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6pm has a consumer rating of 3.61 stars from 472 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with 6pm most frequently mention free shipping, name brand and great deals.6pm ranks 11th among General Apparel sites.
This company responds to reviews on average within 20 days
No critical highlights yet
I love shopping here because I can get brands at affordable prices and quick shipping especially if you're an amazon prime member because it seems that are affiliates. I ordered a juicy couture bag and it exceeded my expectations! It was a steal of a deal I tell you. I watched this bag until it went on sale and I'm happy I did. It's TRUE to colour and size.
Had to return these and it cost over $17 for shipping. They have good prices on their shoes but if they don't fit, be prepared to pay a lot of money to ship them back. I'd rather shop at sites that have have free returns. 6 PM.com should offer a flat rate for shipping, say $8.95 or something like that because you know they get a big break from the shipping companies. Instead it cost a fortune to ship things back if they don't fit.
I love shopping here because I can get brands at affordable prices and quick shipping especially if you're an amazon prime member because it seems that are affiliates. I ordered a juicy couture bag and it exceeded my expectations! It was a steal of a deal I tell you. I watched this bag until it went on sale and I'm happy I did. It's TRUE to colour and size.
Tip for consumers:
Items sometimes go on discount so you can place the item in your cart and watch it to see if the price will reduce any further, check especially at nights. Keep in mind that it may also get sold out so you have to check for stock updates as well. Once you see a reduced price it's best to grab it at that time because by morning it may either be sold out or back to its original price.
Products used:
Bag
I bought a pair of boots for $136. They were uncomfortable and I needed to return them. I've purchased in the past from 6 pm and I remembered return shipping was deducted from my refund and it was reasonable. Anyway, I printed the return shipping label and dropped it off at the post office only to discover I had to actually pay out if pocket for the return shipping. The cheapest option was $26. I'm angry and I'll never buy from 6 pm again because I'd rather pay more and have free returns which most companies now offer anyway. Buh bye, I hope you go out of business!
Tip for consumers:
Don’t.
I have waited for delivery for 2 weeks and during the process, support could not tell anything. I expected more communication.
I've become a fan of 6pm for shoe shopping in particular. I've found that they have one of the wider selections of any website, both in terms of style and (very importantly!) sizes, and their prices are frequently among the best for any given style. That alone would keep me coming back, but they've also always been very prompt when it comes to shipping, which I appreciate.
Products used:
I have purchased multiple pairs of shoes from 6pm and have never needed to return anything.
Had to return these and it cost over $17 for shipping. They have good prices on their shoes but if they don't fit, be prepared to pay a lot of money to ship them back. I'd rather shop at sites that have have free returns. 6 PM.com should offer a flat rate for shipping, say $8.95 or something like that because you know they get a big break from the shipping companies. Instead it cost a fortune to ship things back if they don't fit.
Hello Sara,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions
I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us
With Regards,
6pm.com
If you have an issue and need to return an item, you'll pay to send it back to them, regardless of whether it's your fault. The item could be defective or the wrong thing. You'll pay. A lot.
Customer service is non-responsive.
Tip for consumers:
Don't use this site. Shop at Amazon.
Products used:
Nothing
Hello Robert,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions
When there is an issue with your item being wrong or defective, we would like you to contact our customer service department to provide you with a prepaid label. I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us
With Regards,
6pm.com
Great clothing site, bought my girlfriend some gifts from here and she was very happy. Everything - the price, the quality is great.
I purchased a pair of shoes. It was on processing for 2 months. So I called customer service. They were all in Jamaica. They tried to cancel without saying sorry.
I wanted to talk to a supervisor in USA. But they said no more in America even though it is based on America.
I paid it on $92 on sale. But after waiting 2 months I should buy $195 on regular price! Bit they ignored compensation.
Supervisor is in Jamaica. So they don't try to fix problems and don't care customers' inconvenience.
Just made an irresponsible statement with excuse.
6pm may disappear soon
Tip for consumers:
I recommend to purchase on other website of it is same price.
