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    BrightLife Direct

Ratings On Other Platforms

ResellerRatings
1 / 5
Reviews.io
3.7 / 5
Corporate Values

Overview

BrightLife Direct has a consumer rating of 4.65 stars from 3,538 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with BrightLife Direct most frequently mention customer service, good experience and free shipping.BrightLife Direct ranks 3rd among General Apparel sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Quality
    1

This company does not typically respond to reviews

Positive reviews (last 12 months): 90.2%
Positive
3,182
Neutral
206
Negative
141
View ratings trends
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What reviewers want you to know

Positive highlights

  • Great compression socks, speedy delivery and great customer service!
  • Shopping experience and service has been good, very user-friendly ordering process.

Critical highlights

No critical highlights yet

How would you rate BrightLife Direct?
Top Positive Review

“Works very well, and my last order arrived in a timely...”

Kathy M.
1/7/23

Works very well, and my last order arrived in a timely way. The site has a friendly feel to it, too! Thanks.

See positive reviews
Top Critical Review

“The worse shipping experience”

Connie F.
11/27/22

The worse shipping experience. I ordered swell spots way ahead of my surgery date on 10/14... expecting to start using 3 days after surgery date of 10/24... which would be around the 27th... still no tracking nothing! Finally reached out, to them saying it's on back order. So what am I to use now! This is needed, medically needed! They should've gave me options of purchasing on backorder or going elsewhere...

See critical reviews

Reviews (3,538)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (108) shopping experience (29) compression socks (26) web site (21) compression stockings (21)
kathym1695
3 reviews
1 helpful vote
  • Send Message
January 7th, 2023
Verified site experience

Works very well, and my last order arrived in a timely way. The site has a friendly feel to it, too! Thanks.

Reason I chose this business:

Because you carry Swell Spots.

marym6552
1 review
0 helpful votes
  • Send Message
January 24th, 2023
Verified site experience

Would have rated 5 but free shipping is not available anymore and prices have increased. Otherwise fine

Reason I chose this business:

Usually shipped quickly

thomass2007
2 reviews
0 helpful votes
  • Send Message
January 29th, 2023
Verified site experience

So happy I found this company! Hose is very affordable and if you launder it correctly will last for a very long time. Customer service continues to be excellent!

Reason I chose this business:

Love your buy 3 and get 1 free promo!

nancyt918
2 reviews
5 helpful votes
  • Send Message
July 16th, 2020

Prices are good for hard to find products, but very poor customer service. I returned an item for store credit and requested they replace with next size. Got an email saying I would be notified via email when my return was processed? NEVER notified. Contacted them after 4 weeks and was told today that I got a credit that could be applied to another item BUT my return request specified the item I wanted the credit to be applied to (in next size). I should not have to take care of the order. They were hoping I would forget and I did forget the size I need. I can NOT log on to my account and can NOT see what I ordered last. I requested password reset multiple times in past week and no reply. Guess I am out $56. DO NOT BUY from this company.

williamm4990
1 review
0 helpful votes
  • Send Message
January 26th, 2023
Verified site experience

Long time user with no reason to change, yet. Allegro is a good product and a great value.

Reason I chose this business:

Buy four, get one free.

patriciad2368
1 review
0 helpful votes
  • Send Message
January 21st, 2023
Verified site experience

Always the best deals and prices. I really appreciate the Allergo brand. Saves lots of money with excellent quality that lasts!

connief300
1 review
1 helpful vote
  • Send Message
November 27th, 2022
Verified site experience

The worse shipping experience. I ordered swell spots way ahead of my surgery date on 10/14... expecting to start using 3 days after surgery date of 10/24... which would be around the 27th... still no tracking nothing! Finally reached out, to them saying it's on back order. So what am I to use now! This is needed, medically needed! They should've gave me options of purchasing on backorder or going elsewhere...

Reason I chose this business:

Wish I didn't!

vikkic35
1 review
0 helpful votes
  • Send Message
January 16th, 2023
Verified site experience

So far I LOVE this site for all my Allegro knee high's. Thank you for having a site that is very easy to navigate!
Sincerely yours
Vikki C.

christinam1659
1 review
0 helpful votes
  • Send Message
January 27th, 2023
Verified site experience

This is my 4th or 5th order. Customer service is always excellent. Before I found the perfect products for me, returns were easy. Thank you!

Reason I chose this business:

Happy return customer.

dond578
1 review
0 helpful votes
  • Send Message
January 30th, 2023
Verified site experience

Got help on the phone to find correct SKU number. A reasonable hold time and correct info was like a breath of fresh air. Thank you!

Reason I chose this business:

Return customer

barbarad719
2 reviews
0 helpful votes
  • Send Message
January 20th, 2023
Verified site experience

Cheapest, HIGH-QUALITY 30-40 support I've found. Have used this brand as long as I can remember. I've been a nurse for 31 years and I always order new hose once a year when Bright Life has buy 3 get one free. Love the free shipping as well.

Reason I chose this business:

Best value, best quality, free shipping, but 3 get one free

ritat219
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified site experience

I was very unsure about purchasing another pair of socks from a company that was not willing to help me get the correct size that will work for me; however, your company had someone waiting to answer my message very fast! And she helped me learn how to purchase what hopefully be the ones I will continue wearing and getting more of. Thank you for your assistance.

