support and love support, and they just seem to be made for smaller breasted women. Women with big boobs can be very fit, and it would be great. If you all could develop sports bras that provide good coverage and good support. I love everything else about your products!

jenniferm1988
Jennifer M. – Fabletics Rep

Hello Caterina,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

indreb4
1 review
16 helpful votes
  • Send Message
June 4th, 2021

Worst customer service I have ever dealt with. If you will be returning anything they will take a month to process it. Advisors will be turning you in circles asking random questions irrelevant questions. It's been nearly a month since I returned to legs and just had another useless conversation with an advisor who said they still have not received my parcel though Hermes has delivered it ages ago. If you have time to waste order from this company and enjoy the ride.

Also, leggings are see-through.

Tip for consumers:
Dont shop at this comany.

Products used:
I have return all and had spend hours trying to get a refund.

Service
Value
Shipping
Returns
Quality
nellep
Nelle P. – Fabletics Rep

Hello Indre,

Thank you for sharing your return process experience with us. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

carries361
1 review
0 helpful votes
  • Send Message
June 2nd, 2021
Verified purchase

Sports bra give just the right amount of support while being comfortable. Love the material, super soft. Washes well, true to size.

colen13
Cole N. – Fabletics Rep

Hello Carrie,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Nelle

heatherj525
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

I have been a loyal client of Fabletics for approximately 10 years. I am a VIP member and enjoy the amazing products introduced every month. I purchase many items for my granddaughters and they love them. The clothing articles are well constructed and last a very long time without loosing their shape, colour and style. I would recommend Fabletics for anyone looking for high quality and stylish athletic, lounge or everyday wear.

Tip for consumers:
High quality, versatile products.

Products used:
Shoes, jackets, leggings, tops, hoodies, summer store as well as some men's shorts and jacket.

Value
Shipping
Quality
jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

maryb4470
1 review
0 helpful votes
  • Send Message
May 27th, 2022
Verified purchase

My title says it all. These are quality clothes at a great price and they come in TALL! People sometimes complain when pants are too long, but for us tall women, you can't add to pant length, but you can hem them. Fabletics clothes are great. Delivery is quick. Returns ARE PAID FOR! I now have a great varietyof them. Thank you for this product. They are my go to for working out and comfort.

jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mary,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

matthewj704
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

I bought the exact same leggings I had purchased two years ago, and they were completely different. Couldn't even get them up & poor quality. My old ones were perfect. The collar of sweatshirt I bought has completely stretched out after around 5 wears. I bought mens tall sweat pants and they were too short. I am the average height for a man. (5'9") Poor quality is the only way I would describe anything I've bought from Fabletics recently.

jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amelia,

Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.   

Best,
Renz

jaikisbells
1 review
12 helpful votes
  • Send Message
July 7th, 2021
Verified purchase

I personally do not think fabletics is worth all the hype. I spent almost $100 for one set and still got charged the full $49.95 membership on top of my purchase. If you are willing to pay that just to get a 20% discount be my guest, just count me out! I can find workout clothes at other stores with just as good quality for much less!

Tip for consumers:
How the membership worked.

Products used:
Workout pants, shirt and sports bra.

Service
Value
Shipping
Returns
Quality
jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jaikisbell,

Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

andersont41
1 review
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

My experience with Fabletics has been great. I started shopping here because of all the ads I saw on TikTok about the 2 for 24 deal. I saw it almost every time I went on the app. Even when that deal was over, the store still had lots of other deals. Not to mention the member credits you get. Overall lots of different pieces, great deals, solid shipping time. Fabletics gets a thumbs up from me.

jenniferm1988
Jennifer M. – Fabletics Rep

Hi Anderson,

Thank you for your amazing feedback about your shopping experience and the products that you purchase! It was really a pleasure doing business with you! We hope you will always have a great experience with us in the future! Have a great day!