Shipping is very slow. Even unshipped, the customer service team make an excuse, out of stock.
I received order confirmation by email. But they still say the reason of unshipping is out of stock.. almost talking woth a robot
Products used:
Shoes
Hello JJ,
I'm so sorry for the horrible shopping experience that you encountered with 6pm.com. It sounds like we may have been having an inventory issue with that particular item. In any case, we would be happy to honor the original price of this item since it was an error on our part. Can you provide me with the order number so I can look into this matter further?
I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us
With Regards,
6pm.com
OMG I love the outfits that I recently ordered from this site. They have an amazing selection and the prices are great.
I am recommending to everyone you will love it is good business tell your friends and family they will love
When it comes to buying new clothes I always can't determine which store to choose in order to find good clothes. Indubitably, nowadays people are tend to apply to online stoores because of pandemic, however sometimes I attend offline stores when I need something exclusive and I have no time to wait for the delivery. Recently, I decided to visit 6pm online store as I wanted brand-new clothes. I ordered here couple of shirts, t-shirts, sweatshirts and one pair of jeans. These things were delivered quite fast and I didn't wait for a very long time. It took at least couple of days.
I had a very bad experience for the first time. I didn't receive my jacket and a bag for my Mom's birthday! I was expecting the parcel in 5 business days as the website says. So I never received it until now. Customer support confirmed that they did not deliver the package to ME and refused to return my money back. I think I would never recommend this site to anyone.
Great shop to order clothes with discount. All my favorite brands are presented here. Will order again!
I use 6pm for shopping for the last five years at least. If you want to find good-quality basics for your wardrobe than it's a perfect choice for you. They offer good seasonal discounts and a wide range of popular brands is presented on website.
Easy to use website with good & lovely description of material and designs for products.
Good service. My order arrived promptly."
Great quality, great service, the staff is very polite and responsive, quality is good and delivery is fast enough
I ordered clothes. None fit and the cost of returning them was $27. I wish I had read their return policy before ordering.
Hey Kimberly,
We sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions
I hope that you can give us another chance. Please contact us so we can make this right. Thank you for your feedback: https://www.6pm.com/contact-us
I have received my order CK flat on time however the shoes look like they have been used! It has a lot of scratches and the leather looks like its been pulled off and the bottom of the shoes are very dirty!
I live in Saudi Arabia and i have decided to buy from 6pm website based on the rate in sitejabber! I am disappointed with this product and as I live abroad it's difficult for me to return it
Shopping at 6pm is one of the best thing you can ever do for yourself because the website is user friendly same as investing in Cryptofundscapital
Great shopping experience overall. I ordered Guess's t-shirt. It is quality and nice. Will reorder it again for sure.
I read that 6pm sells only authentic and non defective items, but after my last purchase, I have to ask myself "REALLY"? I own three pairs of Birkenstock sandals, one pair of Birkenstock clogs. Every pair is a size 38 and good fit. For reference, I am a US 7.5 So, when I saw a pair of Birkenstock boots on sale at 6pm, I jumped at it. I never would have ordered if I was unsure of the size because of their return policy that does NOT include free shipping. But after owning FOUR pairs I was very confident. It was even noted "true to size." WELL... either these Birks were tagged wrong, and or they are defective. This boot was ENORMOUS! I I estimate at LEAST two sizes larger than stated. I could have worn two pairs of thick socks and they still would have been BIG!
Needless to say, I returned them at a cost of nearly $18.00 out of pocket! Not Happy!
Hey Reese,
I'm so sorry for the experience you had with us at 6pm.com. Sizing may differ from sandal, clogs, and boots even though they are from the same manufacture. We do buy directly from Birkenstock, so this one might have slipped past our quality control. I hope you'll give us another chance to make things right. Please contact us so we may assist you further. Thank you: https://www.6pm.com/contact-us
I ve spent more then 1 hour for one call tho te customer service and 30 min for another one. No-one recalled me back after saying "i will call you in 10-20min"
The waste of time. The are not interested in clients spend 500 dollars on their site. There are a lot of much better solutions!)
