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    CheapOair

2021 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
2.6 / 5
ResellerRatings
3.9 / 5
Corporate Values

Overview

CheapOair has a consumer rating of 4.41 stars from 167,689 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with CheapOair most frequently mention great service, easy process and seat selection.CheapOair ranks 1st among Discount Travel sites.

  • Value
    2963
  • Shipping
    2758
  • Quality
    3051

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 81.8%
Positive
43,708
Neutral
3,678
Negative
6,045
View ratings trends
170
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What reviewers want you to know

Positive highlights

  • Quitesatisfied with the progress of my bookings and the services from the web site so far.
  • A more clear message about baggage should be included at the beginning of the booking process.
  • 2021 Customer Choice Winner

Critical highlights

  • Disappointing customer service; have kept on hold for too long
  • There is no clear resolution to the credit card button and i am getting frustrated.
  • I WAS ABLE TO CANCEL SEAT SELECTION ON MUC TO SOF BOTH WAYS HOWEVER THE FEE CHARGES WERE NOT DROPPED.
How would you rate CheapOair?
Top Positive Review

“The cust”

Andrew B.
1/4/23

The cust. Assistant, was helpful, patient and did everything in her power to satisfy us. But the process is too long,ambigubecause they wereous and too expensive. A change of departure date is like you would be buying bricks of gold. Customer pays and profits are for the airlines and cheapoair. They tell you you can cancel or change within 24hrs, not so. I did not even get on the plane and the change cost me more then my original booking with less amenities.

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Top Critical Review

“Horrible Website to buy tickets”

Shadi S.
1/24/23

This is the worst customer service I have ever seen in my life. My flight got canceled and they did not responded to my request for rescheduling or anything. They kept transferring me to their schedule team and with waiting long more than 4 hours and no response at all. In the end in their chat service they said there is no flight for me to schedule. I do not recommend them and I will never ever get tickets from them.

See critical reviews

Reviews (167,689)

Rating

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Reviews that mention popular keywords

customer service (3784) credit card (771) seat selection (848) return flight (411) web site (486) booking process (325) book flights (756) booking experience (266) seat assignment (437) service thanks (347)
jeremym1089
1 review
0 helpful votes
  • Send Message
August 12th, 2022
Verified purchase

Exceptional service, very professional and respected friendly communication. Also economical fare, Congratulations to your staff Keri and Rogers, I spoke with them for help in clarifications and finalizing our reservations. Please convey my thanks to lovely and softly spoken daughter Kari, And, a professional gentleman Rogers. Thanks and Best Regards.
Khalid Hashmi

Reason I chose this business:

We have purchased tickets in the past and it was no problem experience.

nicholasf279
1 review
0 helpful votes
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March 14th, 2022
Verified purchase

Customers service has been excellent. They represent your company well. The one thing I didn't like is that I wanted Business or First Class for my entire trip because of my health. I have Multiple Sclerosis and my L3, L4, L5 disc are deteriorating and the pain in my back is severe. I just wish he could have gotten me in Business or First Class the entire trip. I needed to get away for a while I have been stuck in the house and it's depressing,

kennetha428
1 review
0 helpful votes
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March 11th, 2022
Verified purchase

Cannot understand the agents. I was on hold for 31 minutes for one agent and did get an answer. The next agent i waited 34 minutes for baggage info and got disconnected. I received two emails saying to contact cheap o air for urgent changes. Agent said these were false. I wanted to change a checked bag for a carry on and he wouldnt let me. I usually use cheapoair for my flights with no real issues. This was the most frustrating and time consuming situation ever.
It would be good if the agent could call me back if bad connection or disconnected.

elizabethl1297
1 review
8 helpful votes
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September 12th, 2021
Verified purchase

Not great! I would like to speak to an agent! There was no problem speaking with someone when I booked the trip and gave my credit card. Since then I can't get a hold of anyone. Ive waited nearly 3 hours on hold and never had anyone pick up!

fatimau4
1 review
0 helpful votes
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December 5th, 2022

I initially had trouble booking my flight online, however the gentleman helping me book on the phone was amazing, polite, and had a great sense of humor!

kathleenv651
1 review
0 helpful votes
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May 22nd, 2022
Verified purchase

Very poor. Spirit airlines made me frustrated during transit at Orlando, FL airport after changing my entry gate at a very quick notice and i ended up missing my flight. Worst of all i was abandoned and asked to hang around for 2 more days before another flight can be made available for me. Very bad i was on transit at Orlando airport and i missed my appointment. I will never encourage anyone to use spirit airline. Highly disappointed.

alfredg98
2 reviews
0 helpful votes
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March 8th, 2022
Verified purchase

More attractive flights than other sites we have tried. Continually improving their website experience. I recommend the cheapOair alternative, especially to those looking for decent flight times, minimal connections, and low fares.

khyatip4
1 review
2 helpful votes
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September 22nd, 2022

These guys are horrible. If the flight schedule is changed, they confirm it from their side without our consent and then want us to pay money to get a better flight schedule.
I called them for 2 weeks and everyday I was transferred from one department to another and kept on hold for hrs before they disconnected the call on me everytime. I will never use their services again and absolutely DO NOT recommend them at all.

juliao182
1 review
3 helpful votes
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June 18th, 2022
Verified purchase
• Updated review

After all the problems with internet and MasterCard blocked for trying theft and multiples calls to MasterCard and CheapOair.com(all the attendants were great and very helpful to I brought my ticket back home). For that I changed my 2 starts to 5 starts. Next year vacation to Denver, CO, now I know where to buy my air ticket. Thank yours guys very much again. My stress were release. Now I will have good time from days left to fly. Resting and have fun.
God bless your all.