Best,
Kim

kellyc1642
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

While I love the quality of the leggings, there are a few other issues that knock the rating down a little. I have a larger chest (36DDD), but even the "high impact" bras just don't cut it. Most of the tops are very thin and thus see through which I don't like. Lastly, unless I'm shopping right at the first day of design releases, it seems like so much is just sold out and what's left to pick from doesn't excite me. For the amount charged, I want to love the item I'm buying.

jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kelly,

Thank you for sharing your experience with the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

elizabeths3112
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

This is the best workout wear I have ever purchased. They fit amazing, wash up super nice and keeps its shape. Honestly, the quality can be compared to the super high end items out there at a fraction of the cost. My kids all love the clothes and are the ones that got me hooked! I'm looking forward to snuggling up in their winter line that they have available.

jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elizabeth,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

deank315
1 review
3 helpful votes
  • Send Message
January 4th, 2023
Verified purchase

Somehow they've signed me up for a "subscription" to their products and started charging approximately $60 per month. When I investigated I found that apparently I had given consent for this somewhere in my initial encounter with Fabletics. However, I would NOT be signing on for a subscription like this. Who buys athletic apparel every month?! I think the website and process to buy something is tricky to navigate; deceptive. Beware!

jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dean,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

amym2957
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

I've tried multiple different companies over the years to find good long lasting leggings with no success! I signed up with fabletics and tried theirs, and to my surprise their AMAZING! They'll never rip fade, you can't see through them and the wash like a dream! Their size range is very versatile as well, I'm glad I found them!

jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amy,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

riod14
1 review
30 helpful votes
  • Send Message
June 14th, 2021

They have manipulative and pushy marketing material. I'm sorry but if your main selling point for new VIP customers is "you can cancel anytime, we are available 24/7" but it is IMPOSSIBLE to cancel via their website and no one ever answers the hotline phone. How can a customer actually cancel? You cant. Full stop. It Is A Scam. Don't believe Kate Hudson's lies.

Products used:
Leggings

Service
Value
Shipping
Returns
Quality
jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rio,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.

Best,
Nelle

Q&A (88)

Question:

Do i have to join a club to order clothing?

Answer:

I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!

By Bobbi M.
See more answers (13)
Question:

I've just signed up but haven't brought anything as i saw that you had to pay £44 each month so not to impressed will i still be charged? even though i havent brought anything helllllpppp

Answer:

Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.

By Carol M.
See more answers (12)
Question:

How do i remove my credit card info from the site?

Answer:

My original purchase was through pay pal so fortunately I was able to stop the payment through them once I realize that the payment was being taken out. The worse part is. They sent me an email saying that my refund was sent. Of course it never was. Shame on you Kate Hudson.

By Sue C.
See more answers (11)
Question:

I have just realised i have been charged $70aud each month for the past six months :( i realise this is my own fault, but what on earth am i being charged for? i only bought one pair of tights! that means the tights have thus far cost me $420!

Answer:

Same thing happened to me. Call them. It was a long conversation because the girl I spoke to barely spoke English, but I was refunded without any problems.

By Jessi M.
See more answers (11)
Question:

How is it to work for fabletics? i'll be curious to hear from an employee? how much is it paid to answer all those calls?

Answer:

All the good reviews on this site most likely come from employees, you could ask them.

By Neil T.
See more answers (4)
Question:

I finally got my vip subscription canceled, and there was a $49.95 credit in my account. i looked recently and it was gone! did it expire? how can i get it back!? i had an unfortunately terrible time on the phone with your employee. thanks for any help.

Answer:

When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...

By C L.
See more answers (8)
Question:

How can you cancel vip membership when the so called 24 hour phone numbers won't even connect

Answer:

Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.

By Christine C.
See more answers (3)
Question:

The phone number doesn't work when i try to call! i keep getting hung up on! does anyone have a number i can call where i can actually get through?

Answer:

I bombarded them on twitter and Facebook. They got back to me quick!

By leah z.
See more answers (3)
Question:

Hey i went on fabletics all excited and i was about to check out and read the fine print about the vip membership and the $44 a month so i decided... ehh no thanks! so i didn't buy anything and i didn't give them any card information. but i technically have a login and password and it says i am a member. should i still call to cancel my membership or no. i am super paranoid, but i didn't give them any card information for any payment for them to take any money out. i am super paranoid though that they are like going to send me a bill in the mail or something haha. i hate stuff like this. what do you think?

Answer:

I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!

By Sydnee B.
See more answers (11)
Question:

Are you charged for canceling your membership? and do you have to cancel it after you have received your order?. please help!

Answer:

No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.

By Judy M.
See more answers (3)

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About the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

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Natasha T.
Typically responds within 16 hours

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