Tip for consumers:
Just dont use it)
Products used:
Bags, shoes
Hello Olga,
I'm so sorry for the experience you had with 6pm.com. Do you have an order number I can reference, so I may look into this further? I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us
With Regards
6pm.com
I'd give zero stars if I could. Don't buy from this site. DO NOT BUY FROM THEM.
My girlfriend ordered a pair of boots thru this disaster of a website. The sizing was off (way off) so she had to return them. Low and behold the buyer is responsible for return shipping. $54 later the boots are on their way back. $54 to try on a pair of boots.
She contacted a rep (a not so lovely and very unsympathetic woman named "Wendy") who was over condescending and seemingly trained to not give a crap about the consumer. She told my girlfriend verbatim "next time you should probably go with a full service company."
These people are the retail nightmares you hear about. In this day and age with so much online retail competition DO NOT SHOP HERE. With covid 19 the world is forced to shop online... don't make this one of your go to's. There are companies that actually care about their customers.
No more Zappos either. The two are sister sites, Zappos is guilty by association. Both Zappos and Amazon (parent company) will be getting an email not only about the transaction and sham of a return policy but also about our new friend Wendy.
And 6PM, don't bother with one of the arbitrary return comments on this review.
Hey BC,
I'm sorry for the experience you encountered with 6pm. You are correct. Times are changing and we need to reconsider our return options that fits best with our customer's needs. This world pandemic has created a disruption with our customer service team and fulfillment centers. But hat doesn't excuse the way you were treated by Wendy when you contacted our customer service team.
I would like to investigate this matter further. Would you be able to provide an order number? I hope you'll give us another chance to make things right. Please contact us. Thank you: https://www.6pm.com/contact-us
Their service are excellent. And I must include it's very effective too. I got what I purchased and it made me happy. It's outstanding indeed.
I like to watch your videos. Informative. You will be appreciated for your successful and determined progress
That answer from their employees is fictitious. They do not correct price after you order. Returns are not free. Orders cannot be corrected or cancelled. Also, being in the Zappos.com family, they know good and well that network changes update in real time for legal purposes. Oh, and most all the software suites operate on that model. So when adding to the cart, the page refreshes. A price change would show. They also fail to update quantities until one is checking out often. This site is a joke.
Hi Lusine! We apologize for the delay in answering your question! Rest assured, all the merchandise we sell is new, 100% authentic and we are authorized retailers for the brands we carry. As with any brick and mortar store, we may have items returned but we have a team dedicated to checking returns prior to restocking. I hope this information is helpful and if you have any further questions or concerns, please don't hesitate to contact us directly at 1.888.676.2660, 6AM - 8PM PDT or cs@6pm.com. Thank you!
Hi! We only sell authentic brands that come directly to us from the manufacturer. Please call us if you still need any help at all! Thanks! 1.888.676.2660
6pm.com is owned by Zappos. All of the products I have purchased have been authentic, including Patagonia. I seriously doubt that any products sold by a Zappos owned company would be anything but authentic.
I live in the US, but periodically order shows using the UK sizing. I wear a US size 9 but usually order a 40 which fits me perfectly. I hope this example helps.
Good Afternoon. We carry various sizes from many different brands. If you aware of your sizing in a particular brand, those will fit comfortably. All 6pm.com merchandise comes from the manufactures and would be true to size on their sizing system. If you are a bit uncertain if a shoe is going to fit, we can cross reference the brands sizing guidelines to your feet to see what size is the perfect fit. Did you have a particular item in question?
Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!
6pm.com is a subsidiary of zappos.com and amazon.com.
Hey Hiley,
I'm so sorry that your order took 2 weeks for delivery. Our standard shipping is 5 business days, so you should have received it within a week. Would you be able to send me your order number so I can have this investigated?
You are welcome to contact us so we can make this right. Thank you: https://www.6pm.com/contact-us