My rate ticket can be changed?
July 18th, 2022
Verified purchase
• Previous review

My rate ticket can be changed? It is correct? It is the reason that my credit card it is not charged, already?
Why so many offers of hotel and car and... and... if I just need a ticket to go back home. It is impossible buying round trip because the exorbitant air ticket.

ruthp608
1 review
0 helpful votes
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September 16th, 2021
Verified purchase

I was trying to book two (2) flights but only booked one (1). The guy helped me when I called the 800-phone number. He was excellent and patient. He displayed "GREAT" customer service skills. Thanks Cheapoair.com for making my Las Vegas trip a dream come true

elizabethz389
2 reviews
0 helpful votes
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June 27th, 2022
Verified purchase

I like the way CheapOair escorted me through understanding how to track and manage my itinerary. I appreciated every effort made in regard to ny total understanding and convenience of the process. The best way to describe my experience would be that I felt like I was receiving boutique service and while doing so CheapOair kept my interest by making feel secure to trust them. I liked it. Great job! You got my business. Thank you.

christopherq119
1 review
0 helpful votes
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January 31st, 2022
Verified purchase

Excellent experience with agent. Emma went above and beyond what I expected. She corrected my concerns with the first agent, and gave me a totally awesome different experience. Hope all your agents are as helpful, knowledgeable, and pleasant to work with as Emma. In my opinion, she deserves Agent of the Year Award. Really enjoyed working with her. Thanks

Service
Value
Shipping
Quality
dianea724
1 review
0 helpful votes
  • Send Message
August 24th, 2021
Verified purchase

I had Emma for my reservation information. She was polite, patient, and professional. She knew how to do her job, which is so impressive. Most young opeople in my experience have no manners, don't have people skill, if it gets hard they will pass me along to someone else. So many congratulations for having this young lady in your company. If only all reps could be this informed and just nice.

elijahc261
1 review
1 helpful vote
  • Send Message
May 20th, 2022
Verified purchase

This website is now my preferred method to book flights, especially around COVID19 restrictions. I like the easy to use intuitive user friendly platform. If you need to by pass the US then it's fantastic when using Multi Destination instead of looking at a bunch of one way flights. I hope a member of the team sends me the offers they have an discounts as I will be using this website for all future travel plans.

shadis23
1 review
0 helpful votes
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January 24th, 2023

This is the worst customer service I have ever seen in my life. My flight got canceled and they did not responded to my request for rescheduling or anything. They kept transferring me to their schedule team and with waiting long more than 4 hours and no response at all. In the end in their chat service they said there is no flight for me to schedule. I do not recommend them and I will never ever get tickets from them.

Products used:
Tickets

Service
lisar2806
1 review
0 helpful votes
  • Send Message
December 8th, 2022
Verified purchase

The first time I tried to purchase, it did not give me a confirmation page and there was no confirmation as I called customer service and confirmed there was no booking. Yet, there was a $0.01 charge pending on my account. I was able to redo the booking and the original pending charge was still there in addition to 2 more. Hopefully this gets resolved or I'll have to contact customer service again. Otherwise, the process was easy and straight forward.

Reason I chose this business:

Dates available for my travel plans

jayt440
1 review
0 helpful votes
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July 1st, 2021
Verified purchase

The booking process was very easy to navigate, and allowed enough time to contemplate the best selection for a persons goals and the means available to try to meet that goal. The range in flight times and costs were fair and broad based. Thank you for allowing my grandchildren to visit me with their mom while my son is serving our country abroad in the armed forces. God Bless and be well!

lisar2339
1 review
0 helpful votes
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March 21st, 2022
Verified purchase

It's my favorite travel site out of 10's out there; best prices, courteous service & availability of different airlines.
I've used it more than 10 times for international travel.
Being loyal adds me membership points as well and discounts.

jessican916
1 review
0 helpful votes
  • Send Message
September 3rd, 2021
Verified purchase
• Updated review

Great fare! I was able to secure a mixed business/first class booking for my wife and me. She just fractured her ankle so every comfort will help. Thanks to CheapoAir we got a very competitive price - not much more than Premium Economy!

Reason I chose this business:

Success in the past.

Reason I chose this product:

Best combination of comfort schedule and price!