Reason I chose this business:

Reputation and return policy

beatricer95
1 review
0 helpful votes
  • Send Message
January 26th, 2023
Verified site experience

I've used Bright life for 4 years and have always had good service. I did not receive
A pair of socks and wonder if they are on back order

jimip10
1 review
0 helpful votes
  • Send Message
September 14th, 2022
Verified site experience

My vascular surgeon recommended this company and I have had wonderful service. They carry a good variety of socks.

Reason I chose this business:

Because Iam a member@

shirleyr923
1 review
0 helpful votes
  • Send Message
January 18th, 2023
Verified site experience

Shopping & ordering was very easy. I just wish the shipping was faster as we really need these items.

Reason I chose this business:

Recommend by my husbands therapist.

seanf492
1 review
0 helpful votes
  • Send Message
January 13th, 2023
Verified site experience

You guys deliver it fast and the package looked smashed but it's sock. So it doesn't matter. Awesome job

Reason I chose this business:

Dr recommend

pamelac1815
1 review
0 helpful votes
  • Send Message
January 30th, 2023
Verified site experience

Website is well organized, fast, and easy to navigate. I hope my purchase is as fantastic!

Reason I chose this business:

Google search for compression stockings brought your name up. Prices and easy to search products kept me on the site.

thelmaf42
2 reviews
0 helpful votes
  • Send Message
October 8th, 2022
Verified site experience

Thank you for your excellent service and affordable prices on your Allegro
Compression high thighs. All the best.

Sincerely,'
T, Ferro

Reason I chose this business:

Great selection and good prices.

paulw2456
1 review
0 helpful votes
  • Send Message
January 17th, 2023
Verified site experience

Much easier than it was in prior years. I used to have to call Christine and ask her to help me. BTW, does anyone know where Christine went? She was such a nice person to do business with.

joannv77
1 review
0 helpful votes
  • Send Message
December 14th, 2022
Verified site experience
• Updated review

I had to call in for help on the on line order. Person very nice and helpful.

Reason I chose this business:

Price and service

Working with you is always a pleasure
October 5th, 2022
Verified site experience
• Previous review
johnw5826
1 review
0 helpful votes
  • Send Message
January 25th, 2023
Verified site experience
• Updated review

We have been purchasing from Brightlife for about 13 years. Excellent product, excellent customer service, made in America and a fair price.

Reason I chose this business:

We have been purchasing from BrightLife for about 13 years. Excellent product, excellent customer service, made in America and a fair price.

Allegro hose are excellent and priced lower than other...
July 27th, 2022
Verified site experience
• Previous review

Allegro hose are excellent and priced lower than other brands. Customer service is excellent and easy.

Reason I chose this business:

See feedback.

patriciaw2168
1 review
0 helpful votes
  • Send Message
January 20th, 2023
Verified site experience
• Updated review

I sent a message asking about the size differences between Allegro & Mediven. I never heard back so I placed my order figuring that I could return it, if the sizing was wrong with Allegro. I couldn't see spending twice as much for Mediven, even though I've used them before & have been satisfied with their products. It comes down to cost in the end.

Reason I chose this business:

I’ve used them before and I know that if I have a problem they will take care of it.

They were out of the color I wanted in my size in two...
August 30th, 2022
Verified site experience
• Previous review

They were out of the color I wanted in my size in two styles so I had to choose different styles.

Reason I chose this business:

I've purchased Allergro socks from BrightLife before. This is the first time I've purchased Sockwell brand

Fast, easy & they had what I wanted in stock
August 24th, 2022
Verified site experience
• Previous review
e.m4
1 review
0 helpful votes
  • Send Message
October 25th, 2022
Verified site experience
• Updated review

I love your site. The only thing missing (unless I can't see it) is a Wish List.

Reason I chose this business:

Great, fast service. Lots of clear options. Free shipping. Rewards program. Thank you!

Love you guys!
July 14th, 2022
Verified site experience
• Previous review

Love you guys! The Customer Points/Rewards *and* free shipping will keep me a loyal customer. Thank you!

maxineg75
1 review
0 helpful votes
  • Send Message
January 4th, 2023
Verified site experience
• Updated review

Stephanie very pleasant and helpful.
She took care of my order and explained what I needed and when it would be delivered

Reason I chose this business:

Customer service

Customer service is very courteous and answered my...
December 23rd, 2022
Verified site experience
• Previous review

Customer service is very courteous and answered my questions.

Reason I chose this business:

I have bought from here before and customer service has been very pleasant.

I ordered nude panty hose and they are not nude
September 10th, 2022
Verified site experience
• Previous review

I ordered nude panty hose and they are not nude.
I have ought them before and they are a lighter color

davidd4753
1 review
0 helpful votes
  • Send Message
January 20th, 2023
Verified site experience

I have been getting stockings from yall for a long time. Never had any problems with delivery or anything else

Reason I chose this business:

Because I've been getting yall stockings for a long time.

Q&A (0)

Questions? Get answers from the BrightLife Direct staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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About the business

Company Representative

scots48
Sock Squad I.
Typically does not respond to reviews

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