Value
Shipping
Quality
Great fare!
September 3rd, 2021
Verified purchase
• Previous review
andrewt835
1 review
0 helpful votes
  • Send Message
August 11th, 2021
Verified purchase

Site was easy to navigate however, there are so many choices that come up after you have already confirmed your flight, that it's hard to tell if you missed something. I also had a fraud alert on phone and an email that my preferred baggage request was declined. I thought it was done at the same time? Over all happy but it would be good to be more clear. W.

tenzingp1
1 review
0 helpful votes
  • Send Message
December 2nd, 2022
Verified purchase

CheapOair website is user friendly, and provides plenty of options to navigate the best route/deals. Once you select your flight, it takes less than a minute to complete the booking. Hassle Free. Very happy with this site

Reason I chose this business:

I have used CheapOair before and have had good experience. I am returning costumer.

antjes1
1 review
3 helpful votes
  • Send Message
October 23rd, 2022

I have booked many flight overseas with cheapoair, never had issues until this time. One of our connecting flights was canceled and we spend literal HOURS on the phone with their customer service before and after our trip and received zero money back. Wtf? They kept promising to contact us until we were so fed up that we gave up. I will continue to travel overseas but I will NEVER book with these thieves again.

Service
Value
Returns
Quality
philips854
1 review
0 helpful votes
  • Send Message
December 21st, 2022
Verified purchase

We do not appreciate a phone call pressuring us to buy seats when we already turned that down on the website when purchasing our tickets. We felt pressured even after we said no to the person who called us. She actually very condescendingly said, "You purchased tickets for over $3,000 and I'm offering you seats for only $60 and you are turning them down?" And, yes, we still said, "no." We do not respond well to pressure. We have used cheapoair for years and would appreciate a little more respect.

Reason I chose this business:

Cheapest flights

usmank14
1 review
0 helpful votes
  • Send Message
February 20th, 2020
Verified purchase

I love CHeapoair. Been using this travel company for over 4 years primarily! Absolutely quick excellent customer service agents. Patient. VERY THOROUGH when unexpected changes/emergencies/everything can happen. They CARE! The customer service agents always go above and beyond to help and always there to make sure I save even more money than expected. NEVER CHANGE CHEAPOAIR!

christinaa406
1 review
5 helpful votes
  • Send Message
January 15th, 2022
Verified purchase

Cannot get anyone to speak to so had to try to change my flight because of airline cancellation. I was charged a traveler's assistance fee of $14.95 to book my new flight but received no assistance at all, did it all myself. I'm not paying this and I'm still waiting for a refund from the previous booking the airlines cancelled. Also I don't seem to be getting any of the emails your supposed to be sending me and I checked the spam mail as well.

Q&A (108)

Question:

Do they trustable? i found a good price for my ticket but can i trust to this site for paying?

Answer:

I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.

By David L.
See more answers (22)
Question:

How do i know its a real agency and not a scam?

Answer:

Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!

By victoria v.
See more answers (15)
Question:

How do i know that my credit card will not be used for other purposes and also that i will receive the e-ticket since you are the most cheap ticket i found but i am afraid i loose my money

Answer:

Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.

By Shrikant B.
See more answers (6)
Question:

How do i make a change/cancellation to an existing booking?

Answer:

You can't and they will steal your money like what they did to me

By James D.
See more answers (2)
Question:

Yes, why chipoair charges so much for a simple date modification. this is due to the urgency that has risen to my old mother's health and requirements?

Answer:

Because they are scam, they just want to steal money from our pocket

By john h.
See more answers (2)
Question:

Why after 15 months and mistakingly sending me an email recently stating i have a flight credit with you do you say your "still working on it"?

Answer:

Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience

By CustomerService C.,
Question:

May i know in which countries is cheapoair better represented?

Answer:

They are good but there policies are not good

By Terrance J.
See more answers (5)
Question:

How much time before i can change my ticket date. is it 24 or 48 hours?

Answer:

It is 24 hrs but I would suggest not to buy ticket on their website. There are many hidden aspects in their tickets and hence they can sell it at lower prices but yu might end up spending more eventually. I suffered myself recently and had to buy a new ticket for my travel as they gave me a bad ticket.

By Shrikant B.
See more answers (5)
Question:

Hi, i would like to know if car rental is refundable in case of cancellation?

Answer:

Don't book with them for a car rental. Did this and the rental agent at Advantage said they don't honor "third-party" bookings and had never heard of them. Our car cost triple what was quoted. Oh, and they charged $15.00 to my credit card to "reserve" the car. I tried to complain but on hold for hours, tried email complaint, etc. I gave up. Great experience booking a flight but horrible on the car. Don't waste your time booking a car with them, it doesn't get honored.

By merv f.
See more answers (3)
Question:

I just booked a flight with cheapoair. conf. no. 27632373. will i get an email confirmation with the itinerary? normally, with other on-line agencies, a confirmation email is sent.

Answer:

I disagree with Catherine F. My confirmation was not sent immediately, it took about 15-20 minutes, but they will send one.

By Miles S.
See more answers (3)

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About the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/

Business History

History of Fareportal

Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.

Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.

In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.

By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.

Fareportal Highlights:

Fareportal is one of the top 5 consumer-focused online travel companies in the United States

Fareportal is the number 2 online travel company in flight volume

Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide

As of 2019, Fareportal is generating over $4 billion in sales annually

Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process

Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites

Company Representative

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4.4
171,804 reviews
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